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This was my second stay at this Hotel, and once again everything was perfect. The hospitality is outstanding, and every member of the staff is truly impeccable. The interior design is tasteful, the meals are delicious, and I highly recommend this Hotel. Having lived abroad for many years and stayed at many top-class Hotels around the world, Kinugawa Kanaya Hotel is one of my favorites.

The meals were luxurious and delicious, the Room was spotless, and the bath was wonderfully relaxing—there was nothing to complain about. The staff member in charge was very friendly and kind, so we felt completely at ease throughout our two-day stay. The massage was excellent as well; even though the weather wasn’t great, it didn’t bother us at all, and it turned into a truly satisfying trip. Thank you very much. We would love to visit again.

I stayed here on a solo trip. It is a small Accommodation, but every detail is thoughtfully cared for, and I had a very comfortable stay. Ikebana arrangements were displayed throughout wherever my eyes fell, and I could really feel the Accommodation’s hospitality. The meals—especially the vegetables—were delicious, and since they were served in my Room, I was able to enjoy them at a relaxed pace. I left the Accommodation sincerely thinking, “I want to stay here again!” Thank you very much.

I requested caregiving equipment, and it was installed perfectly, which was a great help. The staff were polite, provided clear explanations, and were very attentive. The Hotel is luxurious, and the guest rooms are beautiful and spotless. There is a wide variety of meals; they look gorgeous and taste great. In any case, it was a wonderful Hotel. I would like to visit again.

As my parents have gotten older and we don’t know how many more trips we’ll be able to take together, I invited my brother and brought my daughter for a family trip. Because my mother has rheumatoid arthritis, we chose this Accommodation on the conditions that the Room had an open-air bath and that all five of us could stay in the same Room. It turned out to be far better than we imagined. We arrived late for check-in, but we were warmly welcomed and given a courteous explanation. Women can choose their preferred yukata pattern to wear inside the Accommodation. The lobby offered complimentary drinks including alcohol; I had a drink for the first time in 10 years, and it was delicious. There were also three kinds of cookies, all of which we enjoyed. Many of the staff were young, and everyone provided very polite service. Because the Accommodation is small and intimate, we rarely ran into other guests, which allowed us to relax completely. Every meal was excellent. Thank you as well for accommodating my child’s allergies. For breakfast, they served a Western-style option for children, so there were many items my child could eat, which made us very happy. Both the Room and the open-air bath seemed new and were spotless—there is nothing to complain about—but above all else, the view is outstanding. The river flows right in front of you, and you can enjoy it almost privately not only from the lobby but also from your Room. We were truly moved by it. We heard that peak autumn foliage is around early November, so next time I would like to make a Reservation around then if possible. If I may make one request: I would appreciate it if cleansing oil could be provided in the Room. When I asked at reception they kindly brought it right away so it wasn’t an issue in practice; however, some guests may use only the in-room open-air bath without going elsewhere, so I hope you will consider it. Lastly, thank you very much for helping us create such wonderful memories on this trip.

We drove from Chiba. As an older couple, we chose this Onsen Accommodation so we could leave at a relaxed pace and truly unwind. It was a wonderful place that exceeded our expectations. The detached Room, the bath, and the meals were all outstanding. The meal included an impressive number of dishes, but each portion was thoughtfully sized, so even we were able to finish everything. The next day, we enjoyed the gentle Onsen three times and headed home unhurriedly. This is now on our list of places we definitely want to visit again.

This was my first time staying here. Many of the staff are young and from overseas, but their Japanese is excellent, and I was amazed by how exceptionally polite and attentive their service was. Above all, you can really feel how hard they work. I had a very pleasant stay. In particular, the young woman who explained the meals and the man at the front desk during check-in—both were foreign nationals—and they were simply outstanding. The Ryokan itself has a wonderful traditional atmosphere, and I was very satisfied. We stayed to celebrate my mother’s 80th birthday, and she was delighted as well! Next time, I’d like to bring my daughter.

We were highly satisfied with everything—the Room, the Onsen, the atmosphere throughout the building, the service, and the meals. Since there were three of us this time, we booked a quadruple Room. Usually the third person ends up on an extra bed, but here it was a proper spacious bed, so we could truly relax. The entire building is covered with tatami mats, so you can walk anywhere barefoot or in socks and feel relaxed as if you were at home. It was also fun being able to choose a colored yukata. In addition, several types of pillows were placed in the hallway on each floor along with pillowcases so guests could choose—this really felt like exceptional hospitality. The process of taking the slope car to reach the Accommodation was enjoyable as well, and everything about how we were guided was smooth—we really felt how good the service was. The meals were delicious and thoughtfully prepared, making them visually enjoyable too. We also had a dedicated staff member who carefully explained that no allergens were included and provided detailed guidance about each dish—their attentiveness was outstanding. It was truly a wonderful stay.

My daughter and I stayed here together. We had a luggage issue before arriving at the Hotel and ended up arriving an hour late for dinner, but you kindly accommodated us, for which we are truly grateful. For the meal, although it was already past the time when it would normally have been served as a boxed meal, you were considerate enough to serve us as planned, and I was nearly moved to tears. Every dish was not only beautifully presented but also thoughtfully prepared with seasonal ingredients and flavors that guests of any age can enjoy. The seasoning and portions were just right, and everything was truly delicious. We chose the plan with breakfast included, and it was very lavish—yet never heavy—and before we knew it, we had finished everything. The rice was especially delicious; my daughter and I even said afterward that we should have asked for seconds. The Onsen bath was very clean, and it felt so wonderful that we forgot all about the day’s troubles. We also used the open-air bath; since it was a full moon that night, we enjoyed a blissful time soaking while looking at the moon peeking through the trees. The Room was very spacious, with a Japanese-style room plus a separate bedroom with beds. It’s a layout where you can relax in comfort in the Japanese-style room and then sleep soundly in bed afterward—something guests of any age can enjoy. Above all else, every member of staff provided outstanding service. When we arrived at Kinugawa Onsen Station there were hardly any taxis available, and we were worried about whether we could reach the Hotel on foot along dark roads. You picked us up by car from the station, which helped us tremendously. You also drove us to the station again the next day—thank you so much. Thanks to you, we made our scheduled train on time. Your kindness in every respect truly moved us. There are many Ryokan out there and we have stayed at several before, but this is a Hotel where we were satisfied with everything: staff service, cuisine, baths, and Rooms. This time it was only one night because there were other places we wanted to visit as well; however, if we travel to the Nikko area again next time, we will definitely choose this Hotel. And since we had your wonderful food rather hurriedly this time due to our late arrival (laugh), next time I’d like to arrive on schedule and savor each dish more slowly. We sincerely appreciate all your kindness. Thank you very much. We look forward to staying with you again in the future.

Since the full renovation, every facility has been spotless. I was satisfied with everything, but I was especially surprised at how spacious all four private baths were—and they were impeccably clean. The water was excellent, with no unpleasant chlorine smell overpowering the sulfur scent. The Nordic-style sauna was also very relaxing. The meals were delicious and just the right amount. This is a Ryokan I would definitely like to visit again.

We were very satisfied with the wide variety of sweets in the lounge, and the meals were also very delicious. All three of us agreed we would like to come again. The bath was relaxing as well. We will definitely return—thank you very much.

We stayed as a two-generation family of four. Since my mother has difficulty walking and a barrier-free Room happened to be available, we chose this Room. It was very convenient, on the same floor as the lobby lounge. The Room was furnished as shown in the photos, but some pieces felt a bit in the way for moving around. The toilet door was heavy, and for an in-room toilet it felt oddly like a hospital-style door. There was also a large mirror directly in front of it; the placement wasn’t great because it was on the wall by the toilet and could be seen from the sofa while resting, which I didn’t like. The Room itself is very spacious, which is great. You can step out onto the balcony through the bay window and enjoy fresh forest air, which felt wonderful. The view wasn’t great since we were on the 3rd floor, but in return, the view from the 6th-floor bath area was unbelievably beautiful—something I’d never seen before—and I highly recommend using the baths. The food offered many dishes, and because the lobby area is spacious, getting around during meals was smooth—it really felt like being at a resort. Drink servers were set up so you could get beverages in various areas, and overall service was excellent. We could feel thoughtful service at every moment and truly enjoyed all-inclusive stay. For activities, there seem to be table tennis, karaoke, tennis, etc. Overall, it felt like most guests were Japanese.

I made a Reservation because I was drawn to the title of this Accommodation, and it was absolutely the right choice! This is a simple, historic Accommodation, yet it feels spotless throughout. From the moment we arrived, we were welcomed with warm smiles from the staff, and we were very satisfied with the quality of the Onsen water. The “Taste of Local Bounty” dining menu was especially memorable—above all, being able to bite into a whole river fish from head to tail was an experience you won’t find elsewhere.

After staying at Mikazuki Hotel in Chiba (Katsuura and Kamogawa) last year and the year before, we visited Nikko Kinugawa Hotel Mikazuki for the first time this year. With the all-inclusive plan, we could enjoy a welcome lunch right after arrival and use the pool as well, and the kids seemed to have a great time. Both Japanese and international staff provided excellent service, with thoughtful attention throughout, which really impressed us. I was excited about the all-you-can-drink alcohol from the welcome lunch onward, and my wife and grandparents also loved how clean the Hotel was and how good the service was—so we would definitely like to stay again! Thank you very much for taking care of us for two days.

We stayed on August 1–2, 2026! The Room (depending on the Plan, I assume) felt like it could have been a bit deeper and wider, but it matched the photos online. This was our first stay at Taoya as a family of four, including a second-year university student and a second-year high school student. We loved the all-inclusive free drinks (including alcohol) throughout our stay, plus the welcome dessert (the mini Mont Blanc was freshly piped on the spot). At dinner buffet, there were shake salads, freshly grilled and carved steak, and each table had a small burner for mini hot pots. There were also pasta and pizza, and even late-night snacks included in the Plan—everything was excellent in both taste and portion size. Breakfast was also buffet-style with build-your-own rice bowls, grilled fish using the tabletop burner, and freshly baked mini apple pies brought around to each table (they’re seriously piping hot, so be careful when eating). Our whole family was very satisfied. At dinner one night while we were taking a selfie with an outstretched arm, a staff member kindly offered to take our photo—an extra touch that made us even happier. The location was great too: easy access to Momiji-dani Suspension Bridge and the Nasu Highlands area, and Nikko is just over an hour away by expressway. Since it’s in the mountains we were worried about insects, but they didn’t bother us at all—we didn’t even encounter any during an evening walk (to the nearest suspension bridge), at the open-air bath on the 4th floor, or in our Room. The only insect we really noticed was dragonflies flying around the courtyard; little kids seemed to enjoy having them land on their fingers. Personally, I especially liked the courtyard bonfire! Thank you very much—we’d love to come again if we have another chance. (*Menus and types of insects may vary depending on season and timing.)

We drove from the Kansai area. After getting off the expressway, we went through several tunnels and felt excited, wondering what it would be like along the way—but when we arrived, we were first surprised by the beautiful entrance. Once inside, we fully enjoyed the all-inclusive offerings and were truly grateful for the staff’s kind hospitality. We made wonderful memories during Silver Week.

The meals, the Room’s open-air bath, and the service were all excellent. We were able to fully enjoy a special getaway and relax at our own pace. We would love to visit again!

Since we started traveling as a family, we often visit Kinugawa and Nasu, and we always stay at Hotel New Shiobara. This time was also Hotel New Shiobara. Since becoming premium, it has become even more comfortable. Above all, our children really love this hotel. The buffet meals, the baths, and the overall atmosphere inside the Hotel are all excellent. The newly opened lounge is also great. We plan to stay here again whenever we visit Nasu. Thank you as always.

Thank you for your hospitality at the end of the year. The view from the open-air bath was absolutely stunning. As for the meals, I enjoyed delicious fish grilled over an irori hearth, which made dining a fun and unique experience. To the staff from overseas, I understand that Japanese can be challenging, but please keep up the great work! Your smiles are wonderful in a foreign land!

I have stayed at TAOYA several times over the past few years. This was my first time at Kawaji Onsen, and although it was only for one night, I had a wonderful stay—the atmosphere was quiet and the meals were delicious. Some of the staff were from overseas, but everyone was very kind and provided pleasant service. It has become one of the Accommodations I would definitely like to visit again, and I will recommend it to friends. (Just one thing: there is a large stone on the bottom of the open-air bath, and at night it’s hard to see where it is, so I felt it could be a bit dangerous. For that reason, I deducted one star.)