สถานีซันริกิ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

We stayed for a Multiple Night Stay of four nights. Above all, this Accommodation is truly pet-friendly. We visited with both a dog and a cat, and they both seemed relaxed and happy. There were plenty of amenities for dogs and cats, plus facilities such as a dog run. We could stay with peace of mind, and all the staff clearly love animals, which made our time here even more special. The Japanese staff were wonderful as expected, and the international staff were also incredibly polite—so much so that we initially thought they were Japanese—always with warm smiles. It gave us the sense that the training and working environment here must be excellent. The staff deserve more than five stars. Meals are à la carte, so you can choose whatever you like each day in any amount you want. This was especially appreciated during our Multiple Night Stay, and everything was consistently above average in taste. They offer a great balance of both Japanese and Western dishes, so we never got bored. Every day was delicious. Alcohol at night at the bar, as well as drinks in the Room refrigerator, are included, which is very reassuring for those who enjoy drinking. In addition, 30 minutes of spa treatment per day was included; I even received a massage and felt truly healed. The Room was neither too large nor too small—just right for two people—and it was well designed and easy to use. The hot spring water left our skin smooth and glossy; it was excellent. Both the indoor bath and open-air bath are fed directly from the source (free-flowing), and we could adjust both volume and temperature using only the natural spring water. It’s pure luxury. These days many Hotels or Ryokan only allow smoking in designated areas, so being able to smoke on our private terrace attached to the Room is something smokers will really appreciate, especially if you want to have a drink on the terrace while enjoying a cigarette. Because the terrace is surrounded by high walls, our cat could also go for walks there safely. Cats tend to run off easily, so it’s rare to let them stroll freely—this was another great point. Our cat looked completely at ease. It was our first time visiting Kikuchi City. There are many wonderful places nearby including Kikuchi Gorge, and Aso is less than an hour away by car, making sightseeing very convenient. Since there is a university stable near this Accommodation, there may occasionally be a slight animal smell, but that isn’t an issue caused by this Accommodation itself. And since this is an Accommodation that pet lovers choose specifically because they travel with animals, I think it’s simply something not to worry about (it didn’t bother me). This is a fantastic Accommodation where you can truly relax with your pets. Thank you very much.

My first impression was the female receptionist. Even before check-in, she kindly explained how to use the parking lot and store our luggage, and also introduced the amenities, recommending a shampoo and conditioner. She was friendly and very cheerful, which made me feel glad I chose this Hotel. The Facilities were well equipped—welcome drinks, massage chairs, and more. I also enjoyed the breakfast. I always make sure to have breakfast at Hotels, and I especially like Hotel curry; here it was horse tendon curry (I think), and it was delicious. I will definitely stay here again.

I don’t travel very often, so this may not be the best reference, but among the Hotels I’ve stayed at in various prefectures, this was the best. I was surprised that welcome drinks and alcohol were available to enjoy freely! If I had to mention one downside, it would be that the sink was small, and sometimes water splashed onto the floor when washing my face. All of the front desk staff were polite and kind, and my whole family praised them highly. I’d love to stay here again if I have the chance.

This Hotel has truly wonderful staff. I don’t think there are many Hotels where the team is this naturally warm and friendly. It made me feel at ease. Also, the breakfast was so delicious that it surprised me. Each dish felt carefully prepared. The curry in particular tasted like it was from a specialty restaurant (or even better). I was able to relax in a spacious setting and was very satisfied. One disappointing point: when I turned on the air conditioner because of the intense heat, an unpleasant sour-smelling air blew out. I couldn’t stand it, so I opened the window and gave up on using the air conditioner. Also, a large garbage bag—apparently left outside a guest room—was left sitting in the hallway, which made me uncomfortable. (I understand staff can’t constantly patrol, so this may be more an issue of guest manners.) When I visit Kumamoto again, I would like to stay here and enjoy breakfast again, so please just address the air conditioner cleaning issue.

This is a well-sized Hotel with a tasteful blend of Japanese and Western styles. The space was clean and comfortable, and I slept very well. There were no items like lotion or cleansing oil at the sink in the changing area by the bath, but most guests probably bring their own, so it should be fine. If anything, I appreciated that the area around the sink was not dirty. It was also nice that I didn’t need to bring towels from my Room. The flooring in the Room was a bit tough for me because I’m sensitive to cold, but it does help keep things clean. At check-in there was a lot of information to go over, and I got a little spaced out partway through and missed responding once. After that, they explained things more concisely, and at the end they smiled and said, “Thank you for your time.” Thank you for the pleasant service.

I stayed here for the first time, inviting two friends from out of town. I had heard great reviews from people who had used Yuya Suizen and was told it was worth visiting at least once. The staff’s hospitality was excellent, and the Room was clean and extremely comfortable. The hydrangeas in the lounge and throughout the property, along with the furnishings, were tasteful and beautiful. Breakfast was delicious, and we had a truly happy time! I’d love to come again with my family.

I was a bit confused about the parking, but they kindly explained it to me. There was a group staying as well, but they let us know in advance when the dining area would be busiest, which was helpful.

A clean Business Hotel. The twin room was spacious and comfortable. The breakfast buffet was delicious, but it was compact, and restocking couldn't keep up, which was a bit disappointing.

The building seemed a bit old, but it was well cleaned and felt very tidy and comfortable. I stayed for one night and two days. On the first day, I used the adjacent Agannasse baths. The variety of cold-water baths was great, and there was also complimentary coffee. The next morning, I used the large public bath before departure, which was also very nice. I only had the breakfast buffet, but there was a wide selection and everything was delicious.

Despite being during the first half of Golden Week, it was under 10,000 yen per night with a large public bath and breakfast included, and the place was clean and comfortable. There is a dedicated parking area for motorcycles, but I wonder if they use car spaces when there are many bikes. It's an ideal location for exploring around Aso by bike, so I plan to stay here again next year.

It has already become a brand (at least for me). Reasonable price. This price includes a breakfast buffet. The location, like other AZ facilities, is conveniently situated in key areas. Necessary facilities are, of course, well-equipped.

Reliable AZ With prices rising these days, this quality at this price! 6 nights in August 3 nights in September. Always reliable, no matter when I stay at AZ. In October, I’m going to the newly opened AZ Hotel in Okayama Prefecture (as posted inside the AZ Hotel) to have breakfast. The hot weather continues—wishing all staff good health and take care of yourselves.

I chose this property because it is close to the airport and conveniently located. Due to time constraints, I was unable to use the dining options, but the Room was more spacious than I expected and had a table, making it comfortable to spend time in. The parking lot is also large and easy to park in.

We stayed here as a couple due to an unexpected errand. It was described as having an artificial Onsen, and since we arrived early, we planned to use it briefly, but it was very nice. Breakfast wasn’t amazing, but it was good. The parking fee was low, and there were convenience stores nearby, so we’d like to stay again. Thank you.

I booked the "Room Selected by Hotel" Plan without parking. The room assigned was a twin room, which was very spacious with large beds, and I was very satisfied staying there with two people. I didn't use the bathroom, so I'm not sure about it, but overall, I was very satisfied.

The laundry line in the bathroom was stiff and wouldn’t come out. Disappointing.

This was my second stay. Once again, I was able to relax and rest well. The Room was clean, and the breakfast was delicious. (The pudding is delicious!)

Stayed with a small child. We booked a semi-double as it was the only option available last minute, but we managed to sleep comfortably. The air conditioning is centralized, so there’s no individual temperature control; in winter, if it gets too warm, you’ll need to adjust by opening the window. Since our child is small, we were cautious while ventilating. As long as we could sleep well, we were fully satisfied.

It’s a fairly new Hotel, and the Room was spacious and comfortable. The toilet is separate, which made it very convenient. The complimentary breakfast was also quite substantial and delicious. I took the Airport Liner from Higo-Ozu Station to the airport, and since I could walk through the station from the north exit (where the Hotel is) to the south exit (where the bus stop is), I reached the stop in about two minutes. It was a hot day, but I could get there without breaking a sweat—very easy and convenient!

I was happy that the staff spoke to me in a friendly way at check-in. The Room was clean, which made me feel at ease.