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Thank you for taking care of us during the event at Stella Theater. Your staff’s exceptional hospitality and the delicious food made everything absolutely wonderful.

We stayed here for my husband’s birthday trip. Our Room faced Mt. Fuji, and the view was amazing—we could see Mt. Fuji clearly even from the open-air bath. The meals also included Mt. Fuji-themed dishes, which we enjoyed with all five senses. There was a fireworks festival at Lake Kawaguchi, and the hotel prepared special seating on the rooftop so we could watch comfortably. We were also able to make a Reservation for a surprise birthday cake through the website, and it was served at our requested time. The service was excellent, and we would love to stay again.

I’ve always loved Mt. Fuji and have wanted to stay at KUKUNA for a long time! Because of work, I often end up making a Reservation close to the stay date, and it’s usually fully booked (it’s so popular). This time, a spot opened up just a few days before, and we were able to stay! Unfortunately, the weather wasn’t great, so we couldn’t see Mt. Fuji during daylight. Still, our Room with an open-air bath was clean, spacious, stylish, and incredibly relaxing—it completely melted away our everyday fatigue. The food was also excellent: creative cuisine and a buffet, along with attentive service. This trip was also to celebrate our 30th wedding anniversary. When we mentioned it, they kindly gifted us a wonderful dessert and photos, making it an unforgettable trip. The Onsen in the large public bath was very clean as well—we soaked at ease and felt truly refreshed. The sauna was great too. We’d love to stay again (if we can get a Reservation!).

Since my first stay around 2019, this has been my number one “Accommodation I want to return to.” Sometimes revisiting a wonderful Accommodation can be a little disappointing, but this time there was nothing like that at all—I was completely satisfied with every aspect of the stay once again. The Room had a natural interior with the warmth of wood and felt very comfortable, and the lobby was also a relaxing space surrounded by greenery. From the moment we arrived, it truly felt like an escape from everyday life. Above all, the dining was outstanding. Not only did everything taste amazing, but the presentation and overall experience made it exciting—wondering what would come next was part of the fun. Even my partner, who doesn’t often say “delicious,” was genuinely impressed by the meat dish. Along with the meat’s natural sweetness and rich flavor, the pairing with the sauce was excellent—we were still talking on our way home about how truly delicious it was. It didn’t just meet expectations; it reminded me all over again how special this Accommodation is. We would love to visit again.

I stayed here with my sisters and mother for a family trip. The interior was beautiful and luxurious, exactly as shown in the photos—we were amazed! The sauna and open-air bath were spotless, and we enjoyed them again and again. We had fun making marshmallows, baked apples, and roasted sweet potatoes at the fire pit, then did a BBQ on the indoor grill. There’s a large supermarket nearby with everything you need, so it’s easy to come empty-handed. The beds were incredibly comfortable too. Our first glamping experience was a huge success—we’ll definitely be back!!

Thank you for taking care of us the other day for my wife’s birthday!! In a word… it was amazing!! The Room, bath, sauna, food, hospitality, and views were all perfect. The weather was a bit iffy, but we were very satisfied to catch a brief break in the clouds and see Mt. Fuji. My wife was happy too!! We would definitely love to visit again!!

The website highlighted the dining, and indeed both dinner and breakfast were as beautiful and delicious as expected. The service was attentive, making our stay very comfortable. The view from the terrace is well worth seeing, so don’t miss it.

We stayed here for a mother-and-daughters trip (three of us) to celebrate my mother’s 90th birthday. We were also impressed that three beds were set up side by side. All the in-Room meals were delicious, and we enjoyed the dishes inspired by Mt. Fuji throughout—beautiful to look at as well. We could even see Mt. Fuji from the open-air bath in our Room, and we had a truly luxurious time. They also gave my mother a gift for her 90th birthday, which deeply moved us. My mother was thrilled, and it became a wonderful, unforgettable celebration.

Older Hotels often have the best locations, so we came looking forward to the stunning combination of Mt. Fuji and Lake Yamanaka—and it was exactly as expected. Because the Hotel is built on higher ground, there is nothing to block the view of Mt. Fuji, and the panorama is outstanding. And on top of that, even during the Obon holiday period, we were upgraded to a suite—thank you very much. When I woke up in the morning and opened the large terrace window, after the previous day’s cloudy weather, a magnificent view of Mt. Fuji suddenly appeared before us. It was a birthday trip with my 92-year-old mother, and she was absolutely delighted. In the evening we enjoyed a full-course French dinner. The staff were pleasant, and everything was delicious. We also visited the café—the dessert made with an entire peach cost just 1,000 yen including tax and service charge! It was incredibly tasty, great value, and we were very satisfied. The building is undeniably old, but our stay was very comfortable. Lake Yamanaka may be less well-known among the Fuji Five Lakes, but it’s quiet and we really loved it. We would like to visit again in autumn to enjoy the fall foliage.

The open-air bath was truly wonderful, and the water temperature was very comfortable, so I could soak for a long time. It was a No Meals Included Plan, but I was able to spend a quiet and relaxing time. It’s an Accommodation where I could really unwind, and I’d like to stay again. Thank you very much.

The staff’s greetings are outstanding. The Facility and Rooms are frequently renovated, so everything is spotless. The dinner and breakfast venues also feel fresh, and you can really see the ongoing effort to keep updating the menu, interior design, and even the lighting. The food is stylish with a wide variety of dishes. The dessert corner at dinner is especially delicious, with baked sweets and cakes made using various fruits. Personally, I was happy to see blueberries on the buffet given the season. Marriott never disappoints wherever you stay in Japan or abroad, but Yamanakako was particularly memorable!

We stayed for one night as a family of five. From the beginning, the staff provided courteous service when we informed them about our late check-in. After purchasing ingredients, we enjoyed a barbecue upon arrival, and they even helped us (almost entirely) with lighting the charcoal. We were given freshly picked vegetables from that morning, which were incredibly fresh and delicious. When we ran out of ice and planned to buy more, they quickly went out of their way to get it for us. The facility was stylish and exceptional, with cleanliness maintained to perfection. From arrival to check-out, their attentive service and hospitality left us deeply impressed—undoubtedly the best accommodation we've ever stayed at! Above all, the warmth and kindness of the staff stood out most. I can confidently recommend this place to others!

Initially, I made a Reservation without dinner to attend a live concert at Kawaguchiko Stella Theater, but the Accommodation kindly provided a Shuttle Service to the theater. This allowed me to have dinner at the Accommodation as well, and I was very satisfied. It was extremely disappointing that Mt. Fuji was not visible at all due to the rain.

Everyone was delighted with the view of Mount Fuji right in front of us. The meat served during the meal was tender and satisfying at 200g. From the bath in the Room, a first-grader was overjoyed by the breathtaking view of Mount Fuji. The Hotel itself was quiet and peaceful.

Thank you very much. Although we booked just before Golden Week, we were able to stay in a Room with a lake view. The interior had been renovated, and the tatami, washbasin, toilet, and shower room were all clean. It was especially nice to be able to see Mt. Fuji from the bath. We also enjoyed the delicious meals. Breakfast was a Western-style set. Since many Accommodations serve Japanese-style breakfasts, it felt refreshingly different. As some guests strongly prefer rice in the morning, it would be helpful if you could let guests know at check-in that “tomorrow’s breakfast is Western-style,” ideally with a sample photo. Many of the staff were from overseas, but their service showed they had received training in Japanese-style hospitality.

I stayed here on a weekday getaway, and in a word: it was amazing! I definitely want to stay again. First of all, I was impressed by the Room—it’s two-story (I’d never stayed in one before, so it felt really special). It was great that the dining area and the place to relax were clearly separated. The entrance is set up so you don’t run into other guests, you can park where you can see your car, and you can even see Mt. Fuji. The meals—from dinner all the way to a late-night snack—were carefully prepared, and I kept thinking, “How full are they trying to make me?” while happily finishing everything (lol). There were other things that impressed me too, but I’ll leave them out. I just wished checkout could be 11:00 so I could relax a little longer. Thank you very much!