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I stayed in Hakone for the first time in a while. I was very satisfied with everything, including the sophisticated hotel service, room, meals, and the large public bath. During my stay, I was able to refresh without feeling any stress at all. The water in the large public bath w

It's an irresistible point for sauna enthusiasts. After bathing, we could relax in the relaxation space and fully enjoy a healing time. The room was spacious with a calm atmosphere, making it very comfortable. There was plenty of room even when spreading out luggage, allowing us

Even if you don't play golf, this Hotel will make you happy. Early in the morning, a deer and its fawn were playing on the green. The bath facilities, including water quality, sauna, showerhead, and amenities, are all highly satisfying. The powder room is always clean—thank

We enjoyed both dinner and breakfast in our Room, allowing us to spend a very relaxing time. The meals unique to Hakone were very delicious. The open-air bath was also very clean with a wonderful view. Since it was a private open-air bath, we could take our time and it became a v

The Room was clean, spacious, and comfortable. The meals were also delicious. However, you need to be careful not to take the wrong elevator as it might not lead to your Room.

The service provided by the room attendant during our stay was impeccable. The greetings when entering and leaving the room were perfect. I appreciated the thoughtfulness in the individually wrapped toilet paper. The view from the quiet room was beautiful, with lovely trees

After 20 years, the bath was still great, and although meals used to be served in the Room before, the food was excellent. The staff were all very pleasant. The garden remains as beautiful as it was 20 years ago. While I like the nostalgic feel of the building, it might benefit f

A wheelchair was prepared for us from the entrance, and we were able to move smoothly from the front desk to the living room and dining room, allowing us to relax as if we were in a private villa. Thanks to the consistently thoughtful staff in every situation, all of us were able

I end up writing the same thing every time, but Chef Morita’s heartfelt cuisine is truly delicious. The staff are wonderfully welcoming, and the Room felt even cleaner and more refreshed than before. Whenever they show me to my Room, they always check the bath water temperature

They also accommodated food allergies and preferences to the fullest extent possible. I saw other comments saying breakfast was disappointing, but for us both the quantity and quality were more than sufficient. We love vegetables, so we would have been happy with even more—but th

The presence of a kotatsu in the room was one of the factors that contributed to our relaxation. The Onsen open-air bath (women's bath) was also a cozy and calming space where one could relax. I would love to return here when I want to unwind again. Thank you for the wonderful ro

Although some parts of the hotel, like the corridors, felt a bit dated, the rooms and restaurant were very clean, and we thoroughly enjoyed the private open-air bath in our room. The meals were as wonderful as the reviews had suggested. Everything was delicious, but my wife part

Every year around this time, we take a refreshing trip to Hakone. Following last year, we stayed at Hanaougi again this year. The meals at Hanaougi are always impressive. The kaiseki cuisine made with seasonal ingredients is exceptionally delicious. The corn soup was rich and sw

The hospitality of the staff, room comfort, large public bath, meals, and the view of Mt. Fuji from the room window were all highly satisfying. I also enjoyed a stroll in the garden while feeding koi fish. Through this stay, I was able to fully enjoy Gotemba beyond just the o

We were extremely satisfied. Above all, the hospitality and service from the staff were outstanding and truly exceptional. Thank you for making our anniversary so special; it became a day we will cherish forever. We would love to visit again on another important occasion. T

The free-flow champagne service at the entrance was a delightful touch, making me feel special from the very start of my stay. The warm smiles and attentive service from all staff members added to an overall pleasant experience. A truly exceptional accommodation filled with h

Their warm hospitality truly reflects this Hotel’s high standards. I am grateful to have spent such an outstanding time in Hakone. Though brief, it left me feeling deeply refreshed both physically and mentally. I would love to return again in another season. Thank you very much