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All staff greeted us cheerfully, the guidance was courteous, and they even helped direct cars in the parking lot. The Accommodation was spotless and offered outstanding hospitality. Above all, the open-air bath was spacious, clean, and wonderful—it really helped us unwind. It was a shame we couldn’t go out onto the terrace due to bad weather, but we’d love to visit again on a sunny day. Thank you very much!!

Since my first stay around 2019, this has been my number one “Accommodation I want to return to.” Sometimes revisiting a wonderful Accommodation can be a little disappointing, but this time there was nothing like that at all—I was completely satisfied with every aspect of the stay once again. The Room had a natural interior with the warmth of wood and felt very comfortable, and the lobby was also a relaxing space surrounded by greenery. From the moment we arrived, it truly felt like an escape from everyday life. Above all, the dining was outstanding. Not only did everything taste amazing, but the presentation and overall experience made it exciting—wondering what would come next was part of the fun. Even my partner, who doesn’t often say “delicious,” was genuinely impressed by the meat dish. Along with the meat’s natural sweetness and rich flavor, the pairing with the sauce was excellent—we were still talking on our way home about how truly delicious it was. It didn’t just meet expectations; it reminded me all over again how special this Accommodation is. We would love to visit again.

We stayed at Hakone Regina last year and loved it, so we chose this property. We had made a Reservation in February for our dog’s birthday, but heavy snow prevented us from coming, so this visit was our second attempt. It was a trip with my daughter, grandchild, and our dog. In Hakone we had in-room dining, but here meals are served in the restaurant. During dinner, we were able to have our dog sit in one of the carts provided by Regina, and she behaved wonderfully. She normally doesn’t ride in a cart, but she ended up loving it! The food was delicious, and since my daughter’s and grandchild’s birthdays were coming up, we ordered a tart cake. We were able to celebrate their birthdays as well, which became a truly wonderful memory. We also received photos. We could relax comfortably in the Room, and since there is an Onsen bath in the Room as well, we enjoyed that at a leisurely pace. The dog run also felt almost private—maybe there weren’t many other dogs—so we had a great time. The wood chips are gentle on their paws. On the way home, there was a pool set up so we let our dog swim, and she was thrilled! The life jackets and blower were very helpful. She dried quickly with minimal stress. Compared with Hakone last year, some of the staff service felt a bit cold this time. Maybe it was because there were more guests or because dining is in the restaurant rather than in-room? It would have been nicer if they had spoken to the dogs a little more. Also at Hakone before, the mattress was very comfortable and helped relieve fatigue; later I contacted them and bought the same brand mattress (Serta). This time it seemed like a different mattress brand/model than before, which was slightly disappointing. Next time I’d like to stay at another Regina property again. Thank you for all your help!

Two nights with my family during summer vacation in a Mt. Fuji view Room. A relaxing trip with our dog. Mt. Fuji looked beautiful in the morning. Choosing a Mt. Fuji view Room was absolutely the right decision. Lake Yamanaka was cool and perfect for a summer getaway. The outdoor dog run was clean, and we had a great time playing. The rooftop dog run was especially stunning, with the contrast between the blue flooring and Mt. Fuji. Breakfast and dinner were delicious as well. However, after two nights we started craving rice. It would be nice to have steamed white rice at breakfast in addition to bread. One thing that bothered us was the smell when we first entered the Room. Turning the air purifier up to MAX helped quite a bit, but... That was the only downside—overall we were satisfied. This has become one of the Hotels we’d like to return to. Thank you very much.

The website highlighted the dining, and indeed both dinner and breakfast were as beautiful and delicious as expected. The service was attentive, making our stay very comfortable. The view from the terrace is well worth seeing, so don’t miss it.

Because a Room was available, they upgraded me from the Room I had reserved to a newly renovated, more spacious Room. It was so spotless that I was genuinely surprised. The large public bath had three types of baths and a sauna, and since it was a weekday during the rainy season, I could enjoy it almost privately and relax at my own pace. The ReFa hair dryer, KEYUCA cups, and cute cushions made the Room feel especially appealing for women. I only met two staff members at check-in and check-out, but both were extremely courteous and helpful. I wasn’t traveling for sightseeing this time—I simply wanted an affordable Hotel where I could stay one night alone with access to an Onsen—but it was so comfortable that I’d love to stay again next year with my family.

We chose this Hotel for the final stop of our trip, and the new Room, with its simple yet stylish interior and spacious bath, helped us forget the hustle and bustle of everyday life. Both dinner and breakfast were truly delicious, and you could tell they were carefully prepared. The presentation was not overly flashy but tasteful, and we were very satisfied. Perhaps because everything was so well cleaned, the stately atmosphere of the classic building stood out even more, and simply being in places like the lobby or restaurant lifted our spirits. My husband’s birthday is coming up soon, so I mentioned it in advance; even so, we were deeply moved to receive a message on the dessert plate. For us as an older couple, your heartfelt hospitality made this a memorable trip. We would like to express our sincere thanks to all the staff who assisted us.

Because I live in Kanagawa and this area is so close, I had never looked for Accommodation around here before. Thanks to IKYU, I was able to discover such a wonderful Accommodation so nearby. Although I had seen some comments from other guests complaining about the staff’s service, every member of the team provided warm, hospitality-filled service without exception, and I truly enjoyed my stay in the best possible mood. This is a very quiet Accommodation with only 16 Rooms, and there are Onsen not only in the Rooms but also private baths and a large public bath. The meals were plentiful and well balanced; we were delighted to enjoy grilled char (iwana) with salt and Koshu beef as well. The road leading to the Accommodation is narrow, but as it is the only property there, it felt like a hidden hot spring retreat—absolutely wonderful. Even in this time of labor shortages, an elderly staff member kindly took care of us attentively until the very end. Knowing how demanding it must be late at night and early in the morning left me deeply impressed. They even saw us off until we were completely out of sight. I would love to visit again; however, we were told that only 8 of the 16 Rooms are currently in operation, making Reservations difficult to secure. I am truly grateful for an unforgettable trip accompanied by the soothing sound of the river flowing throughout the night.

Free Shuttle Service is available from Kawaguchiko Station. (Pickup requires a Reservation in advance; drop-off can be reserved at check-in.) Both the exterior and interior show their age, but the Room and other areas are well cleaned and kept tidy. The sink felt a bit dated. The Room key was delightfully nostalgic (laughs). I didn’t use the outdoor bath, so I can’t comment on it, but the Room I stayed in had a shower only. It seemed newly renovated and was very clean. (The provided shampoos include both DHC and Ichikami!) Lotion, emulsion, and makeup remover were POLA amenities. I ordered both dinner and breakfast; the portions were generous and everything was delicious! I really appreciated that it wasn’t buffet-style. Hot dishes were served hot. There is a laundry area; detergent costs 100 yen, but the drum washing machines are free to use! (There are two machines.) The staff’s service was excellent! So it felt more like a Ryokan than a Hotel. Thank you very much for your hospitality during my stay!

The staff’s greetings are outstanding. The Facility and Rooms are frequently renovated, so everything is spotless. The dinner and breakfast venues also feel fresh, and you can really see the ongoing effort to keep updating the menu, interior design, and even the lighting. The food is stylish with a wide variety of dishes. The dessert corner at dinner is especially delicious, with baked sweets and cakes made using various fruits. Personally, I was happy to see blueberries on the buffet given the season. Marriott never disappoints wherever you stay in Japan or abroad, but Yamanakako was particularly memorable!

We stayed in the dome during midsummer in the Kanto region in July. The temperature was about 5–6°C cooler, and the dome was fully equipped with air conditioning, so we were able to stay very comfortably. We could also watch app videos on the projector, and some Plans allow pets. It was amazing.

Everything was perfect. Thank you very much. I will use your service again.

The food was absolutely delicious. The Room was clean, and all the staff were courteous, so I was able to relax and enjoy a quiet stay. Thank you very much.

We booked the Birthday Plan for our first family glamping experience, which also celebrated my wife's birthday. With the meal-inclusive plan, we enjoyed unlimited soft drinks and alcohol from the drink server in the management building, which we could take back to our tent—a very convenient feature. The nearby mountains, river, and park provided great opportunities for exploration and fun with our kids. We visited in early September and enjoyed listening to cicadas while spotting dragonflies, lizards, crickets, and more. It seems that stag beetles can also be found around July to August.

The size of this Stays was just right for spending time with family. It wasn't too large to feel unsettling, nor too small to feel cramped. It was about 100 square meters, perhaps? Given the season in December, it was quite cold outside, but the interior was well-heated and perfectly comfortable. A pellet stove was installed, and there was a fence around it for safety, making it reassuring for children. Stepping out into the garden, we were greeted by clear air and a starry sky, allowing us to enjoy a special time that can't be experienced in the city. This Property, which combines the tranquility of an old folk house with nature, was the perfect place to forget the hustle and bustle of daily life. The slowly flowing time and the winter-like crisp air left a wonderful impression on my heart. I especially recommend it to foreign guests.

We stayed with no meals included, and it was the perfect choice for us to enjoy quality time together without worrying about others. The highlight was being able to use the irori (traditional Japanese hearth). We brought meat and ingredients we picked up along the way and slowly grilled them over the charcoal fire of the irori. The aroma of the charcoal was delightful. We also made a hot pot, and it was convenient that all necessary cooking utensils were provided. Cooking together created enjoyable moments as well. Of course, the sauna was fantastic too. With ponchos provided, we could even enjoy an outdoor cool-down session in chilly weather. Although it's a traditional Japanese house, it has been tastefully renovated. The facilities like plumbing and air conditioning are well-maintained, making it clean and comfortable to stay in. The historical earthen floor area is charming as well—every corner is picture-perfect. We’re looking forward to visiting other accommodations by Ruuf that we haven’t been to yet! Highly recommended accommodation—thank you very much!

From the moment we arrived, this was a special entire-home rental Hotel that felt less like “staying overnight” and more like truly inhabiting the space. The view of Oku-Kawaguchiko through the large windows changed throughout the day: in the evening, a quiet lake surface with shadows of trees; at night, forest air with almost no sound; and in the morning, soft light streaming onto a misty lake. It was the kind of place where you just want to keep watching the scenery. The interior felt luxurious yet calming, with thoughtful details in everything from lighting and furniture to sound. It naturally made us want to slow down—cooking with a beer in hand, enjoying fresh air on the terrace after the sauna—and even while spending time together, there was an unhurried sense of space. What stood out most was the morning kayaking experience. Paddling out onto a quiet Lake Kawaguchi before many people were around felt incredible. The water was as calm as a mirror, reflecting the surrounding mountains and forest. It felt less like sightseeing and more like we were floating alone in nature—easily my most memorable moment of this stay. The Facility side was also very comfortable: with well-stocked kitchenware and amenities, we could enjoy high-quality time without much preparation. This isn’t just an Accommodation for sleeping—it’s a place where the experience itself changes depending on the season and how you spend your time. Next time I’d love to do a Multiple Night Stay and soak up this atmosphere even more slowly.

My mother stayed at this facility to celebrate her 77th birthday, a special milestone. Everyone was kind and provided very polite service, warmly welcoming us. Both dinner and breakfast were carefully prepared, with attention to every dish and sauce. Everything was delicious from start to finish, leaving us feeling truly happy. My mother was also very pleased and had a wonderful time. We would love to visit Auberge Mermaid again in the future. Thank you for creating such wonderful memories!

We stayed during Golden Week. Even though all the other Rooms were fully booked, we could hardly hear any noise from nearby, and we were able to spend a peaceful time surrounded by the quiet forest. Perhaps it was a season with very few insects, as they didn’t bother us at all, and the Facility was clean and very comfortable. Even the shampoo in the bath had a forest-like scent, and we felt that every detail had been thoughtfully considered. Thank you very much. After reading through all of the Room booklet again, I realized that shared Facilities such as the washing machine were located elsewhere, and I wasn’t sure how to clean up properly after using the campfire. It would be reassuring if you could add a short note on the red paper that was originally inside the fire pit grill saying that cleanup instructions are written in the booklet. Also, since it seemed to assume everything should be returned to its original state, I wasn’t sure how far we needed to go in putting things back—such as dishcloths or used towels. It would feel even more reassuring if there were a note like: “Please place used cloths and towels in the laundry basket.” We would love to stay again. We made wonderful memories with our family.

I stayed here with my mother, who uses a wheelchair. The owner was incredibly kind, and we had a very comfortable stay. We could see Mt. Fuji beautifully even from our Room! We were able to admire Mt. Fuji without a single cloud from the pension’s garden—it was truly breathtaking. The bath used Onsen water, and even at 170 cm tall, I could stretch out my legs comfortably. We were also impressed by the autographs of famous people such as Hiroshi Abe. We really appreciated the owner’s thoughtful attention to detail. When we stay at Lake Yamanaka again, we would love to return. We made wonderful memories—thank you so much!!