สถานีโองาวะ (จังหวัดไซตามะ) × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

We were satisfied with everything—the guest room, the private open-air bath, and the restaurant. The retro furnishings in the room were truly comforting, and we were impressed by the thoughtful care in the meals. We enjoyed a level of luxury that exceeded the price. This is a Hotel we would love to visit again. The Hotel staff were also wonderful. As I get older, I find peace in an Accommodation like this. I hadn’t had many chances to visit Chichibu before, but this was an excellent Hotel as a base for visiting Mitsumine Shrine, Chichibu Shrine, and Hodosan Shrine (the Chichibu Three Shrines pilgrimage), as well as sightseeing in Nagatoro. Thank you very much.

I stayed here with friends to make lasting memories. Thank you for assisting us with the parking in the heavy rain. The Onsen, the bed, and the breakfast buffet were all excellent. Thank you very much. The view from our Room on a slightly sunny morning was also wonderful.

The building is old and shows some signs of age in places, but it is well cleaned and did not feel unpleasant. Breakfast seemed to be cooked on the spot, and considering the price, it was satisfying and very tasty. On the other hand, the Room was a bit small, and I had to move the chair each time I walked through. Personally, I think single beds rather than a double bed would have made better use of the space and been more comfortable.

It was a truly wonderful Hotel. From the moment I stepped inside, I felt a sense of calm and dignified atmosphere. The cleanliness throughout the building, the color tones of the furniture and interiors, the beauty of the design, and the carefully arranged details all conveyed the Hotel’s overall elegance. What impressed me most was the warmth of the staff. Their demeanor and choice of words reflected outstanding hospitality, allowing me to relax and enjoy my stay with peace of mind. Breakfast was also excellent—not only for the food itself, but also because it could be enjoyed slowly in a serene setting. It felt like one of the great highlights of staying at this Hotel. This Hotel is not simply a place to stay; it is a place to step away from everyday life and spend quiet time in refined comfort. I would highly recommend this Hotel to anyone who wants to take their time enjoying their stay while appreciating its beautiful atmosphere and distinctive world that the staff so carefully preserve. I sincerely thank all staff members for providing such a wonderful space and service. I would love to visit again. However, some guests’ behavior was disappointing. At minimum, basic manners matter—no swimming in the large public bath; no shouting by adults or children; no arguing or yelling between parents; no running in the breakfast area. Even though it was only one night, there was a significant gap between guests who wanted to enjoy a quiet, high-quality environment and those without manners. With both groups mixed together, it is true that there were many moments when I could not fully enjoy what should have been such a dignified and lovely atmosphere. The food, cleanliness, ambiance, elegance, professionalism at reception, quality of furnishings, and housekeeping (except for parts related to air conditioning within the building) were all excellent and very satisfying. This is an issue on our side as guests. Please follow basic etiquette in shared spaces: do not run (especially in the breakfast area), do not shout, do not argue loudly even as parents—and keep your voices down. Unfortunately there were many guests who did not observe these basics. I especially wish people would refrain from swimming in the large public bath. There were also children splashing water around with wash buckets—yet some parents did not correct them; instead they swam together with their children while being loud. It felt chaotic. I also did not want to witness arguments between parents. I do not want to hear shouting or yelling. If only guest behavior improved—but aside from that point, this Hotel is outstanding!

After golfing near Higashimatsuyama, I made a Reservation to enjoy an area where I hadn’t stayed before. With an Onsen and breakfast included, it was a very satisfying stay. There was also a nearby restaurant serving Higashimatsuyama’s famous yakitori (actually pork). When the weather cools down, I’d like to stay here again and visit Shinrin Park. If there’s room for improvement, I felt it would be better if the refrigerator door and the cabinet door opened in the same direction, as they currently open opposite ways.

They kindly explained the check-in process. I thought I wouldn’t be able to use the large public bath because the women’s hours were early evening and late at night, but they gave me a bath additive as a gift, so I was able to enjoy a relaxing bath in the Room. The Room was full of beds, but since I was only sleeping there, it wasn’t an issue. The bed was very comfortable! The table was large enough for snacks and such. It was a very clean Room and I had a comfortable stay! I signed up for breakfast on the day of check-in. The curry and croissants were great! The white rice was delicious too! Based on Reviews, I was worried about how small the Room would be and about the large public bath, but I had no complaints at all!

I stay here whenever I visit Saitama. It’s very convenient right in front of the station, and the property is well cleaned throughout, so I’m satisfied. I also appreciate the senior discount. I’ll stay again.

Thank you so much for your help. We look forward to your continued support.

We stayed with six people, including infants. The Hotel features a spacious, open lobby, and the Room was also clean. Best of all, being able to enjoy the Onsen in the Room was amazing. The water felt silky and slightly slippery, leaving our skin soft and supple. All of the meals were delicious, especially the vegetables and curry. The staff were very kind to our young children, making it an easy and comfortable stay. We would love to visit again.

It was very quiet and I slept well. The Room was easy to use and comfortable. It was very cold outside, but the Room heating could be turned up comfortably—great!

I stayed here while visiting temples and shrines around Kumagaya and Fukaya, then heading to Nagatoro. The Room was clean, and the bath area was spacious—overall a very nice Hotel. Breakfast was also delicious. I would gladly stay here again.

We stayed here during our visit to Saitama Children's Zoo with our 2-year-old son. Although we checked in much later than planned, the staff provided a very accommodating response over the phone. Upon arrival, we were warmly welcomed at both the parking lot entrance and the hotel entrance, which was especially touching given the harsh cold weather. The onsen in the annex had its outdoor bath closed due to freezing conditions, but the indoor bath had excellent water quality. The washing area felt slightly chilly though. I took my son to enjoy the panoramic bath on the 12th floor of the hotel, where baby soap was thoughtfully provided—this was incredibly helpful! The room was clean and well-maintained; we had requested a Hollywood twin bed setup in advance, and they kindly accommodated this request as well. The hospitality truly stood out as exceptional! While I felt that breakfast could use some improvement, considering its cost-performance ratio and overall experience, it was a very pleasant stay. Thank you so much!

I stayed here while moving to prepare for university.\nThe male staff member at reception was extremely helpful.\nI had a very comfortable stay.

While looking for a Hotel near Kumagaya Station, I chose this one because it was the cheapest and had great Reviews. I expected a somewhat retro Hotel, but since I was mainly focused on price for just one night, I didn’t have any particular expectations. However, just as the Reviews said, the moment I entered the Hotel it smelled wonderful, and all of the staff (mostly older women) were truly kind and pleasant. Their thoughtful attention and friendly words came so naturally that I was genuinely impressed!! The Room was more spacious than I expected and very well cleaned, so the age of the building didn’t bother me at all. I’ve stayed at several Hotels in front of or near the station before, but if you’re staying with No Meals Included, this is by far my top recommendation! I probably won’t be going to Kumagaya again, but I wish I had stayed at this Hotel sooner. Every staff member I met in the Hotel left a great impression—such a wonderful place. Thank you very much!

This time, I stayed at Trail Inn Hanazono Inter for a business trip. It was very convenient with a home improvement store, supermarket, McDonald's, and Sukiya nearby. Despite being along the national highway, it was quiet and I had a pleasant one-night stay. I will use this accommodation again for my next business trip in this area. Thank you very much!

Close to the station, I was completely taken with its compact design. It's a Hotel I would like to use again.

Five middle-aged men stayed here together. The building itself has a historic feel, but the interior is well maintained and clean, so it didn’t feel particularly old. Both dinner and breakfast were satisfying in both quantity and quality, with a great balance for enjoying drinks as well. The white rice cooked over firewood at the end of the meal was especially delicious. We’d love to return next time with our family.

Perhaps we were lucky with the timing, but we received an upgrade. There is a large public bath and the Facility amenities are well equipped, so this price offers excellent value for money. The Room was also clean and comfortable. We didn’t have time and chose No Meals Included, but next time we’d like to book a Plan that includes meals.

We visited to see the moss phlox at Hitsujiyama Park. The Accommodation offered a free stargazing tour, and we had a wonderful time. Every staff member was truly hospitable. We would love to stay again. Thank you very much.

Thank you for your hospitality. I stayed for one night because I was drawn by the promise of “delicious food.” With meat, fish, and vegetables, it wasn’t flashy, but I was very satisfied with the simple flavors and generous portions! Since it was a Room with an open-air bath, I could soak anytime—I ended up going in four times. It was a shame the stars weren’t very visible. It would be amazing to watch the stars from a warm open-air bath on a cold winter day. I’d like to stay again.