สถานีชินนิฮงบาชิ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

I stayed here on the 1st and 3rd nights of a 3-night, 4-day trip. I’ve stayed many times, and it’s always very comfortable. This time I was traveling during a typhoon, but because the hotel is adjacent to Tokyo Station, I was able to enjoy various places without getting wet in the rain, which was a huge help. The Room is always clean, and the breakfast is delicious. The staff were very kind and treated my children warmly as well. I will definitely stay again.

This was my second stay. The location was very convenient, within walking distance of a major station. Check-in was courteous and smooth, and this time a new staff member and a senior staff member escorted me to my Room as part of their training. Both were very polite and provided pleasant service. Above all, I was impressed by how clean the Room and bathroom areas were. The bath, toilet, and sink were spotless—it's rare to find a Hotel kept this clean. At check-out, I also received deodorant wipes, which was a big help because it was extremely hot that day. I really appreciated the thoughtful gesture. The only minor issue was that the Wi-Fi signal was a bit weak and not very stable. Overall, I had a very comfortable stay. I would like to stay here again!

I was very happy to be able to sleep soundly at the Hotel. As expected, the Room was clean, and the amenities were excellent, so I was very satisfied. I was a bit concerned that the tables were close to other guests, but I really enjoyed the delicious breakfast. Thank you for your hospitality.

This was my first stay in four years, and I was completely satisfied with everything—the clean Facilities and the thoughtful care from the staff. I could also clearly see your environmental initiatives, and it really felt like you are making a genuine effort. Breakfast was carefully prepared item by item, and the health-conscious dishes were delicious as well. In the evening, since my birthday is next week, my friend ordered champagne via room service, and when the staff member delivering it heard that, they brought me chocolates too. I truly appreciated the kind gesture. I would love to stay again for another special occasion.

The Room was spotless and felt very comfortable. The large public bath is great—beautiful, and the cool body soap and shampoo felt wonderful on a hot, humid day. The showerhead is Mirable and the hair dryer is ReFa—amazing. Both were very pleasant to use. In the large public bath, there are cleansing oil, face wash, toner, and emulsion, so you can pack light. You can also borrow a hair iron. Breakfast was delicious!! I ended up getting seconds of rice. The pork miso soup? The miso soup was packed with ingredients and really tasty. I completely understand why it’s rated so highly. I also get why people say it’s a Hotel they don’t want to tell others about. The staff were kind, and the whole Hotel had a warm, welcoming atmosphere. I’ll definitely come again!!! It was so much fun.

Especially on the day of check-in, when I was having trouble with screen mirroring, Ms. K, a female staff member, came to my Room and gave me helpful advice.\nShe was truly kind and attentive.\nI would like to stay at this Hotel again on my next trip to Tokyo.

At this price, being so close to Otemachi is truly appreciated. The Room was quiet, the other guests were pleasant, and my stay was very comfortable. All of the staff were friendly and welcoming. Whenever I need to be in Otemachi and stay the night before, I would gladly stay here again.

I was pleasantly surprised to receive a gift of a hot towel and chocolates at check-in. Of course, the staff’s hospitality was also excellent. I had checked in advance that there was a gym and spa, but the gentle, convincing suggestion—“Your Accommodation Room is on the Mt. Fuji side, and the spa is on the Skytree side, so please feel free to use it”—led me to enjoy both. The Room décor was elegant and refined, and I was amazed they even provided binoculars (unfortunately, the weather was bad so I couldn’t use them). The amenities and drinks were more than sufficient, but when I learned there were several types of pillows available, I couldn’t resist requesting one. Not only are the facilities outstanding, but every single staff member—including those at the breakfast restaurant—provided attentive service; everything on the service side was flawless. Hats off to them. I’ve never had such a comfortable stay before; my companion and I kept saying “We don’t want to leave,” as we checked out.

Since it’s just one stop from Tokyo Station on the Sobu Rapid Line, I initially wondered if the access might be a bit inconvenient. However, after past experiences feeling overwhelmed by large groups of foreign tourists, I thought it might actually be quieter—and chose this hotel. It turned out to be absolutely the right choice. The Room was spacious enough for two people, and the large public bath was roomy and spotless. It was pleasantly uncrowded at just the right times, so we enjoyed it both at night and in the morning. At night, there was no noise from nearby rooms, and I was able to relax and sleep well. The standout feature was breakfast. These days it’s rare to see so many staff members on hand—everyone worked efficiently while greeting guests warmly. Both the side dishes and rice were delicious. A chef at the Japanese food station served corn takikomi rice and recommended their shaved ice as well, mentioning that even the syrups were homemade. I had matcha syrup with condensed milk, and my friend had Kaga roasted hojicha syrup with condensed milk. The ice was wonderfully fluffy, the syrups were rich in flavor, and the condensed milk had a clean sweetness—it was honestly the best shaved ice I’ve ever had. The front desk staff were also kind, efficient, and a pleasure to interact with. I’ll definitely stay here again when my friend visits Tokyo next time. Thank you very much.

I stayed here to celebrate my birthday in advance. There was a “Happy birthday” message in the refrigerator and macarons beautifully served in a glass. I was very happy.\nIt’s always such a comfortable space, so I stay here whenever I can.

It was an amazing two days. The greenery in the Room—and above all, the bath facilities—were wonderful. The open-air bath, the spacious sauna, and the soothing high-frequency music playing in the background helped me truly relax. I would love to stay again.

My friend who stayed with me highly praised your Hotel’s convenient location—just one stop from Tokyo Station—and was happy to say they would like to stay again in the future. They also said the bathtub was spacious and easy to use. The bathtub in my Room felt small, so I wondered if the size varies depending on the guest Room. The front desk staff member who assisted me at check-in did not explain the drink bar in detail, so I’m not completely sure about this, but I overheard a male front desk staff member explaining to another guest that it can be used multiple times. If it can be used more than once, that would be wonderful. One suggestion: when I entered my Room after check-in, only the sheer curtains had been closed, so the Room was very hot. As we move into a warmer season, it may be better to close the blackout curtains as well in some Rooms.

I stayed here while traveling around the Nihonbashi, Kyobashi, and Ginza areas. Since the Hotel is a short walk from Mitsukoshimae Station, it was quiet and relaxing enough that I didn’t notice any outside noise. The simple Room with just a bathroom and bed was easy to use. Thank you very much for handling the check-in and check-out procedures smoothly and courteously! I could really feel the kindness of the staff. Also, the built-in alarm clock was loud, which helped me avoid oversleeping in the morning (lol). I’d like to stay again.

Close to Ningyocho Station and within walking distance to Suitengu Shrine, the location was very convenient. Since it was just for accommodation, good subway access was all I needed. This time, I looked for a hotel near Tokyo Station as I participated in the Tokyo Marathon. The route from Suitengumae Station to Otemachi Station and then Tokyo Station was convenient, as well as from Ningyocho Station to Higashi-Ginza Station on foot and then Ginza Station to Tokyo Station. To reach the starting point at Shinjuku Station, I could take the Tokyo Metro from either Ginza or Tokyo Stations.

I stayed here before and chose it again because of the great location, the convenience of nearby shops and convenience stores, and the comfort of the hotel—and it was excellent again this time. I didn’t realize that I had mistakenly booked a smoking room, but at check-in the staff noticed and kindly switched me to a non-smoking room. I was truly impressed by their thoughtful attention to detail. The housekeeping staff I passed in the hallway and everyone in the lobby at check-out were also very pleasant, and I’m glad I chose this hotel again. Thank you very much.

This is my third stay, as I have returned for the great location and hospitality since my previous visit. The amenities are well stocked, from makeup remover to skincare, and the Hotel staff are very courteous, making it a place where you can stay with peace of mind. It is especially quiet at night, and close to COREDO and Mitsukoshi, with the Ginza Line subway nearby as well. Only smoking Rooms were available, but when I requested a non-smoking Room despite knowing it might be difficult, they kindly accommodated my request. The Room was comfortable and Wi-Fi worked well. I would like to stay again.

We stayed here so my daughter could attend an event, and because it was close to my eldest daughter’s home. Since we only needed the Room to sleep in, we didn’t expect much, but it was quiet and very comfortable. The heating didn’t work and it was cold, but since the two of us slept together, we managed. For breakfast, due to air conditioner installation work, it was provided in a bento box and we ate it in our Room, and it was delicious. We would like to stay again.

It was very good! As a couple who smokes, the best thing was that there was a smoking Room. I think it was the smoking Room floor, but the hallway from the elevator to the Room didn’t strongly smell of cigarettes (non-smokers might feel it does...), and even inside the Room there wasn’t an odor that bothered us as smokers. The front desk staff were pleasant, and both check-in and check-out were very smooth. At check-in, there was a recommended breakfast guide on the front desk machine, so we bought breakfast vouchers and used them the next morning. The service was good, and we were able to spend our morning time efficiently. Maybe because it was Sunday morning?! but we could choose between Japanese or Western style; I would have been happier if the Japanese set felt a bit more traditionally Japanese. When we visit Tokyo again, I would like to stay at this Hotel again.

This was my first time staying in a double-bed Room with my wife. We both sleep fairly still, but every time my wife moved, the mattress vibrations carried over to my side, which really bothered me and kept me from sleeping soundly. Still, it’s the reliable APA Hotel—if you’re staying alone, I think you’ll be very satisfied.

I stayed for a Multiple Night Stay. The station was close and convenient, and I was satisfied with the service and the bath. The meals were also great—the miso soup was different each day, which made me feel they were considerate of guests staying multiple nights.