สถานีโอเตะมะจิ (โตเกียว) × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

From the moment I arrive, I’m always deeply moved by the warm hospitality of being greeted by name. Check-in is extremely smooth, and I always love the guidance to my room and the kind, welcoming service from the bell staff. My requests made in advance were fully accommodated, and everything about the room setup and housekeeping was flawless down to every detail, allowing me to stay comfortable throughout my visit. I’m always grateful to the housekeeping team. The spa reception staff also provided wonderful service, and the concierge team’s quick and polished support was a great help. The limited-time Shine Muscat roll cake I had at the pastry shop “Sweets & Deli” was exceptional and became a delicious memory that stayed with me. I also enjoyed spending time at the lobby lounge and would definitely like to return again. Everything is truly perfect—this is a wonderful hotel that leaves me completely satisfied from the bottom of my heart. I would confidently recommend it to my loved ones, and I will definitely stay here again.

Congratulations on your 102nd anniversary. This time, I stayed with you to enjoy a relaxing girls’ trip with my mother and to visit my aunt the next day. I truly love your baths. The space isn’t large, but the tub is just the right depth. I can’t quite explain why, but it feels wonderful. That depth also made it easier for my mother, who has trouble with her legs, to get in. (Hotel bathtubs are often shallow; she can get in, but standing up to get out is difficult and often a struggle.) In addition, even when sitting on a shower chair, she can still reach the amenities in your bath area. There is also enough space beside the tub to place toiletries, which was very helpful. If I may ask for one thing, having grab bars by the bathtub would be perfect—but overall I feel your bath is simple yet thoughtfully designed. Once again, we had a wonderful time chatting late into the night while enjoying the beautiful view, sleeping soundly, and making great memories. Thank you very much. P.S. The gift from the bees gathered on your rooftop (honey) was wonderfully sweet and delicious. Thank you very much.

I stayed here on the 1st and 3rd nights of a 3-night, 4-day trip. I’ve stayed many times, and it’s always very comfortable. This time I was traveling during a typhoon, but because the hotel is adjacent to Tokyo Station, I was able to enjoy various places without getting wet in the rain, which was a huge help. The Room is always clean, and the breakfast is delicious. The staff were very kind and treated my children warmly as well. I will definitely stay again.

This was my second stay. The location was very convenient, within walking distance of a major station. Check-in was courteous and smooth, and this time a new staff member and a senior staff member escorted me to my Room as part of their training. Both were very polite and provided pleasant service. Above all, I was impressed by how clean the Room and bathroom areas were. The bath, toilet, and sink were spotless—it's rare to find a Hotel kept this clean. At check-out, I also received deodorant wipes, which was a big help because it was extremely hot that day. I really appreciated the thoughtful gesture. The only minor issue was that the Wi-Fi signal was a bit weak and not very stable. Overall, I had a very comfortable stay. I would like to stay here again!

At this price, being so close to Otemachi is truly appreciated. The Room was quiet, the other guests were pleasant, and my stay was very comfortable. All of the staff were friendly and welcoming. Whenever I need to be in Otemachi and stay the night before, I would gladly stay here again.

The welcome sweets reflected thoughtful hospitality and were a delight. The breakfast venue offers a spectacular view overlooking the Imperial Palace. Although there were many international staff members, both they and the Japanese staff were cheerful and kind throughout our stay.

I stayed for a Multiple Night Stay (2 nights). On the first day, around 2:00 PM, I left my luggage and planned to go to the museum, but it was so crowded that I could barely get inside from the entrance and had to wait quite a while. There was only one staff member at reception, so I would have appreciated at least two people assisting. It was nice that coffee was always available and that guests could freely use the amenities. Also, on the first day, the sheets (pillowcase) had a very strong odor. The location is convenient and close to the station, so I hope you will address the odor issue.

It was a very comfortable Hotel. Since it was a king-size bed, we were able to share one bed as a parent and child. I would like to use it again.

We had something to celebrate, so we chose Ascot’s Plan. We decided immediately because it included late check-out, which meant we could relax longer than usual, and it also came with macarons and champagne. Since we don’t handle alcohol well, we weren’t sure what to do, but after letting them know in advance, they kindly prepared a very delicious mandarin orange juice for us, which we truly appreciated. On top of that, we weren’t expecting a Room upgrade at all, so we were genuinely surprised when we entered the Room. We stayed here once around the time it first opened, but this stay felt completely different from back then. Because room service was only available during limited hours, we couldn’t use it and deducted one star. However, this time we brought some ingredients with us, so we were happy to be able to cook the dishes we wanted. The kitchen also had four IH burners and allowed us to cook multiple items at once, which was very helpful. We used the restaurant for breakfast, and I was surprised not only by the Western selection but also to see grilled eel rice on offer! The Room was very clean; the indirect lighting allowed us to set the brightness exactly as we wanted; and the bathroom was spacious and relaxing—overall, we were extremely satisfied with the Room. Being able to stay in that comfortable space until 2:00 p.m. felt truly luxurious. Thank you very much.