สถานี Nijubashi-mae × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

From the moment I arrive, I’m always deeply moved by the warm hospitality of being greeted by name. Check-in is extremely smooth, and I always love the guidance to my room and the kind, welcoming service from the bell staff. My requests made in advance were fully accommodated, and everything about the room setup and housekeeping was flawless down to every detail, allowing me to stay comfortable throughout my visit. I’m always grateful to the housekeeping team. The spa reception staff also provided wonderful service, and the concierge team’s quick and polished support was a great help. The limited-time Shine Muscat roll cake I had at the pastry shop “Sweets & Deli” was exceptional and became a delicious memory that stayed with me. I also enjoyed spending time at the lobby lounge and would definitely like to return again. Everything is truly perfect—this is a wonderful hotel that leaves me completely satisfied from the bottom of my heart. I would confidently recommend it to my loved ones, and I will definitely stay here again.

I have stayed here several times, and once again had a wonderful experience. The room, service, and meals were all excellent. This was my first time staying in a room overlooking the Marunouchi Plaza, and I enjoyed breathtaking views that were different from the Dome side. Each stay brings new discoveries, while the core service and hospitality remain consistently outstanding—always relaxing and comforting. It’s a hotel you’ll want to return to again and again once you’ve stayed.

I got a little lost from the station, but the front desk staff gave me clear and polite directions, so I think I’ll be able to get there without getting lost next time. It’s almost directly connected via the Tokyo Station underground mall, which makes it very convenient. It was also great that there are plenty of convenience stores and restaurants around the Hotel. There was construction nearby, but there was no noise at all and it didn’t bother me. The complimentary drinks and amenities were of a very high standard, with an excellent selection that women in particular will appreciate. The Room was compact yet spacious, clean, quiet, and very comfortable. I stayed for only one night this time, but it was a good Hotel that I’d like to use again when booking Accommodation around Tokyo Station. Thank you very much.

I have stayed here many times, and it offers excellent access to Tokyo Station, making it convenient to travel anywhere by train. You will also have no trouble dining or shopping in the underground mall or around the Marunouchi area. Although the Rooms are right by the station, they are very quiet and comfortable. When my child was younger, we especially loved the Room with a view of the trains. This time, the only thing that concerned me was that the closet door handle (wooden part) had deteriorated and become splintered.

I stayed here on the 1st and 3rd nights of a 3-night, 4-day trip. I’ve stayed many times, and it’s always very comfortable. This time I was traveling during a typhoon, but because the hotel is adjacent to Tokyo Station, I was able to enjoy various places without getting wet in the rain, which was a huge help. The Room is always clean, and the breakfast is delicious. The staff were very kind and treated my children warmly as well. I will definitely stay again.

Following our stay during the March equinox holidays, we stayed with you again for the September equinox holidays. We booked connecting Corner Suite and Comfort Suite Rooms. With just one door between the two Rooms, communication between grandma and her grandchild improved dramatically. The Onsen in such a prime Ginza location was exceptional—grandma enjoyed it so much she went in three times. Breakfast was beautifully presented, which lifted our spirits, and everything was delicious. We will be back again.

This was my second stay. The location was very convenient, within walking distance of a major station. Check-in was courteous and smooth, and this time a new staff member and a senior staff member escorted me to my Room as part of their training. Both were very polite and provided pleasant service. Above all, I was impressed by how clean the Room and bathroom areas were. The bath, toilet, and sink were spotless—it's rare to find a Hotel kept this clean. At check-out, I also received deodorant wipes, which was a big help because it was extremely hot that day. I really appreciated the thoughtful gesture. The only minor issue was that the Wi-Fi signal was a bit weak and not very stable. Overall, I had a very comfortable stay. I would like to stay here again!

I was very happy to be able to sleep soundly at the Hotel. As expected, the Room was clean, and the amenities were excellent, so I was very satisfied. I was a bit concerned that the tables were close to other guests, but I really enjoyed the delicious breakfast. Thank you for your hospitality.

I have stayed at many well-known Hotels in Tokyo, and this was without a doubt the No. 1 experience. The view toward Tokyo Station and the Imperial Palace was outstanding. While other Hotels have unfortunately lost their former views due to new high-rise construction, I believe this Hotel will continue to offer an unchanged panoramic view of Tokyo for years to come. The Room was very relaxing, and the thoughtful touches such as fruit and items in the refrigerator made for a comfortable night’s stay. I also visited the bar—the authentic pizza was delicious, and the staff were attentive, which made me very satisfied. For breakfast I had the American breakfast; everything was high quality, and with the pleasant service from the staff, it was a truly enjoyable time. If I had to mention one thing, I would have liked a more extensive selection of amenities, but overall it was an experience that ranks among my No. 1 stays.

This was my first stay in four years, and I was completely satisfied with everything—the clean Facilities and the thoughtful care from the staff. I could also clearly see your environmental initiatives, and it really felt like you are making a genuine effort. Breakfast was carefully prepared item by item, and the health-conscious dishes were delicious as well. In the evening, since my birthday is next week, my friend ordered champagne via room service, and when the staff member delivering it heard that, they brought me chocolates too. I truly appreciated the kind gesture. I would love to stay again for another special occasion.

This was our first trip to Tokyo, and we stayed for 3 nights and 4 days as a party of two. It’s very convenient—just a short walk from the exit after going through Yaechika from Tokyo Station. The staff were kind and attentive, which made for a pleasant start to our stay. The Room was spacious enough for two people, and the bed was almost too big (in a good way!). During our stay, we didn’t hear any noise at all from neighboring rooms or the hallway. It was so quiet that we wondered if we were the only guests on this floor—thanks to that, we slept soundly every night. There were many Western guests as well, and everyone was friendly and well-mannered. In the elevator they would let us go first, and they’d smile when passing in the hallway—it really impressed us. We had a completely stress-free stay, which made our Tokyo trip truly enjoyable. Thank you very much to all the staff. We would love to stay here again when we visit Tokyo!

I’ve stayed here many times, and I highly recommend it—the location, rooms, restaurant, and service are all excellent. I’ll definitely be back.

They kindly changed my Room to one facing east. On my way out, I forgot my phone at the front desk, and when I realized it after leaving the Hotel, a staff member ran after me to return it. Thank you so much despite being busy.

Because I had a great stay at the Remm Hotel in Yokohama, this was my first time staying at Remm Tokyo Kyobashi. It poured all day due to two typhoons, but it was very convenient because the entrance to Kyobashi Station on the Ginza Line is right in front of the Hotel. If you transfer at Kanda Station, you can connect to the Yamanote Line; and in good weather you can even walk to Tokyo Station—overall a very convenient location. The Room was as small as Reviews said, and I had trouble finding space for my suitcase. There’s also a convenience store nearby, which was helpful.

I stayed for three nights on a business trip. First of all, the location is excellent! There’s an entrance to Yaechika very close by, and it was convenient to be able to walk to Tokyo Station with hardly getting wet even in the rain. The Room is on the small side, but it felt compact and easy to use. There were plenty of amenities, and I especially appreciated the face masks. The front desk staff were also very pleasant, and I’d definitely like to stay again!

The location is excellent, and the large public bath and carbonated spring are fantastic! Thanks to a complimentary upgrade, my stay was extremely comfortable. The staff’s hospitality is top-notch, and I’m very satisfied. It reminded me that this Hotel is a great-value classic. I’ll definitely be back.

I stayed here to celebrate my birthday in advance. There was a “Happy birthday” message in the refrigerator and macarons beautifully served in a glass. I was very happy.\nIt’s always such a comfortable space, so I stay here whenever I can.

We stayed for a business trip, using 3 Rooms for 3 guests. Thank you for arranging the Rooms next to each other. Thank you very much. The Room was clean, and the bath was great as well. There were plenty of amenities, which we really appreciated. The bath additive (Babu) helped relieve our fatigue. We will stay again.

At the end of my three-week hotel stay, I stayed here. Your outstanding hospitality made it a wonderful memory. Next time, I hope to stay longer than just one night. I’d also love to use the spa then!

It was very convenient and easy to use. I’d like to stay again.