สถานีโคโนฮะ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

Both the Room and the Onsen are wonderful, and the staff and the proprietress are warm and welcoming—every visit is truly relaxing.

This time I stayed without breakfast, but everything was truly excellent, from the Room cleaning to the amenities and the front desk service. Although more foreign-owned Hotels are increasing in Japan, JAL-affiliated Hotels are reasonably priced, and the food at most of their Hotels is very delicious, so I am satisfied. I quietly think their rival might be JR-affiliated Hotels.

We stayed to celebrate a birthday anniversary. The hot spring water was excellent, and the amenities were well stocked. In the bathroom refrigerator, there were small sherbet treats (for heatstroke prevention?), along with water and tea. At dinner, there was a surprise that made us very happy, and we were able to spend this special time in a meaningful way. Thank you very much.

With a free-flowing natural hot spring bath in the Room, in-room dining, and a massage chair, everything can be enjoyed without leaving your Room. This is the best place for a stay-in retreat! We chose the Gourmet Light Meal Plan, and it was just the right amount for us in our 60s. A highly recommended Accommodation.

I love the view of Kumamoto Castle from the rooftop, and I always enjoy staying here. The Room is simple yet comfortable. There is a wall-mounted mirror and an outlet by the table where you can dry your hair or do your makeup, and a hair dryer is also placed within easy reach. It may be a small detail, but I really appreciate the thoughtful layout designed for ease of use.

We stayed for one night and two days as a group of women. As Diamond members, we received many perks, and we were especially surprised that sparkling wine was available as a welcome drink. The Room had a ReFa hair dryer, which I used for the first time—and now I’m even considering buying one myself. The location was excellent for sightseeing and local dining, and the staff’s hospitality was truly pleasant. One small disappointment was that the shower in the Room felt like it had low water flow; I thought a bit more flow might improve the water pressure. Other than that, we were very satisfied, and I would definitely stay again when visiting Kumamoto. Go Kumamoto—we’re cheering for you!

This was my first trip to Kumamoto, and I stayed here. What surprised me most was the front desk staff’s customer service—very polite, calm, and attentive without being pushy. It was on par with high-level Hotels in Tokyo—if anything, it felt even warmer and more comfortable. Specifically: the way they greeted us upon arrival, their thoughtfulness, and service tailored to each guest’s situation. (When we arrived in Kumamoto, it was raining heavily and we gave up sightseeing, so we reached the Hotel a bit early. Even then, they immediately brought us towels and helped us with the check-in process.) They also greeted us with smiles when we went out in the evening and in the morning. Their attentiveness at checkout as well. I truly felt they were professionals. Both the Room and the bath were completely satisfying. I would love to stay here again when I visit Kumamoto. Thank you very much.

On June 8, my spouse and I met friends from Kumamoto and had a great time eating and drinking together. They upgraded our Room to a higher grade, and my sauna-loving husband was very satisfied. We will definitely stay again. Thank you for your hospitality.

The staff provided excellent service, from our arrival to meal service. The large public bath and the Room were very clean, and the food was delicious, making our stay very comfortable. It became a wonderful memory of our family trip. Thank you very much.

Conveniently located near the Kamitori Shopping Arcade and the tram stop, with great value for money. The sauna and large public bath are also very comfortable. Compared to the Sakuramachi area it’s a bit quieter, but around Kamitori there are vintage clothing shops and stylish stores tucked away in small side streets, giving it a Shimokitazawa-like vibe that’s fun to explore. Parking isn’t an issue either, as there’s a nearby affiliated large multi-story parking garage. However, if you take your car in and out, you can no longer use the parking validation ticket.

Right in front of Sakura-machi Bus Terminal, it’s an ideal location for getting to the airport and other destinations. The Onsen was comfortable, and breakfast was excellent with local specialties!

Made a last-minute Reservation the day before. On a whim, I hoped it might help support the recovery efforts even a little—and we were even upgraded to a Room one rank above what we had reserved. The Facility showed its age, but we had the large public bath almost to ourselves and were able to relax. The food was delicious, and the portions were just right. It felt homey, and the staff were very pleasant, making it a great trip.

This was our second stay. The new Room had a private indoor bath, and we were truly satisfied. Dinner was French cuisine, and every dish prepared by the delightful chef was perfectly seasoned and absolutely delicious. We would love to visit again.

A reasonably spacious, clean Facility with affordable rates. I would like to visit this Hotel again if given the chance.

It was raining, but I could get here by bus from the airport without needing an umbrella. I stayed for an event at Kumamoto Castle Hall. It was very convenient since dinner and souvenir shopping could all be done at Sakura Machi. The Room was on the 11th floor, almost the same height as the observation deck, and Kumamoto Castle was right in front of me through the window. It’s also close to Kumamoto Castle—about a 5-minute straight walk from Kato Kiyomasa’s statue. The next morning the rain had stopped, so before breakfast I enjoyed a relaxing walk along the long wall with no one around. The amenities information said there was no cleansing product, but on the front desk floor there were cleansing oil, face wash, toner, and emulsion (DHC), along with other items available for self-service. The Hotel is new and clean. As others have mentioned, if you’re used to elevators that don’t sway at all, you might notice a slight sway. I also enjoyed local Kumamoto dishes at breakfast. If I have another chance, I’ll stay again. When there’s an event, I think the breakfast venue tends to get crowded with related guests/staff. Thank you very much.

We stayed as a family. There were plenty of places to eat nearby, and we enjoyed the historic streets and the castle.

Since we were traveling via the expressway, it was very convenient being close to the interchange. There is also a 7-Eleven on the property, which is handy (though it closes at midnight). We didn’t have dinner this time, but there is a restaurant in the Hotel, and nearby options such as Joyfull and Hirai. There’s also a roadside station across the road, making it an excellent base for travel. The Room was quite standard, but clean and comfortable. Since only smoking single-bed Rooms were available, we stayed in a bunk-bed Room instead. We noticed some flickering in the bedside light, and the alarm clock battery seemed to be running low. We would like to stay again.

The staff are very pleasant, and I use this Hotel every time. The Room is clean, and the satisfaction level is high; I really like this Hotel. I will use it again. Thank you very much.

The building seemed a bit old, but it was well cleaned and felt very tidy and comfortable. I stayed for one night and two days. On the first day, I used the adjacent Agannasse baths. The variety of cold-water baths was great, and there was also complimentary coffee. The next morning, I used the large public bath before departure, which was also very nice. I only had the breakfast buffet, but there was a wide selection and everything was delicious.

It is in a very convenient location near the Transportation Center. The surrounding area is a downtown entertainment district, which makes it convenient for going out for drinks, but at night it can feel quite crowded and chaotic. Women in particular may want to be cautious. As for the Hotel’s Facility, the Room is slightly spacious. The bathroom is separate from the toilet and also has a washing area, which was comfortable. However, I was a bit bothered by white limescale marks left on the black floor. Since it’s an entertainment district, I was slightly worried it might be noisy, but at least in the Room I stayed in, that wasn’t an issue. Also, having a 24-hour convenience store on the first floor is extremely convenient. Overall, I think my satisfaction level was high.