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I have stayed at many so-called top-tier Hotels, but this was the best experience I have ever had. As others have said, the hospitality was truly exceptional—going above and beyond what I could have imagined. Breakfast at Gion Kawakami was also an outstanding experience. I would love to visit again in a different season.

I stayed at this Hotel for the first time after wanting to for a long time. I stayed in a Room with a terrace, and it was spacious enough to relax comfortably on the terrace or sofa. The Room was also kept very clean, which I was happy with. Breakfast was delicious as well. I would like to stay again.

It was a quiet, relaxing Hotel—exactly as expected. The Room was also very comfortable. It made me appreciate the space all over again, and the entire Hotel truly feels like ART. Breakfast was delicious, and I was completely satisfied! All the staff were very kind, and it made me want to stay here again whenever I visit Kyoto.

I stayed on February 1. The service that delivered my luggage from your affiliated Hotel near Kyoto Station to the Hotel in Kawaramachi was convenient and very helpful. In the Room, it was inconvenient that the washbasin was in the bedroom and there was no changing area. I also noticed dust on the floor next to the bed. It felt like the cleaning wasn’t thorough, which was a bit unpleasant.

We stayed at the Accommodation on the last day of our trip to celebrate our 30th wedding anniversary. Arriving with excitement after being picked up in a luxury car, we were warmly welcomed by the smiling staff. When we entered our Room, we were delighted by the beautiful interior, a teepee and treats for our dog, and thoughtful hospitality such as chilled champagne and wonderful sweets—our dog was just as excited as we were. They also kindly accommodated our request to take a pre-dinner stroll together with our dog, which became a truly memorable experience. Dinner at the restaurant was outstanding, of course, but we were especially touched by an unexpected surprise after the meal. It became a very happy anniversary. Thank you for your heartfelt hospitality. It was a wonderful Hotel where each member of the staff worked with energy and pride.

From check-in to check-out, the hospitality was exceptional throughout our stay. Every in-room amenity featured a top-tier brand, and the attention to detail was evident in every aspect. From the Frette bedding and linens to the Bertrami pajamas, everything felt wonderfully soft and comfortable. After 5:00 p.m., we were also able to enjoy a maiko performance in the living room with a glass of champagne in hand—an unforgettable way to experience Kyoto culture.

We stayed for New Year's Eve for two consecutive years. We were grateful for the accommodating response to our requests for in-room dining. It was also delightful that the staff remembered us from last year. We enjoyed our traditional New Year's Eve activity of watching the "Kohaku" with delicious food, and towards the end, we could hear the Joya no Kane from Chion-in, making it a wonderful New Year's celebration. We also appreciated the prompt response to our request for a stay certificate afterward.

Located right in front of the Kamogawa River, the time spent on the balcony overlooking Higashiyama was truly wonderful. There was a welcome champagne service, and we opted for cider, which was very delicious. The Room includes a living room, Japanese-style room, kitchen, closet, bedroom, and a spacious river-view bathroom—offering plenty of space to relax comfortably. It seems perfect for long-term stays as well. We enjoyed our time in this clean and tastefully designed Room that provided a calm atmosphere. Having a washing machine was also helpful since we frequently changed clothes due to sweating. The Hotel staff were very attentive and provided heartfelt service both during check-in and check-out—it made our stay even better!

I stayed here twice shortly after it opened, and this time I returned for the first time in seven years. Back then, I felt the service didn’t quite suit us, but this time all the front desk staff were friendly. Perhaps because it was early in the morning, the large public bath was also very well cleaned, and I had a comfortable stay. The Room is not large by any means, but considering this location in Gion and the level of service for this price, I was very satisfied. If possible, I would appreciate having bath towels available in the bath area or an extra set of towels placed in the Room. Reusing a wet towel multiple times isn’t pleasant. Also, I would like a “Do Not Disturb” sign for the Room. Even if housekeeping is not expected to enter, mistakes can happen. For security reasons as well, I strongly hope you will consider this. If I have another opportunity, I would love to stay again. Thank you in advance.

We stayed for one night and two days. The Accommodation is along the Kamogawa River and close to Shijo, making it a great location. Check-in was handled by staff and went smoothly. We had a Reservation for a 4th-floor Room with a Kamogawa view; the Room was spacious and very clean. Best of all, the full-height windows let you enjoy an unobstructed view of the river all to yourself. You can even soak in the bath while looking out over the Kamogawa. Coffee and water were provided, and the amenities were well stocked. The showerhead and hair dryer are ReFa, which many women will appreciate. There’s also a drum-type washing machine and a small kitchen, which would be especially convenient for inbound guests staying long term. Inside the building, you can freely access the 2nd-floor lounge and the rooftop. The rooftop has chairs and tables, so you can enjoy the Kamogawa at night while feeling the evening breeze. We ordered shojin-ryori (Buddhist vegetarian cuisine) for breakfast, and it was delicious. It was delivered to our Room by someone who seemed to be from a nearby traditional restaurant or catering shop. The location, Facility, and food were all excellent. Highly recommended for anyone who wants to experience Kyoto in peace and quiet.

A must-experience traditional townhouse. We stayed for 3 nights with 4 people. The building is new and functional, with luxurious decor that delights the eyes at every turn. The bathroom features a modern unit bath, and the beautiful tiles on the walls made it a relaxing space to spend time in. There are toilets on both the first and second floors, so even with a larger group, there was no inconvenience. Despite visiting during a cold season, the underfloor heating kept us warm, avoiding the typical chill often associated with townhouses. If I may add one suggestion, chairs or sofas would have been nice. Since it was tatami flooring and a sunken kotatsu table setup, it might feel slightly less comfortable for foreign guests.