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When calling reception, they addressed me by name which gave a sense of reassurance. Everything we requested was delivered promptly with a smile—absolutely perfect service. The amenities were more than sufficient; both the minibar in the fridge and coffee supplies in our room met

The hotel is directly connected to Yokohama Station, making it very convenient, and the staff's service was excellent. The Room was comfortable, and the breakfast buffet was very delicious... everything was excellent. I would definitely like to use this hotel again when I visit Y

We were truly happy that you arranged our two Rooms close to each other. Thank you for your thoughtful consideration. The roast beef at cocktail time was exceptional. I also appreciated the staff member who kindly let us know that a window-side seat had become available and invi

The facilities are well-maintained and clean, and the hot water comes out very quickly. The prefix dinner at Jukei Hanten on the first floor was also wonderful. There were two of us, but we enjoyed high-end ingredients from the prefix menu on a rotating table while sitting on a s

They explained everything very kindly and even placed a blanket on the bed for me on the day of my stay—much appreciated! Both the guest room and shower room were clean and well-maintained. Thanks to this, I was able to relax fully during my stay. Having a 7-Eleven inside t

A staff member kindly took a commemorative photo for us, creating a wonderful memory. Upon arrival, they also took photos in the lobby, and their thoughtful gestures left me deeply impressed. The Kahala Hotel has always been on my list of must-visit accommodations when traveling

I’ve stayed here several times and had a wonderful time. Since the parking lot is far away, I’d like to use the space in front of the entrance next time.

This was my first stay here with my grandchild. In response to my request, you provided attentive service that left me very satisfied, starting with your prompt reply by email. A birthday card and Yokohama baked sweets were thoughtfully prepared for my grandchild, and even though

The excellence of the "Club Lounge" and the warm, kind hospitality of all the staff, including the floor manager, exceeded our expectations and left us deeply impressed. Additionally, the variety of breakfast options and light meals during cocktail time at the Club Lounge (which

Since it was during the holiday season, it cost just under 80,000 yen. Being a five-star hotel, I chose it for a bit of indulgence, but: - The breakfast variety is limited. Special orders like café latte are not available. Personally, enjoying a latte at hotel breakfasts has

I decided to stay here last minute with my 7-year-old son during our trip to Yokohama, and I’m so glad I chose this hotel! After walking around all day, we were able to relax in the bathtub and on the bed, leaving both my son and me refreshed by check-out time! I would love to

At check-in, the front desk staff gave a courteous explanation, and I had a pleasant stay. There was a Review saying it falls between an upscale Hotel and a Business Hotel, and that was exactly right. The breakfast venue was a bit small and felt crowded, but I enjoyed the meal. I

Among Business Hotels, Richmond Hotel is my favorite because the Room is spacious and the Facility is excellent. The large desk with a desk lamp and the comfortable caster chair made my stay very pleasant. The slightly larger sofa is also a nice touch. The entire Room is bright,

The Room has been renovated and is very clean. A DVD player was provided in advance, and there’s a 50-inch TV with a large screen where I watched my own DVD—Monteverdi's opera "The Coronation of Poppea." It was enjoyable even from bed! The bathroom features ReFa showerheads

This was my first time staying at this Hotel, and I was extremely satisfied with it. We stayed in a Superior Twin room on the 12th floor for two nights with breakfast included, as a group of three including a toddler. First of all, the breakfast burger was incredibly delicious!