สถานีโทระโนมอนฮิลส์ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

For quite some time now, I’ve been staying here about once a month. The moment I step inside, my mind switches from the everyday to something extraordinary. I keep coming back because I want to feel that shift. The Room and the meals are flawless, and above all, the quality of the sauna relaxation room is exceptional. To be honest, I like it so much that I almost hesitate to write this—because more people might find out and it could get crowded. The service is also impressively attentive every time—exactly what you’d expect from a top-class Hotel. It feels well worth the price. And most of all, the quiet here is wonderful. There aren’t many places where you can truly unwind and return to yourself in peace. For me, this is genuinely my third place. I hope to keep coming at least once a month for years to come… which is exactly why, if I’m being honest, I kind of hope it doesn’t get too busy (laugh).

I stayed here to celebrate a friend’s birthday. When making the Reservation, I wrote, “It’s their birthday, so please take care of us,” which was probably a rather unclear request. Even so, thank you very much for preparing a wonderful Room with a beautiful view of Tokyo Tower. When we entered the Room, there was also red wine and a “Happy Birthday” plate waiting for us. I was truly moved by the unexpected surprise. Thanks to your thoughtful hospitality, it became the best birthday for both my friend and me. We were able to spend an unforgettable time filled with happy memories, and I sincerely appreciate it. The Room was very clean and comfortable, and the restaurant had a wonderful atmosphere as well. We felt at ease throughout our stay. I’m truly glad we chose your Accommodation for such an important day. I would love to visit again. Thank you very much for such a wonderful time.

The front desk staff were very kind! It was also heartwarming to find a handwritten message in the Room and a little duck in the bath. It said the duck could be taken home, so I brought it back and have it on display at home.

This was my second stay! Everyone at the Hotel was very kind. The location is great, and it’s a Hotel I’d love to stay at again! The little bath duck was also adorable and made me happy!

Thank you very much for such a comfortable stay. The Room was extremely user-friendly, and I was especially impressed by the spacious sofa set along the window. Being able to relax while taking in the Tokyo view and enjoy a drink meant there was a comfortable place to spend time besides the bed, which made staying in the Room itself truly enjoyable. It felt less like being in a Hotel Room and more like spending time in a living room. Combined with the view from the high floor, it was a wonderfully cozy space. The bed was also generously sized and very comfortable, allowing me to rest well until morning. What left the strongest impression this time was the Club InterContinental Lounge. It offered unusually generous spacing between seats for a Hotel in central Tokyo, so I could spend time there in complete calm. Cocktail hour was excellent as well—not simply about offering more food, but thoughtfully designed so guests can enjoy an unhurried evening with a cold tapas buffet, made-to-order hot tapas, champagne, and cocktails. In particular, I appreciated that cocktails were properly prepared and delivered to my seat; that original cocktails such as the Saketini were available; and that when my glass of Moët & Chandon started running low, staff kindly asked “Shall I bring you another?” before I even needed to request it. When people talk about lounges they often focus on the variety of food and drinks, but what I found most appealing here was how attentively the staff looked after guests while maintaining such a relaxed atmosphere. Also, although all key Facilities—such as the pool, restaurants, and lounge—were available within the property, each area felt comfortably spacious. Even spending an entire day inside the Hotel never felt cramped. After using the pool we also ordered French onion gratin soup in our Room; it warmed us up perfectly after getting chilled from swimming, and we were grateful to be able to use our Hotel credit as well. We were also able to enjoy breakfast at leisure until later hours in the club lounge. In addition to both Japanese breakfast options and buffet selections, we unexpectedly received one of the chef’s signature dishes—it was delicious and became a wonderful memory. Having everything we need readily available—and being able to use it freely at our own pace—is what makes this Hotel so appealing. This stay has made it one of those Hotels I would happily return to again whenever timing works out. Thank you very much to all of your staff.

The title may be a bit over the top, but this is my absolute favorite place—one that needs no introduction. Because of 1899, I can truly rest and then return to everyday life feeling ready to do my best again. This time, I enjoyed matcha every day and felt peacefully fulfilled. I’m also always excited that the breakfast selection has grown even more. It warmed my heart to know the front desk staff remembered me—I was truly happy. Thank you very much. I’m looking forward to the Autumn Rest Plan. I’ll be back again, and I appreciate your continued support.

The bath, sauna, and cold plunge (nicely cold) were all very relaxing.

It was conveniently located near various stations, and the size was not too large, which I liked. The hotel staff left a very positive impression, so I would like to stay again. The Room shower had strong water pressure and seemed to be a modern type that also sprays from the body panel, which I really appreciated. The reason for deducting one star for the Facility is cleanliness—dust has been gradually accumulating in some areas, so I hope they will continue to focus on cleaning. Breakfast also had more variety than it looked in the photos and was delicious. A new Hotel really is nice.

"Hotel Toranomon Hills" Above all, the location is outstanding. The view from the Room is truly “Toranomon.” Just looking out over the cluster of high-rise buildings somehow lifts your spirits. Another personal favorite was the lounge on the 11th floor. There are light cakes and drinks, it never feels too crowded, and it’s wonderfully quiet. It’s perfect for relaxing at your own pace, or opening up a laptop and getting some work done. Having a calm place like this inside the Hotel is a real treat. Breakfast also offers a wide variety of options, making it easy to enjoy a satisfying start to the day. Most memorable of all was the staff’s hospitality. As this stay was for my birthday, I had made a few requests in advance, and an experienced concierge handled everything with impressive ease. Even without detailed explanations, they understood what I meant and took action accordingly. Luxury Hotels matter for their Facilities and views, of course—but in the end, it really comes down to people. The Room, the view, the lounge, breakfast, and above all the staff. Rather than one standout feature, everything is consistently excellent across the board. A place you can choose with confidence for an important occasion. I’d love to stay again—truly.

A comfortable and pleasant Hotel. I would like to stay here again.

I arrived before check-in and tried to leave my luggage, but the woman at the front desk said, “We might be able to show you to your Room, so I’ll check,” and I was able to go to my Room early! It was raining, and I wanted to organize my luggage before going out, so this was very helpful. The bathroom also had a washing area, and above all it was clean, which made me happy. I would definitely like to stay again. Thank you very much.

Because it is close to Ginza, I used it for an overnight stay only and returned late. There was no bathtub, but the multifunction showerhead and body jet feature helped me feel refreshed. I would like to stay again.

The Room was lovely, and the view was spectacular. I prefer a clean, uncluttered Room, so this is the best Hotel I have stayed at so far. If I had to mention one thing, as others have noted, the shower water pressure was a bit weak, which was slightly disappointing; otherwise, it is an excellent Hotel with nothing to complain about. I would love to stay again.

I enjoyed my stay with the usual reliable comfort of APA Hotel. Thank you. The staff's greetings were polite, making my stay pleasant. I would love to use your services again.