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The Room was clean and spacious, and even with a king bed we had plenty of space. Since we were traveling with our 2-year-old child, they provided a bed guard, which made our stay feel safe and comfortable. We had dinner at the first-floor restaurant, and the food was excellent. They also accommodated extra orders outside the course menu, such as fries (our child has allergies and has limited options), which was very helpful. Breakfast was a buffet on the first floor as well, with many delicious dishes—it was fun deciding what to choose. The staff there were very kind, and we truly appreciated it. This Hotel is one we would definitely like to visit again.

This was my first time staying here. From check-in, I was welcomed with a wonderful smile, which raised my expectations. The Room was a twin—spotlessly clean! Perfect for relaxing in a spacious setting on my own. The amenities were great, including cleansing oil that women will appreciate. The shampoo also had a lovely scent. I was able to borrow an air purifier and a hair iron for free! The lounge chair was extremely comfortable as well. Since this stay was for enjoying some solo time, I ordered room service at night: a delicious burger and the dessert of the day. I don’t like truffle fries, so I asked to switch to regular fries, and they happily accommodated my request—I really appreciated it. I definitely want to stay again. Next time, I plan to book with breakfast included. Even during the busy checkout period, everything was handled smoothly and efficiently! If there’s one thing I could ask for, it would be an even better experience if there were a late check-out Plan!

This is my favorite Hotel in Yokohama. The interior is truly beautiful, and the Room was spacious, clean, and comfortable. The Minato Mirai view is like a painting. Everyone at the front desk was gentle and courteous, which made me feel very welcome. Thank you for the wonderful Room. We didn’t add breakfast this time, but the room service curry was outstanding. The restaurant is great too, but enjoying a meal in the Room while relaxing and taking in the night view feels like a real luxury. I had a wonderful stay. Thank you very much. I will definitely return.

I stayed here as my base for a 3-day, 2-night trip. The location is extremely convenient, with direct access to a Minatomirai Line station, and it’s also a big plus that major attractions such as Yokohama Chinatown, the Red Brick Warehouse, and Yamashita Park are within walking distance. I booked a Room with panoramic views of Yokohama Port, and since there was availability, I was upgraded free of charge. The Facility was excellent, and the bed was very comfortable—I was able to relax and recover from travel fatigue. This Hotel is highly recommended for anyone visiting the Minatomirai area.

Hotel New Grand is irresistible for lovers of classic Hotels—everywhere inside feels like a scene from a movie. Please, please don’t do a full renovation and turn it into a modern Hotel; keep this irreplaceable space as it is with careful refurbishments. Dinner and breakfast at Normandy were, needless to say, delicious, and the wine went down easily too. I also enjoyed an elegant time at the bar, and the seaside walk afterward became a cherished memory. The staff’s courteous service was wonderful, and no matter how busy it was, time seemed to flow at an unhurried pace. It reminded me once again that the Hotel staff’s love for—and pride in—the Hotel is what creates this atmosphere.

Thank you very much for letting us stay in a non-smoking Room this time. The Room was spacious and the view was wonderful—everything was perfect. I also thought it was rare to have a foot bath, and it felt great. Everyone who assisted us made a great impression, and whenever we had questions, they kindly helped us, which we really appreciated. It’s close to the station and also near sightseeing spots, so the location was excellent. We would love to stay again if we have the opportunity. We had a very comfortable stay—thank you so much!

We stayed as a family of three. From check-in onward, the explanations and guidance were excellent, and the service was wonderful. We planned to use the parking lot, but we were told it was not available after check-out, and they kindly directed us to a nearby Chinatown parking lot. The breakfast buffet had a wide variety of options, and there were welcome drinks and alcohol as well—everything was thoughtfully provided. It’s a Hotel we would like to stay at again if we have the chance. Thank you very much.

The Room felt very clean and featured calm tones with a Scandinavian-style yellow accent, making it easy to truly relax. The shower and hair dryer were the latest ReFa models. I stayed alone, but the bed was spacious and the pillows were fluffy—I slept soundly. Because the bed takes up much of the space, there’s little room beyond a table and mini sofa, so opening a large suitcase was only really possible near the entrance door, which was a bit challenging—but overall I was very satisfied. The elevator only operates when you hold up your key card, which also felt reassuring from a security standpoint.

As I did last year, I stayed one night at the Rose Hotel while tidying up my parents’ home. After finishing, I checked in at 3:00 PM. This time again, I was upgraded and stayed in a Room on the 9th floor. I was able to take a relaxing walk around Chinatown and Yamashita Park and do some sightseeing as well—it was incredibly comfortable. The in-Room coffee, made with portion pods, was delicious. Breakfast was a bit busy, but there were no long lines. The food was easy to pick up, and everything I tried tasted great—especially the shumai dumplings and rice porridge. I’d love to stay again.

The lobby drink service and the take-away drinks available in the lounge were greatly appreciated. You can occasionally hear trains, but it didn’t bother me much. Skincare amenities such as lotion are available at the front desk at check-in. The Room was spacious and clean. The air conditioning worked well, and it was very comfortable. It was also a big help that they turned on the Room air conditioner before check-in. The lychee at breakfast was delicious. The buffet area is small, but it’s not an issue if guests are considerate of each other. I was able to enjoy my meal slowly without being rushed. The international staff also worked very hard. Thank you very much.

The high-floor bay view with separate living and bedroom areas was excellent. The TV offered access to YouTube, TVer, and many other content options, making the time spent indoors very enjoyable. It was unfortunate that the loose cash I dropped inside the Hotel was not found, but overall, the Hotel was great. It would have been even better if the amenities included a brush instead of a comb.

At the front desk, the staff kindly guided me through the procedures as I was unfamiliar with them. There was a complimentary coffee area and a reading corner behind the reception, and it felt like regular guests were enjoying a relaxed time. I also had breakfast; as someone who likes Japanese food, I was very satisfied with the buffet-style meal. The Hotel was also conveniently located near Kannai Station and very easy to use. Thank you for your hospitality.

This is a Hotel I’d like to stay at every time I visit Yokohama.
Since it can be fully booked, I plan ahead and adjust my schedule so I can make a Reservation early.

I stayed here to visit the Yokohama Dinosaur Expo. It was a bit far from Pacifico Yokohama, and traveling in midsummer was tough, but I made a Reservation because it seemed much more affordable than the Hotels around the bay area. Some Reviews felt a little harsh, but I assumed that was to be expected for a reasonably priced place. However, once I stayed there, it was better than I expected. The Japanese-Western style Room we used was very spacious and comfortable. The Room was generally clean, and the bathroom was also clean. Having the toilet and bath separated was very helpful. The lighting in the Room felt a bit dim, but I went to sleep quickly at night so it wasn’t an issue. Also, since this Hotel is located in an entertainment district with many bars, we could hear quite a lot of noise from outside late at night, but I fell asleep easily so it didn’t bother me. I would like to stay here again.

Clean, well-maintained facilities and courteous service. At night, I also received a cup of instant noodles. The room was comfortable and felt closer to a private room than a typical capsule. However, for around the same price, you could probably book a standard private room at a Business Hotel, so satisfaction may depend on what you value most.

Thank you very much for your wonderful hospitality! Everyone’s smiles were truly lovely. It was clear that you were always attentive to your guests—something I don’t think you find at Hotels in central Tokyo. Thank you again!