สถานีฟูจิโอกะ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

It had been since last autumn, but this is an Accommodation that soothes me no matter when I visit. Of course, the Room and the Onsen are wonderful, as are the meals—modern French with witty, thought-provoking menus each time, and a Japanese breakfast made with carefully selected ingredients—but even more than that, I’m always delighted by the staff’s quiet attentiveness everywhere, including turndown service during both dinner and breakfast. I go outside the rear entrance to smoke each time, and there was a small bench that hadn’t been there before. Near the exit were several mats you can use on the bench. I was moved by these little touches and found myself even more captivated by Kokon. I’m already looking forward to deciding when to visit next.

Both dinner and breakfast were very delicious, and the ayu served at dinner this time was especially outstanding. The bath in the Room was also spacious, allowing us to relax and soak comfortably. We were soothed by the greenery in the garden, and we were also happy to see wild deer. We would love to visit again.

I’ve stayed at many Accommodations, but I may have never felt this comfortable anywhere else. We decided to go to Hakone on short notice and made a Reservation. The food was beyond words—watching it disappear was genuinely sad (in the best way). When my father dropped his napkin and I went to pick it up, a staff member immediately came over and brought a fresh one. Even though our Reservation was last-minute, they also prepared an anniversary message plate for my parents. This is true hospitality! The open-air bath in the Room was pure luxury, and the water felt wonderful. This is an Accommodation I definitely want to return to. Thank you so much!

Now in my 40s and with my parents in their 70s, I stayed here for a special parent-and-child trip. Unfortunately, it rained, but in the end we had an extremely satisfying stay. The sense of history, the tasteful architecture and furnishings, the staff’s hospitality, the wonderful meals (we dined at Le Trianon for both dinner and breakfast), and the cleanliness of the large public bath—plus the stunning view from the open-air bath—were all outstanding. My parents were truly delighted as well. In particular, Le Trianon’s breakfast course was the best we have ever had on any trip! Each dish—from the egg dishes to the smoothies—was carefully explained to us, making it a memorable experience (I was especially impressed that they used eggs from my hometown). Recently I stayed at newer luxury hotels in Karuizawa and Atami in a similar price range to this Hotel, but this historic Hotel clearly stands apart in terms of service and atmosphere. I hope to return with my family someday. Thank you very much.

I didn’t expect the meals to be this delicious. Both dinner and breakfast were extremely satisfying. I relaxed in the Onsen and was able to sleep well through the night.

We stayed here to celebrate our anniversary, and everything was exceptional. Being able to soak in the wonderful Onsen at any time, surrounded by the soothing scent of hinoki cypress, was pure bliss. The meals were outstanding—especially breakfast. We were truly impressed by the carefully prepared dishes made with delicious dashi, and ended up eating far more rice than usual. Every staff member was kind and attentive with just the right sense of distance, allowing us to relax throughout our stay. We would love to return again. Thank you very much for a wonderful experience.

With more newly opened Hotels in Hakone, we have stayed at several, but after visiting Hiramatsu again for the first time in a while, we truly rediscovered how comfortable it is. My mother and I enjoyed a relaxing, unhurried stay, and we were very satisfied with both the quality and quantity of the meals. We will definitely return. Thank you again for everything.

Although it was a busy Obon period, we were able to relax both inside the property and in the baths. Our dog enjoyed exploring the Room and seemed to love cooling off on the balcony. Since meals were served in our Room, we could take our time without worrying about our dog’s behavior, which made us especially happy. Both dinner and breakfast were delicious. The open-air bath was spacious, and we went back more than once; we also enjoyed the happy hour beer. Everything was wonderful, and we would love to visit again.

Remembering how delicious the food was when I previously visited with my daughter, my spouse and I returned this time. We arrived by car a little before 3:00 p.m., but many staff members greeted us with warm smiles, which was very reassuring. All of the staff were wonderful, and both the Facility and our Room were clean and comfortable. Dining in the stillness, with only the sound of evening cicadas in the background, each dish was thoughtfully crafted and looked as beautiful as it tasted. We were also delighted by an extra chef’s special that wasn’t on the menu—it felt truly heartfelt. As a history enthusiast, I signed up for the “Mystery-Solving Adventure: Discover History and Stories.” I didn’t feel much of a historical element, but solving puzzles while enjoying our meal was more than enjoyable. Even though we stayed at a great value using IKYU Earn Points, we were also given prizes, which made us feel almost undeserving. This is an Accommodation I would definitely recommend to others. I’d love to visit again in another season. Thank you for such a wonderful time.

I stay here for climbing Mt. Fuji. This was my third time, and it’s very convenient for getting to Mt. Fuji. The station is within walking distance, and there are plenty of restaurants nearby, which is also convenient. There is a large public bath as well, and it’s very relaxing. The building feels a bit old, but I can spend my time here comfortably and peacefully. I’d like to stay here again when I climb Mt. Fuji next time.

First of all, the cleanliness of the Hotel’s Rooms and other Facilities was very, very good. I stayed for three nights and treated myself by taking an Obon holiday at this Hotel. It was an Obon holiday filled with gratitude for the food and all the staff. The Onsen was also wonderful, and I felt genuine care in every detail, including the free ice pops after bathing. Thank you for such a wonderful trip with my dog. I will come again, and I look forward to staying with you then as well.

I always stay here whenever I visit Gotemba.

This was my second stay. I came back because I had such a great experience last time. Just like before, the staff were very kind, the Room was clean, and above all it was quiet, so I could relax and take it easy. The teppanyaki was different from last time and very delicious as well. I would love to stay again.

We stayed in a 14-tatami room with the Beef Shabu-Shabu Plan. We drove there, and after check-in they kindly provided Shuttle Service to Togendai. Dinner featured beautifully marbled beef shabu-shabu, which got the whole family excited, and it was delicious. Although we couldn’t see Mt. Fuji even once due to afternoon thunderstorms on both days, we were very satisfied with the great hot spring bath and tasty meals.

Thank you for your kind support. Thank you very much for allowing us to stay at your Hotel on our anniversary the other day. We truly appreciate your thoughtful hospitality, which made our stay very comfortable. Thank you again, and we look forward to staying with you again in the future.

As I’m elderly and can’t eat much, I stayed on a room-only Plan without meals. I was very satisfied with the beautiful view of Mt. Fuji right in front of me. The older manager and the staff were also very kind, and I really appreciated their hospitality. The Hotel was clean, and I would like to visit again if I have the chance. Thank you very much for taking such good care of me.

I’ve stayed at other Dormy Inn Hotels several times on business trips, and everything—cleanliness, the Onsen, and the meals—has always been excellent. This time we visited for a family trip, and my wife and child were thrilled. It made our trip truly enjoyable, and we’d love to stay again!

The staff were very courteous. The Room was very clean. Despite the reasonable price, you can use the large public bath, and parking is free. Gotemba Premium Outlets are nearby, and access is excellent! The breakfast buffet had a wide variety of options and was very good!

Check-in via tablet was smooth, and the service was just right, making the stay very comfortable. We were worried the meals might not be enough, but for our age group it was just the right amount and we finished almost everything. The food was delicious. The Room with a semi-open-air bath felt a bit small, but it was well cleaned and we had a pleasant stay.

This was my second stay. When I called in advance to ask about setting up an oxygen concentrator, the staff responded very kindly and courteously, which made me feel at ease about my visit. On the day, they thoughtfully arranged a first-floor Room for me, and I truly appreciated their attention to detail. The Room itself was spacious, and I was able to relax comfortably throughout my stay. Thanks to their warm hospitality, it was a wonderful stay. I would definitely like to stay here again.