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The staff's smiles and exceptional service reflected the heartwarming hospitality of the Hotel. From welcome drinks, Onsen manju, lobby concerts, kimono-clad staff, foot baths, to ice cream vending machines—every thoughtful touch created an extraordinary experience. Surrounded by

Each dish prepared by the head chef is like a work of art—absolutely delicious—so both my heart and stomach were completely satisfied. Also, just like at Fufu, I love Hakone Suishoen’s onion dressing—it’s so good that I bought some to take home. I also had the chance to speak wit

Thank you very much for your gracious hospitality. You even prepared unexpected services, and thanks to you I was able to spend an irreplaceable time that truly soothed both body and mind. From the comfortable Shuttle Service in such a fine vehicle, to the dignified yet perfectly

I was surprised by a birthday celebration arranged as a special touch. The Japanese staff assigned to my Room, the international staff who spoke Japanese well, and the spa team—everyone’s hospitality was outstanding, and I felt it was truly a wonderful Accommodation. I would love

The renovated interior was very beautiful. The Room's private open-air bath was a cypress bath, allowing us to relax while enjoying the scent of cypress. It was convenient as we could fill the bath ourselves and add more hot water as needed. The large public bath at Mizubana

- The rooftop open-air bath with a spectacular view, the large public bath, sauna, cold bath, and changing room... everything was sparkling clean and impressive. Hotel Kowakien (Kowakien) reopened after 5 years... I was surprised and almost moved to tears by such a wonderful

During my stay, I was impressed by the staff's wonderful smiles and excellent service. The facility, room, bath, and dining area were all impeccably clean with no concerns at all. I also enjoyed relaxing in the lounge and footbath, making it an incredibly comfortable stay. I woul

The female staff providing service were excellent here as well. As for the Onsen, we would have liked an open-air bath. My wife seemed very satisfied too, and it became a memorable wedding anniversary. We are grateful to Verde no Mori. We will definitely stay again. Thank you to

I also fully enjoyed FUJIYA French at its finest, including veal sweetbreads with mushrooms in a puff pastry case, double consommé soup, Rossini-style Japanese beef tenderloin, and Crêpes Suzette. My son enjoyed both the outdoor pool unique to this season and the indoor pool, whi

Their warm hospitality truly reflects this Hotel’s high standards. I am grateful to have spent such an outstanding time in Hakone. Though brief, it left me feeling deeply refreshed both physically and mentally. I would love to return again in another season. Thank you very much

As expected from a "Welcome Baby" accommodation, amenities, kids' room, and cutlery were well-prepared. The room and large public bath were spacious, which made our grandchild very happy. The staff treated us exceptionally well. Being a long-established large Onsen hotel, we were

The overall design sense of the facility is excellent. The open-air bath in the Room is spacious and offers a very pleasant view. The staff's hospitality is outstanding. The complimentary beer, alcohol, coffee, and sweets in the lobby are also wonderful. The Japanese-style dinn

The post-bath ice candy service reminded me of Dormy Inn and was delightful. At Velbois restaurant, both taste and service were above standard—the doneness of the sea bream poêlé was excellent. It was nostalgic to see Mr. Sa (once called "the strongest contractor" at Hakone High

There was plenty of room even when spreading out luggage, allowing us to relax comfortably. The bed was also comfortable to sleep in and effectively relieved fatigue. Furthermore, access to major tourist spots in Hakone is excellent. Popular spots like Gora Park and Owakudani ar

It was a wonderful Hotel! We chose a Plan that included two sessions in the private family bath, and it was such a relaxing time together as a family—making great memories. All the staff were kind, and we enjoyed an elegant stay. Everything was spotless and incredibly comfortable

The staff at the front desk, restaurant, and Shuttle Service drivers were all very accommodating, making my stay pleasant. For dinner, starting at 5 PM came with a complimentary drink, so I enjoyed sake and a highball, and the meal was very delicious. The view of Mt. Fuji from

This was my third stay, the first in several years. We stayed here for our first Onsen trip with three generations of our family, and we thoroughly enjoyed both the food and the Onsen. This time, we were especially excited to have a Room with a beer server (lol). Mr./Ms. I,

With a spacious walk-in closet, washroom, and bathroom, it feels simple, clean, and relaxing. Of course, the Onsen is also wonderful. - The French course dinner and wine selection in the dining room were absolutely delicious and satisfying. This Hotel is always my choice when