สถานีคิอิ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

We stayed here with our dog. The two-story detached villa-style Accommodation was spacious enough. Everything inside was thoroughly cleaned, making our stay very comfortable. Both dinner and breakfast were generous in portion, with a great variety of dishes, and everything tasted excellent. There were plenty of amenities for dogs as well; you do need to bring your own dog food, but we had no issues otherwise. The only downside for me personally was that there was no washbasin in the bathroom, but even so, it’s a very appealing Accommodation and we were highly satisfied. I would definitely like to visit again.

Ever since I happened to stay here on a trip to Wakayama, I’ve been coming back regularly. This is already my third stay. I get the sense it used to be a love hotel, but in any case, it’s extremely clean and comfortable. For this level of quality, the value for money is outstanding. Highlights: The Room is very spacious and spotless. The toilet and bathroom are separate, and the bath is large enough to soak properly in the tub. The bed is double-sized and roomy. Amenities are well stocked. I still haven’t found any downsides lol. I’ll definitely stay here again when I’m back in Wakayama.

The following items were listed in the Facility information, so I brought them from home, but they were actually provided at the amenity bar. I was very pleased, but it might be helpful to update the Facility information for future guests. × Comb/Brush × Bath Additives × Yukata × Lotion × Emulsion × Makeup Remover This time, I was able to stay at a very reasonable price, and I also appreciated the extension cord and extra towels provided in the Room. I will definitely use this place again when visiting Wakayama!

I come to Wakayama once a month and stay here each time. This time, the front desk was extremely helpful, and I really appreciated it—thank you to the front desk staff. Also, when I write my requests on the in-room questionnaire, they are sometimes fulfilled later on. I’m very grateful. I also like the Facilities, such as the large parking lot, public bath, and breakfast service.

The breakfast was delicious. Our Room was on the second floor, and the large public baths were on the first and second floors, so they were very close and we enjoyed them both morning and night. We often stay at Route Inn in various locations. We appreciate that the price matches the service.

Everything exceeded my expectations—I was truly impressed. The welcome coffee was delicious. The ice cream after the bath was great, and they also offered complimentary late-night noodles. (I’d eaten a big dinner so I couldn’t try them—too bad.) The bath was spacious and relaxing, and the amenities were well stocked. Breakfast had plenty of premium ingredients and felt very luxurious. Next time, I’ll visit during the colder season.

When I visit my parents’ home, I stay here once or twice a year. I always book the Moderate Twin, and the Room is spacious and very quiet, so I can relax and rest well. Breakfast has a great variety and is very satisfying. This time (I don’t think it was available last time), there were options like shabu-shabu, steamed vegetables, and meat soup, all of which were delicious. Also, I love tea but watch my caffeine intake. They had decaf options I haven’t seen elsewhere, such as decaf Earl Grey, which was wonderful. They’ve also created a guest lounge using part of the breakfast restaurant area, where you can enjoy soft drinks anytime. It seems like a great place to unwind as well. The rooftop area is still open and remains a soothing space. However, they used to offer one complimentary drink including alcoholic options, and that service has ended, which was a bit disappointing (maybe it was replaced by the lounge?). In any case, I’d definitely like to stay again.

It was a late check-in as I only used it mostly for sleeping. Although the room was small, there were drink bar services and breakfast included, making it very cost-effective!

The building is old, but it feels like it has been renovated as much as possible. The elevator is old, but the Room feels nice. The toilet is modern, and the bath is separate and spacious—great for relaxing. The water pressure is low, about two-thirds of what I have at home. For parking, you can choose either JPY 1,000 with free in-and-out access, or the JPY 900 lot across the street with a 24-hour lock-in system. I appreciated how the front desk staff tried their best to be kind, so I also made sure to use the Room as neatly as possible. As for the large public bath... well... yeah (lol).

This was a wonderfully rustic Onsen that Onsen lovers will adore. The naturally gushing spring water flows abundantly, and you can truly feel the power of nature. It also gets very lively with day-trip visitors. We stayed with the conger eel (hamo) course, and what surprised us most—given the simple exterior—was how outstanding the cuisine was. It was like a high-end kaiseki meal: beautifully presented, with seasonal touches so refined it almost felt too beautiful to eat. The soup course even featured delicate dew-like droplets, and as we enjoyed an authentic kaiseki course, we were warmed by the chefs’ heartfelt hospitality. It was our first time having an all-hamo menu from start to finish in so many different preparations! Even delicacies like liver and swim bladder were included—proof of exceptional freshness. The hot pot ingredients featured white vegetables and tofu chosen to match the hamo’s translucent look; even that alone felt like early summer had arrived, and it was subtly garnished with fresh green maple leaves misted lightly for a dewy finish. We were truly moved. Our whole family agreed there’s no more luxurious hamo course than this. With spring quality worthy of being called a hidden hot spring and cuisine that delights both the eyes and palate, it felt incredibly indulgent—and we’re grateful it’s so close to Osaka. The staff were wonderful, and the Accommodation was impeccably clean throughout. This was the most impressive stay we’ve had in recent years!

I think both the Room and the Hotel were thoroughly cleaned; everything was very spotless. Perhaps because my Room was on the top floor, the view was wonderful, and I found myself looking outside again and again. The layout also felt spacious—there was plenty of room even with my suitcase opened on the floor, and I really appreciated having a table-and-chair set as well. The only downside was the shower curtain. Whether it was too short or not wide enough, the floor ended up getting wet all three times (and I’m usually careful when showering). From another perspective, though, the service from an experienced female front desk staff member was excellent. She kindly responded to my request for “a place within a 15-minute walk where I can drink quietly alone and enjoy good tuna,” and explained how to get there in a very thoughtful way. Thanks to her, I got there without getting lost—and it turned out to be the best tuna I’ve ever had. I was also able to relax and take my time. A Hotel with staff who provide such attentive service will surely help younger employees grow as well (sorry if that sounds presumptuous). It’s also a big plus that there is a restaurant, a 24-hour convenience store, and a bakery on the first floor of the building where the Hotel is located. All in all, I had a very pleasant stay.

About a 10-minute walk from Wakayama-shi Station and right in front of Wakayama Castle, the location is excellent. The breakfast was delicious, and it offers great value for money. I’d like to stay here again when I visit Wakayama City.

The front desk staff were exceptionally helpful and welcoming.

I stayed here for two days for work around Wakayama City. I had visited Wakayama on day trips before, but this was my first overnight stay. With little local knowledge to compare, I chose this Hotel because the price was reasonable and it looked good in the photos. (Location) It seems to be about a 5-minute walk from Nankai Electric Railway’s Wakayamashi Station, so it should be fine even if you’re traveling by train. However, the area is mostly residential with some factories nearby, so there aren’t many restaurants right next door. I recommend planning to eat around the station area. The nearest convenience store is also a bit of a walk, so it’s better to shop beforehand. We came by car with help from someone at our workplace, but perhaps because it was nearly fully booked that day, the adjacent public parking lot was full as well. If you definitely need parking by car, I recommend reserving the Hotel parking in advance. (Room) The Room felt spacious and clean. Even with a suitcase opened on a stand, there was still plenty of space left without getting in the way. The bathroom/toilet seemed relatively new; the bathtub was larger than expected and very comfortable. There was no step up into the bathroom (perhaps because the floor is raised due to stairs near the elevator hall), which made it easy to use. The ceiling didn’t feel low either. A few things about the Room stood out: - The light switches were spread out and hard to understand; labels would be helpful - The air conditioner blew directly onto me—cooling worked well but I worried about comfort/health (may depend on the Room) - It was hard to figure out how to adjust the bath water temperature; it was set all the way toward cold water at first, so hot water took a while and I panicked a bit - The sheets felt slightly damp Overall though, I think it’s a good place. (Service) - Not like big-city hotel staff, but everyone was warm, polite, and pleasant - Around 6:00 a.m., I went downstairs for a drink and staff were at reception; even if there’s an intercom when no one is present, having someone there is reassuring in case of emergencies - When we asked what to do since parking was full, they suggested possible options nearby and that really helped I don’t often stay overnight in Wakayama so I’m not sure if I’ll return myself, but someone who traveled with me comes into Wakayama Prefecture frequently for work—so in that case this could definitely be an option. Thank you very much.

The Hotel staff are always courteous, and every time I stay here, I’m glad I chose this Hotel. The breakfast is consistently delicious. It’s clearly homemade, and you can tell it’s prepared with great care and attention. Being able to enjoy a tasty, well-balanced meal in the morning leaves me truly grateful.

Always a pleasant stay. If I may point out, the water from the shower takes a little longer to heat up. Other than that, I am fully satisfied. Looking forward to my next visit!

Although breakfast is not normally provided, at check-in we received two sweet buns, a carton of milk, a boiled egg, and salt. In addition, from 7:00 a.m., you can try an onigiri service on a trial basis—said to be exceptionally delicious (they make it fresh and fill it with your choice of ingredients).

My wife and I stayed here together. For the past five years or so, we’ve been traveling out of the prefecture about once every month or two. We’re not the type to spend a lot on where we stay. New chain Hotels aren’t bad, but sometimes the cleaning isn’t thorough or the service feels a bit careless. This time, I thought it might be nice to stay at a slightly older Hotel, so we chose Business Hotel Katsuya. The Room (Japanese-style with a unit bath) and the shared bathhouse are a bit dated, but they are very well maintained, so we had a comfortable stay. The staff were courteous, and breakfast was delicious Japanese food (rice, salted grilled salmon, ham and salad, pickles, seasoned nori seaweed, egg tofu, small side dish with vinegar dressing, and miso soup). Coffee was also included as self-service, which we appreciated. Thanks to that, we were able to start the next morning feeling refreshed and enjoy sightseeing all day. I’d like to stay here again when traveling to Wakayama.

I used this place for a reunion, and the sunset view from the Room was truly beautiful. The next morning, the weather was great, and the ocean view was stunning. The staff who assisted us responded to numerous requests and questions with kindness and without hesitation. The food was not only delicious but also included thoughtful touches like ice cream service, which made it very satisfying. The bathwater was quite hot (personal preference), and I thought having curtains in the changing area would be even better, but everything felt clean overall. The beautiful scenery and delicious food became truly memorable experiences. Thank you very much!

We stayed here when our grandchild competed in the Inter-High School Championships. Above all, the person who assisted us at check-in was wonderful. We truly appreciate how kindly and attentively they helped us because of the heat—bringing us plenty of ice and even lending us an umbrella when we went out. Of course, the Room and the bath were both spacious, and it’s a Hotel we would love to use again. Thank you very much.