สถานีคาวากุจิโกะ × ที่พักสำหรับลิ้มรสฤดูใบไม้ร่วงการบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

I heard this is the oldest property in Reggina. The building did feel a bit dated, but it was kept very clean. The bedding was comfortable and I slept well. The staff were especially wonderful. Reggina is consistently pet-first, which made us feel at ease. Both dinner and breakfast were Japanese-style and very delicious.

All staff greeted us cheerfully, the guidance was courteous, and they even helped direct cars in the parking lot. The Accommodation was spotless and offered outstanding hospitality. Above all, the open-air bath was spacious, clean, and wonderful—it really helped us unwind. It was a shame we couldn’t go out onto the terrace due to bad weather, but we’d love to visit again on a sunny day. Thank you very much!!

Since my first stay around 2019, this has been my number one “Accommodation I want to return to.” Sometimes revisiting a wonderful Accommodation can be a little disappointing, but this time there was nothing like that at all—I was completely satisfied with every aspect of the stay once again. The Room had a natural interior with the warmth of wood and felt very comfortable, and the lobby was also a relaxing space surrounded by greenery. From the moment we arrived, it truly felt like an escape from everyday life. Above all, the dining was outstanding. Not only did everything taste amazing, but the presentation and overall experience made it exciting—wondering what would come next was part of the fun. Even my partner, who doesn’t often say “delicious,” was genuinely impressed by the meat dish. Along with the meat’s natural sweetness and rich flavor, the pairing with the sauce was excellent—we were still talking on our way home about how truly delicious it was. It didn’t just meet expectations; it reminded me all over again how special this Accommodation is. We would love to visit again.

We chose this Hotel for the final stop of our trip, and the new Room, with its simple yet stylish interior and spacious bath, helped us forget the hustle and bustle of everyday life. Both dinner and breakfast were truly delicious, and you could tell they were carefully prepared. The presentation was not overly flashy but tasteful, and we were very satisfied. Perhaps because everything was so well cleaned, the stately atmosphere of the classic building stood out even more, and simply being in places like the lobby or restaurant lifted our spirits. My husband’s birthday is coming up soon, so I mentioned it in advance; even so, we were deeply moved to receive a message on the dessert plate. For us as an older couple, your heartfelt hospitality made this a memorable trip. We would like to express our sincere thanks to all the staff who assisted us.

Because a Room was available, they upgraded me from the Room I had reserved to a newly renovated, more spacious Room. It was so spotless that I was genuinely surprised. The large public bath had three types of baths and a sauna, and since it was a weekday during the rainy season, I could enjoy it almost privately and relax at my own pace. The ReFa hair dryer, KEYUCA cups, and cute cushions made the Room feel especially appealing for women. I only met two staff members at check-in and check-out, but both were extremely courteous and helpful. I wasn’t traveling for sightseeing this time—I simply wanted an affordable Hotel where I could stay one night alone with access to an Onsen—but it was so comfortable that I’d love to stay again next year with my family.

Free Shuttle Service is available from Kawaguchiko Station. (Pickup requires a Reservation in advance; drop-off can be reserved at check-in.) Both the exterior and interior show their age, but the Room and other areas are well cleaned and kept tidy. The sink felt a bit dated. The Room key was delightfully nostalgic (laughs). I didn’t use the outdoor bath, so I can’t comment on it, but the Room I stayed in had a shower only. It seemed newly renovated and was very clean. (The provided shampoos include both DHC and Ichikami!) Lotion, emulsion, and makeup remover were POLA amenities. I ordered both dinner and breakfast; the portions were generous and everything was delicious! I really appreciated that it wasn’t buffet-style. Hot dishes were served hot. There is a laundry area; detergent costs 100 yen, but the drum washing machines are free to use! (There are two machines.) The staff’s service was excellent! So it felt more like a Ryokan than a Hotel. Thank you very much for your hospitality during my stay!

The website highlighted the dining, and indeed both dinner and breakfast were as beautiful and delicious as expected. The service was attentive, making our stay very comfortable. The view from the terrace is well worth seeing, so don’t miss it.

Everything was perfect. Thank you very much. I will use your service again.

From the moment we arrived, this was a special entire-home rental Hotel that felt less like “staying overnight” and more like truly inhabiting the space. The view of Oku-Kawaguchiko through the large windows changed throughout the day: in the evening, a quiet lake surface with shadows of trees; at night, forest air with almost no sound; and in the morning, soft light streaming onto a misty lake. It was the kind of place where you just want to keep watching the scenery. The interior felt luxurious yet calming, with thoughtful details in everything from lighting and furniture to sound. It naturally made us want to slow down—cooking with a beer in hand, enjoying fresh air on the terrace after the sauna—and even while spending time together, there was an unhurried sense of space. What stood out most was the morning kayaking experience. Paddling out onto a quiet Lake Kawaguchi before many people were around felt incredible. The water was as calm as a mirror, reflecting the surrounding mountains and forest. It felt less like sightseeing and more like we were floating alone in nature—easily my most memorable moment of this stay. The Facility side was also very comfortable: with well-stocked kitchenware and amenities, we could enjoy high-quality time without much preparation. This isn’t just an Accommodation for sleeping—it’s a place where the experience itself changes depending on the season and how you spend your time. Next time I’d love to do a Multiple Night Stay and soak up this atmosphere even more slowly.

My mother stayed at this facility to celebrate her 77th birthday, a special milestone. Everyone was kind and provided very polite service, warmly welcoming us. Both dinner and breakfast were carefully prepared, with attention to every dish and sauce. Everything was delicious from start to finish, leaving us feeling truly happy. My mother was also very pleased and had a wonderful time. We would love to visit Auberge Mermaid again in the future. Thank you for creating such wonderful memories!

It was a very clean Ryokan. I could walk around barefoot comfortably and had a pleasant stay. They provided black tabi socks for indoor use, but since they were unisex, the men’s size seemed small (lol), so I stayed barefoot. The meals were just as described in the Reviews—very satisfying. Each dish was carefully prepared and delicious. I’d love to stay again. Thank you for taking such good care of us.

We visited as a family of nine. The moment we entered the Room, everyone got super excited! The grandkids were having a blast (lol). It had a calm, kura-style atmosphere, the garden was beautifully maintained, and the open-air bath felt great. This kura-style Accommodation was amazing! We’ll definitely stay again when we’re in the area. Thank you for your kind hospitality and for taking such good care of us. The only minor issue was that the open-air bath uses recirculated water, and we noticed a slight chlorine smell.

We stayed here as a couple this time. Rather than just a place to stay, it felt like a place to reset ourselves. Without trying, we spent less time on our phones—relaxing on the balcony while listening to birds and the wind, soaking in the bath, making tea, and simply taking it slow. That alone made my mind surprisingly clear. It’s also a resort Facility that offers a variety of nature experiences, with the lakeside about a 5-minute walk away. What impressed us wasn’t luxury, but how thoughtfully it’s designed so you can truly enjoy doing nothing. By checkout, not only my body but even my mind felt lighter.

We stayed during Golden Week. Even though all the other Rooms were fully booked, we could hardly hear any noise from nearby, and we were able to spend a peaceful time surrounded by the quiet forest. Perhaps it was a season with very few insects, as they didn’t bother us at all, and the Facility was clean and very comfortable. Even the shampoo in the bath had a forest-like scent, and we felt that every detail had been thoughtfully considered. Thank you very much. After reading through all of the Room booklet again, I realized that shared Facilities such as the washing machine were located elsewhere, and I wasn’t sure how to clean up properly after using the campfire. It would be reassuring if you could add a short note on the red paper that was originally inside the fire pit grill saying that cleanup instructions are written in the booklet. Also, since it seemed to assume everything should be returned to its original state, I wasn’t sure how far we needed to go in putting things back—such as dishcloths or used towels. It would feel even more reassuring if there were a note like: “Please place used cloths and towels in the laundry basket.” We would love to stay again. We made wonderful memories with our family.

The view of Mount Fuji from the room was very beautiful.

The food was absolutely delicious. The Room was clean, and all the staff were courteous, so I was able to relax and enjoy a quiet stay. Thank you very much.

We stayed for one night with a family of five and a small dog. Although the signal near the facility was weak, there was Wi-Fi available, and when we contacted them with questions during check-in, they responded promptly, which we greatly appreciated. The room was very spacious with large windows that provided an open atmosphere, and we could enjoy a view of Mt. Fuji from the room. When we entered the room in the evening and turned on the air conditioning, it took some time to warm up; having a heater would have been helpful. On the other hand, from morning to midday, sunlight came through the upper windows making it very hot; blinds for those windows would be nice. We prepared our own ingredients for cooking but enjoyed using well-equipped kitchen tools and appliances like a microwave oven. The drinks and snacks provided were thoughtful touches that made us happy. The hinoki bath filled the bathroom with its soothing aroma, creating a relaxing space—it was absolutely wonderful! Although this stay was only for one night, it made us want to stay longer at this facility. We hope there will be discounts for Multiple Night Stays in the future as we'd love to come back again! Thank you so much for providing such a precious experience!

I stayed here on a weekday getaway, and in a word: it was amazing! I definitely want to stay again. First of all, I was impressed by the Room—it’s two-story (I’d never stayed in one before, so it felt really special). It was great that the dining area and the place to relax were clearly separated. The entrance is set up so you don’t run into other guests, you can park where you can see your car, and you can even see Mt. Fuji. The meals—from dinner all the way to a late-night snack—were carefully prepared, and I kept thinking, “How full are they trying to make me?” while happily finishing everything (lol). There were other things that impressed me too, but I’ll leave them out. I just wished checkout could be 11:00 so I could relax a little longer. Thank you very much!

We had a wonderful two-day stay and were extremely satisfied with the impeccable hospitality of all the staff. The meals prepared by the Kyoto chef, both breakfast and dinner, were exceptionally delicious and left us deeply impressed. My wife, who is from Kansai, loved the morning white miso soup so much that she wanted seconds, so I shared mine with her. The unlimited rice and raw eggs were also greatly appreciated. The three of us are already talking about visiting again this summer!

I chose your Facility for relaxation after climbing Mount Fuji. The private and well-equipped space allowed me to fully enjoy my stay! The meals were also extremely delicious.