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The room on the upper floor had a beautiful view, and the night view was especially fantastic. As I was traveling alone, I was able to relax and enjoy the lovely room. The service, room, and accessibility were all highly satisfactory, and I would like to stay here again the nex

Grateful for their kindness in allowing me to check in later, I quickly enjoyed a delicious bowl of ochazuke. The large public bath was a relief for my tired feet and helped ease my fatigue. Though not spacious, the Room was compact, functional, clean, and had an incredibly c

Watching the front desk staff, I feel they are always kind, courteous, and wonderful with everyone. I’m truly impressed by how warmly they treat both Japanese guests and international visitors without any distinction. Despite being a very popular Accommodation and consistently bu

The food in the lounge was also high quality; this time, in addition to the standard offerings, there were seasonal dishes as well, which made everything even more enjoyable. We also used the spa and gym and felt refreshed both physically and mentally. It was a truly wonderful o

The staff were also kind and attentive. It was crowded, but I was able to use Umekita Onsen as well. The Room has a fine bathroom too, but a large Onsen is perfect for relieving fatigue. This Hotel has become one I’d like to stop by and stay at again—whether to unwind from

● Even when I forgot something after checking out and contacted them, they responded promptly and helped me out. I apologize for any inconvenience caused; thank you very much. The warm hospitality of the staff made our family trip even more enjoyable and left us feeling happy! W

What I liked I chose the Room-assigned-at-check-in Plan, and they gave me a room with a queen-size bed, so I had a very comfortable stay. The TV was positioned so it was easy to watch from the bed, and I could use my own account to watch streaming services—perfect for someone lik

The front desk staff provided exceptional service! During check-in, without me asking, they noticed my address and immediately inferred that I would be returning home the next day. They informed me that trains were suspended all day due to heavy snow and even helped me find a w

The Facility was great, and although I didn’t use it, there was even a foot massager in the Room! The twin Room was spacious, and I really appreciated that the bath, toilet, and sink were separate. Moreover, everything was thoroughly cleaned, allowing me to have a comfortable

The staff were kind and attentive, allowing me to have a stress-free stay. The bath was spacious, and I appreciated being able to check the crowd levels, so I could relax during quieter times. I deeply regret not being able to enjoy breakfast due to my departure schedule. I w

After listing the places I wanted to visit and deciding on transportation methods, I was able to cover most of my desired spots. I stayed for two nights and appreciated that fresh towels and amenities were provided for the second day as well; it made for a comfortable stay.

This was my first time staying at the property. The room was spacious and had a sense of cleanliness, allowing for a pleasant stay. There was also a large public bath, which was very enjoyable. The breakfast buffet was also very satisfying. After breakfast, it was a bit d

The front desk staff were very polite and helpful, and the welcome drinks were delicious with plenty of options—fruit-infused water with lots of fresh fruit, coffee, matcha latte, and more. The Room was clean and very comfortable to stay in. I’ll be visiting Umeda again in a few

Not only is the interior concept exceptional, but the sophistication and professionalism of the staff also provide unparalleled service. The smart service of the hotel car provided at departure left a deep impression, making it one of the hotels I definitely want to visit again

They make efforts to ensure the food is easy for international guests to enjoy, with thoughtful attention to detail. The head chef even encouraged us to eat plenty and relax, making our stay enjoyable. I look forward to meeting the head chef and all the staff again during my ne

We had afternoon tea, evening service, and breakfast, and everything felt wonderfully seasonal—we were very satisfied. My wife even had sparkling wine with breakfast (laugh). It more than met our expectations, and we had an amazing, fulfilling staycation. We’re planning to come

The staff's service was kind and attentive. You can choose only the room wear and amenities you need, which was perfect. During the hot season, the large public bath, water server, and shampoo bar were refreshing. The Room was newly renovated, very clean, and comfortable to stay

When I had a chance to visit Osaka and checked the site again, I saw photos of a building I recognized—although it was listed under a different name—so I made a Reservation right away. The front desk service and the in-Room amenities, towels, and more were far better than before.

Breakfast offers a choice between a bento box and a sandwich, and you can eat at the venue or take it out to your Room or elsewhere, which is handy. The bacon-and-egg sandwich was filling and delicious. The female staff are always cheerful and efficient, so I can enjoy breakfas

We stayed for two nights in a Suite and a connecting Room. We were completely satisfied with the Room, service, and food. The location—inside KITTE Osaka—also meant we could enjoy dining outside the Hotel without ever going outdoors. For dinner on the first night, we had takoyaki