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At check-in, we were told our Room had been upgraded—what a wonderful surprise. Thanks to that, we were able to enjoy an even more relaxing stay than usual. Also, my husband accidentally left something behind, and you contacted us promptly before he even noticed. We are truly grateful for your kind help and support.

After check-in, it was great to have sweet potato chips, monaka wafers, and drinks such as sparkling wine in the lounge. They also poured iced coffee into my bottle, so I could relax in the Room and enjoy it while taking in the view. Since check-out is at 12:00, I was able to swim in the infinity pool and unwind in the jacuzzi as well. The Sorano Hotel I had been wanting to visit was amazing.

I had daytime computer-based office work, so I called in advance to ask about arriving before check-in. They kindly finished cleaning early so I could check in, and I was able to work in the Room. The air purifier and air conditioner were new and very comfortable. I also needed to come and go early in the morning and late at night, and they accommodated me without hesitation—truly kind. For breakfast I chose the Japanese set meal, which was delicious. Each parking space is narrow, so please be careful. If you’re concerned, there’s a Times parking lot next door, so it shouldn’t be an issue. I’d like to stay again if I have the chance.

Although it’s close to the station, the Room was quiet. The bed was extremely comfortable, and the bathroom was clean. When I arrived exhausted, the front desk staff kindly handled the check-in process for me, which was a big help. I was impressed that you can stay in Tokyo at this price. I’ll be back.