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Staying at the Tokyo Station Hotel had been a long-held dream, and it was even more wonderful than I imagined. From our Dome-side room, we could watch the flow of passengers coming and going through the ticket gates, and enjoy unique features of Tokyo Station such as the original brick walls preserved since its construction. Despite its rich history, not only the guest room but also the corridors and shared areas were impeccably cleaned—beautiful, spotless, and truly impressive. The staff’s service was also outstanding, allowing us to enjoy a flawless stay. The bathroom was spacious and relaxing, and breakfast was delicious as well. We stayed to celebrate our 35th wedding anniversary, and we were deeply touched by the warm hospitality—preparing a commemorative gift for us and taking photos to present as a keepsake. Thank you for giving us such wonderful memories.

I got a little lost from the station, but the front desk staff gave me clear and polite directions, so I think I’ll be able to get there without getting lost next time. It’s almost directly connected via the Tokyo Station underground mall, which makes it very convenient. It was also great that there are plenty of convenience stores and restaurants around the Hotel. There was construction nearby, but there was no noise at all and it didn’t bother me. The complimentary drinks and amenities were of a very high standard, with an excellent selection that women in particular will appreciate. The Room was compact yet spacious, clean, quiet, and very comfortable. I stayed for only one night this time, but it was a good Hotel that I’d like to use again when booking Accommodation around Tokyo Station. Thank you very much.

Thank you very much for your hospitality. I had long been interested in staying at the Marunouchi Hotel with my daughter and grandchild, and I am truly satisfied that we were finally able to do so. I often use Tokyo Station when returning to my family home, and each time I transfer between private railway lines and the Yamanote Line, I have thought I would like to stay at this highly rated Hotel nearby where I could relax at ease. This time, we stayed after taking a stroll around Takanawa Gateway with my daughter and grandchild. From the attentive care of all the staff to the immaculate floors, guest rooms, and restaurant, I was impressed that such a calm atmosphere could be created in the heart of Tokyo. I would definitely like to stay again. Also, since the lounge was being used by guests enjoying cigars, we had a few drinks at the French restaurant instead. The Moscow Mule was delicious, and gazing at the lights of the surrounding buildings near the station made me feel truly elegant. Thank you very much.

I stayed here on the 1st and 3rd nights of a 3-night, 4-day trip. I’ve stayed many times, and it’s always very comfortable. This time I was traveling during a typhoon, but because the hotel is adjacent to Tokyo Station, I was able to enjoy various places without getting wet in the rain, which was a huge help. The Room is always clean, and the breakfast is delicious. The staff were very kind and treated my children warmly as well. I will definitely stay again.

This was my second stay. The location was very convenient, within walking distance of a major station. Check-in was courteous and smooth, and this time a new staff member and a senior staff member escorted me to my Room as part of their training. Both were very polite and provided pleasant service. Above all, I was impressed by how clean the Room and bathroom areas were. The bath, toilet, and sink were spotless—it's rare to find a Hotel kept this clean. At check-out, I also received deodorant wipes, which was a big help because it was extremely hot that day. I really appreciated the thoughtful gesture. The only minor issue was that the Wi-Fi signal was a bit weak and not very stable. Overall, I had a very comfortable stay. I would like to stay here again!

I was very happy to be able to sleep soundly at the Hotel. As expected, the Room was clean, and the amenities were excellent, so I was very satisfied. I was a bit concerned that the tables were close to other guests, but I really enjoyed the delicious breakfast. Thank you for your hospitality.

This was my first stay in four years, and I was completely satisfied with everything—the clean Facilities and the thoughtful care from the staff. I could also clearly see your environmental initiatives, and it really felt like you are making a genuine effort. Breakfast was carefully prepared item by item, and the health-conscious dishes were delicious as well. In the evening, since my birthday is next week, my friend ordered champagne via room service, and when the staff member delivering it heard that, they brought me chocolates too. I truly appreciated the kind gesture. I would love to stay again for another special occasion.

This was a wonderful Hotel with great taste felt in every detail, and it made me want to take lots of photos. The Bulgari Bar was a spacious, relaxing place that made me feel like I was abroad. In the Room, they had kindly prepared fresh fruit for us, which helped soothe the fatigue of traveling. For breakfast, we had the Gymnasium Breakfast, and every item was a special menu that felt gentle on the body. The freshly pressed apple juice was also unbelievably delicious. We also enjoyed lunch at the Italian restaurant, and thanks to the staff’s warm kindness, my daughter and I had a truly pleasant time together. I would definitely recommend lunch at the Italian restaurant as well. I bought chocolates as souvenirs, and even after returning home, I continued to savor the wonderful memories of our time at Bulgari Hotel. I would love to stay again.

This was our first trip to Tokyo, and we stayed for 3 nights and 4 days as a party of two. It’s very convenient—just a short walk from the exit after going through Yaechika from Tokyo Station. The staff were kind and attentive, which made for a pleasant start to our stay. The Room was spacious enough for two people, and the bed was almost too big (in a good way!). During our stay, we didn’t hear any noise at all from neighboring rooms or the hallway. It was so quiet that we wondered if we were the only guests on this floor—thanks to that, we slept soundly every night. There were many Western guests as well, and everyone was friendly and well-mannered. In the elevator they would let us go first, and they’d smile when passing in the hallway—it really impressed us. We had a completely stress-free stay, which made our Tokyo trip truly enjoyable. Thank you very much to all the staff. We would love to stay here again when we visit Tokyo!

The Room was spotless and felt very comfortable. The large public bath is great—beautiful, and the cool body soap and shampoo felt wonderful on a hot, humid day. The showerhead is Mirable and the hair dryer is ReFa—amazing. Both were very pleasant to use. In the large public bath, there are cleansing oil, face wash, toner, and emulsion, so you can pack light. You can also borrow a hair iron. Breakfast was delicious!! I ended up getting seconds of rice. The pork miso soup? The miso soup was packed with ingredients and really tasty. I completely understand why it’s rated so highly. I also get why people say it’s a Hotel they don’t want to tell others about. The staff were kind, and the whole Hotel had a warm, welcoming atmosphere. I’ll definitely come again!!! It was so much fun.

I was pleasantly surprised to receive a gift of a hot towel and chocolates at check-in. Of course, the staff’s hospitality was also excellent. I had checked in advance that there was a gym and spa, but the gentle, convincing suggestion—“Your Accommodation Room is on the Mt. Fuji side, and the spa is on the Skytree side, so please feel free to use it”—led me to enjoy both. The Room décor was elegant and refined, and I was amazed they even provided binoculars (unfortunately, the weather was bad so I couldn’t use them). The amenities and drinks were more than sufficient, but when I learned there were several types of pillows available, I couldn’t resist requesting one. Not only are the facilities outstanding, but every single staff member—including those at the breakfast restaurant—provided attentive service; everything on the service side was flawless. Hats off to them. I’ve never had such a comfortable stay before; my companion and I kept saying “We don’t want to leave,” as we checked out.

Especially on the day of check-in, when I was having trouble with screen mirroring, Ms. K, a female staff member, came to my Room and gave me helpful advice.\nShe was truly kind and attentive.\nI would like to stay at this Hotel again on my next trip to Tokyo.

Since it’s just one stop from Tokyo Station on the Sobu Rapid Line, I initially wondered if the access might be a bit inconvenient. However, after past experiences feeling overwhelmed by large groups of foreign tourists, I thought it might actually be quieter—and chose this hotel. It turned out to be absolutely the right choice. The Room was spacious enough for two people, and the large public bath was roomy and spotless. It was pleasantly uncrowded at just the right times, so we enjoyed it both at night and in the morning. At night, there was no noise from nearby rooms, and I was able to relax and sleep well. The standout feature was breakfast. These days it’s rare to see so many staff members on hand—everyone worked efficiently while greeting guests warmly. Both the side dishes and rice were delicious. A chef at the Japanese food station served corn takikomi rice and recommended their shaved ice as well, mentioning that even the syrups were homemade. I had matcha syrup with condensed milk, and my friend had Kaga roasted hojicha syrup with condensed milk. The ice was wonderfully fluffy, the syrups were rich in flavor, and the condensed milk had a clean sweetness—it was honestly the best shaved ice I’ve ever had. The front desk staff were also kind, efficient, and a pleasure to interact with. I’ll definitely stay here again when my friend visits Tokyo next time. Thank you very much.

I stayed for three nights on a business trip. First of all, the location is excellent! There’s an entrance to Yaechika very close by, and it was convenient to be able to walk to Tokyo Station with hardly getting wet even in the rain. The Room is on the small side, but it felt compact and easy to use. There were plenty of amenities, and I especially appreciated the face masks. The front desk staff were also very pleasant, and I’d definitely like to stay again!

The location is excellent, and the large public bath and carbonated spring are fantastic! Thanks to a complimentary upgrade, my stay was extremely comfortable. The staff’s hospitality is top-notch, and I’m very satisfied. It reminded me that this Hotel is a great-value classic. I’ll definitely be back.

I stayed here to celebrate my birthday in advance. There was a “Happy birthday” message in the refrigerator and macarons beautifully served in a glass. I was very happy.\nIt’s always such a comfortable space, so I stay here whenever I can.

My friend who stayed with me highly praised your Hotel’s convenient location—just one stop from Tokyo Station—and was happy to say they would like to stay again in the future. They also said the bathtub was spacious and easy to use. The bathtub in my Room felt small, so I wondered if the size varies depending on the guest Room. The front desk staff member who assisted me at check-in did not explain the drink bar in detail, so I’m not completely sure about this, but I overheard a male front desk staff member explaining to another guest that it can be used multiple times. If it can be used more than once, that would be wonderful. One suggestion: when I entered my Room after check-in, only the sheer curtains had been closed, so the Room was very hot. As we move into a warmer season, it may be better to close the blackout curtains as well in some Rooms.

I stayed here while traveling around the Nihonbashi, Kyobashi, and Ginza areas. Since the Hotel is a short walk from Mitsukoshimae Station, it was quiet and relaxing enough that I didn’t notice any outside noise. The simple Room with just a bathroom and bed was easy to use. Thank you very much for handling the check-in and check-out procedures smoothly and courteously! I could really feel the kindness of the staff. Also, the built-in alarm clock was loud, which helped me avoid oversleeping in the morning (lol). I’d like to stay again.

Close to Ningyocho Station and within walking distance to Suitengu Shrine, the location was very convenient. Since it was just for accommodation, good subway access was all I needed. This time, I looked for a hotel near Tokyo Station as I participated in the Tokyo Marathon. The route from Suitengumae Station to Otemachi Station and then Tokyo Station was convenient, as well as from Ningyocho Station to Higashi-Ginza Station on foot and then Ginza Station to Tokyo Station. To reach the starting point at Shinjuku Station, I could take the Tokyo Metro from either Ginza or Tokyo Stations.

This was my first time staying for a Multiple Night Stay. The front desk staff were pleasant and made me feel at ease. The location is very convenient for getting around for both business and sightseeing, and it was helpful that there are many convenience stores and restaurants between the station and the Hotel, as well as nearby. The Room was clean, and the amenities included all the essentials, so I was able to stay comfortably. I also appreciated having green tea bags provided, which was nice for taking a break in the Room. If I had to be picky, I would have been even happier if there were other tea options or coffee as well. Overall, I was very satisfied with the location and price this time, so I would like to stay again.