สถานีคัมมุริ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

The parking lot is less than a 1-minute walk from the Accommodation, but cars cannot be brought right up to the entrance, so the proprietress came to our car to pick up our luggage. Dinner was the Shige-no-Ie group dining Plan; the hot pot was served with their homemade broth instead of ponzu, and it was very delicious. The soba rice porridge served at breakfast was also very tasty. However, we chose a room with an open-air bath, but perhaps due to its age, one tile had come off and there were quite a few dirty bits of sealant and debris floating in the water, which was disappointing. There were several other spots that felt loose when touched, so I think they should be repaired before more tiles come off. My husband used it and said both the Onsen and the garden were wonderful, but my daughter and I couldn’t use it because it felt unclean, which was unfortunate. All of the staff were easy to talk to and spoke to my daughter every time they saw her; everyone was very friendly and it was great.

It was a wonderful Ryokan. I loved the Onsen water quality, and I was able to relax completely in the open-air bath on the rooftop. The meals were also very delicious. You could really feel the chef’s care in each carefully prepared dish; I hope the rice served will be of a standard that matches it. I couldn’t say it was at its best, so I think it could be improved further by adjusting how it’s kept warm, for example. It was an excellent Accommodation.

It rained heavily all day. Still, from the Room we watched the large courtyard pond, the rush of water running from the roof into the gutters, and droplets falling one by one from the pine needles. Since the bath in the Room also opens onto the courtyard, we were able to enjoy that atmosphere there as well.

We stayed here on a family trip. The Japanese meals were delicious, and even after eating a lot, we didn’t feel heavy. The white rice was especially excellent. The Room was quiet and very relaxing, and since we could use the private bath as much as we wanted depending on the time slot, it felt like a great deal to stay at such a wonderful Ryokan—we were very satisfied.

My companion loves the Onsen here, so this is our third stay. I think we’ll come again. Thank you.

I booked a Room with an open-air bath, and also visited the large public bath. Both were very clean, and the open-air bath in the public bath area was well protected with insect repellent measures and sunshade coverage. As this is a sulfur hot spring, we recommend the open-air bath for guests who are sensitive to the smell of sulfur. The in-room open-air bath didn’t feel fully exposed from outside; it was more like a semi-open-air bath. Still, I could feel the breeze and relax comfortably in the water. The Room was near the free footbath area, so even during events you could hear what was going on—truly a prime spot. Dinner featured local vegetables and meat and was delicious. The original cocktails were also very easy to drink, so be careful not to overdo it. The young proprietress greeted us at dinner, told us about Arukuma Ale at the shop, and greeted us again in the morning—always cheerful and welcoming. Five stars for such a wonderful young proprietress.

From the moment we arrived by car, the cheerful and friendly staff welcomed us in the parking lot and guided us, and the front desk team also assisted us with great care. Both dinner and breakfast were delicious, and the Onsen was amazing! The private bath is open to all guests from 23:30 to 6:30 the next morning, so we enjoyed a morning soak in a lovely stained-glass bath. The Room was very spacious, spotless, and wonderful. It was an excellent stay.

All the staff were incredibly friendly, and they even saw us off at the end, which made us feel wonderful. At breakfast, we enjoyed local Shinshu flavors such as mushrooms and ended up eating a lot.

It’s a quiet, old-fashioned Onsen town, but the Onsen is simply outstanding! The water quality is irresistible for Onsen lovers. The building is clean, and the service is courteous. There’s not much around due to the location, but it’s one of those Hotels you’ll want to visit again.

The Chikuma River view from the Room was beautiful. It was a Japanese-Western style Room, spacious and very relaxing. About a 2–3 minute walk from the Hotel, there is a convenience store and a footbath, which we enjoyed during an evening stroll. The bath temperature was not too hot and felt great. It was a bit disappointing that the open-air bath alternates between men and women by day. Since we stayed only one night, it was the women’s turn at night and the men’s turn in the morning. It seems the morning view was wonderful. All of the staff were very kind. Thank you.

The Ryokan was clean, and above all, the Onsen was amazing! The hot spring water is top-notch!

This price was more than sufficient for two adults. We stayed as a couple in our 50s. The Room was spacious and had air conditioning and a TV, the toilet had a washlet, and the sulfur Onsen was wonderful. We were also able to enjoy an Onsen tour at the sister properties. There is also a retro hot spring town nearby, and the atmosphere is fantastic. The woman at the front desk was also very kind. Thank you!

The Onsen temperature suited my skin perfectly and was wonderful. Both breakfast and dinner were just the right amount and quality, and I was very satisfied. I planned to have some milk after the bath, but it was so popular that it sold out, which surprised me. However, the Facility overall had a retro Showa-era feel, and I was disappointed that the toilet washlet wasn’t working. Still, overall I was very satisfied.

We stayed here for a family trip. The staff were very thoughtful, we enjoyed visiting the different hot springs, and the meals were so luxurious we couldn’t finish them all. We will definitely stay again.

This trip was with my parents and my son. Since one of my parents has difficulty walking, I chose this Accommodation hoping they could watch the Kamiyamada Fireworks Festival from the Room. We reserved the top-floor Room (5F Executive Floor Suite), convinced we would be able to see the fireworks. When we arrived, the front desk staff guided our car and prepared a wheelchair for my mother. Dinner was included; there was so much that we couldn’t finish it all, but everything was excellent and delicious. The baths were also wonderful, with great-quality water that everyone enjoyed—my son went in four times. As for the fireworks, they were absolutely perfect. We could see the launch site clearly, and it was truly beautiful. The only disappointment was that there were several steps inside the Room. I also thought handrails would have been helpful. Still, with such great food and a perfect fireworks view, I’m glad we stayed in this Room. Thank you to all the staff as well. I’d love to stay again.

I visited with my wife. It was our first time in Kinasa, and we enjoyed the slow pace of time, allowing us to relax without any worries. We are also grateful to the staff for their warm and friendly service throughout our stay. Thank you very much!

I visited again for the first time in a while, and once again I was reminded how much I love this Accommodation—the Onsen suits my skin perfectly. This time, I stayed in the long-admired Hounenmushi. Surrounded by nature, I was able to enjoy the Onsen quietly and at a leisurely pace.\nThe staff were also extremely courteous, which helped me relax even more. They kindly allowed me to tour the new building as well; it was wonderful, and I’m definitely considering staying there next time.\nIf Reservations could also be made through IKYU, that would make me very happy.

Convenience stores and supermarkets are a bit far away. The complimentary drinks included not only coffee but also non-alcoholic options and sake, which was great. The staff were also responsive and pleasant.

At night, we could see a beautiful moon and stars from the open-air bath, and in the morning we enjoyed views of the Northern Alps mountain range—overall, we were able to fully enjoy the Onsen. With plenty of greenery around, it’s a place I’d like to visit during a long holiday. As for the Facility and breakfast, they felt average—neither particularly good nor bad.

It was a truly wonderful Hotel. We are deeply grateful for the thoughtful care shown by the staff. Thank you for accommodating our difficult Shuttle Service request, for allowing us to enter the room even though we arrived early, and for serving both dinner and breakfast in a private room, which allowed us to enjoy a calm meal. As it was an inexpensive Plan, we feel very appreciative. We would love to visit again.