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Being welcomed back with “Welcome home” always puts me at ease from the moment I arrive at the front desk. It was very crowded during the Silver Week holidays, but even so, the staff’s warm hospitality—such as wiping my rain-soaked suitcase with a spotless white towel—meant so much to me. The bath was just right, and as always, the meals were delicious and beautifully presented. Whether it was the food or the wine, I truly enjoyed a deeply satisfying time. I have an intense workload ahead through next year, but when I’m worn out again, I’d love to come back for some relaxation.

Dear Kamon Team, To celebrate our 33rd wedding anniversary, we stayed here for the first time, choosing your Accommodation based on Reviews around the Hakone area—and it turned into the best anniversary we could have hoped for. My wife and I are truly grateful. From check-in to check-out, we received impeccable hospitality in every way. Starting with the attendant whose wonderful smile looked after us, every member of staff was exactly as described in the Reviews—flawless in their manners and attentive to even the smallest details. The beautifully renewed design blending Japanese and Western styles was delightful, and everything throughout the Facility was thoroughly cleaned and well maintained, creating an exceptional sense of freshness and comfort. As lovers of traditional Ryokan stays, both my wife and I were completely satisfied. We were also impressed by the wide selection of stylish women’s yukata—and it felt almost too wonderful to receive a cute drawstring pouch filled with amenities as well. When we mentioned in advance that we were visiting for our anniversary, thoughtful touches awaited us at dinner: a framed red-and-white crane mizuhiki decoration, chopstick rests marked with celebratory characters, sekihan served in an adorable bowl with “good fortune” written on it—and even a commemorative gift of a ceramic tumbler set. The dinner course itself was outstanding: exquisite ingredients beautifully presented on elegant tableware, with staging that delighted all five senses. We could truly feel the aesthetic sense and craftsmanship of everyone in the kitchen team throughout. Of course, there was nothing to fault—the taste, portions, hot/cold balance, and perfectly timed serving and clearing were all impeccable. We have stayed at many luxury Ryokan and heritage Hotels every year for our anniversary, but there is no doubt that Kamon has become an unforgettable Accommodation for us. Even on our way home we couldn’t stop talking about your hospitality together. We would love to return again—thank you very much in advance when we do. We sincerely wish you continued prosperity going forward.

This is my favorite Hotel in Hakone Onsen. Every staff member is extremely kind and helpful. The dinner is enjoyable, as the appetizers vary each time we visit. After that, I get a body treatment; it’s always with the same therapist, which feels reassuring, and they are very skilled—I really like it. Highly recommended.

Thank you again for taking such good care of us. The meals are delicious, but above all, from the warm welcome to the send-off, every member of staff is truly wonderful, and no matter when we visit, we always feel at ease. We would love to come again during the autumn foliage season later this year—this is an essential place to stay for anyone traveling with a dog.

This was my third stay. Although it is your 6th anniversary, the entire property felt very clean, and the changing room in particular was spotless—shiny and very pleasant. The meals were also excellent. Last time I borrowed a magnifying mirror and a hair iron, and this time they had already been prepared for me. I was truly impressed by such attentive service. Next time, I would love to bring my daughter’s family and stay again.

Each meal came with a note from the head chef, and both breakfast and dinner were delicious and beautifully presented—a real feast for the eyes as well. The late-night ramen was also excellent. There was a drink bar too, which we enjoyed before and after meals. Many of the staff were young, but everyone was kind and seemed well trained. Since we stayed multiple nights, we declined housekeeping, but we would have liked the towels to be replaced without having to ask. We are repeat guests and would definitely like to visit again.

We usually travel as a couple a few times a year, mainly to Hakone, but this time we stayed one night at “Rinpo Kiryū” for our first family trip, including several celebrations. We have had the chance to visit many Accommodations, but we have never encountered one as wonderful as this—everything from start to finish was truly moving. We arrived about an hour before check-in time, yet we were warmly welcomed without hesitation. From the lovely commemorative photos for our celebration to the heartfelt message card with a photo, we were touched by the surprise hospitality and thoughtful care. We are genuinely grateful to have made so many unforgettable memories for our family trip. Thank you very much. Above all, what deserves special mention is the exceptional hospitality of the staff. From greeting us on arrival to seeing us off at the end, every moment was outstanding, and we were able to spend a truly relaxing time. Our assigned staff member was incredibly kind and always smiling; we enjoyed chatting with them, and our whole family was impressed by their attentive care down to the smallest details. The guidance around the property—like a paradise far removed from everyday life—was also thorough and considerate, and everyone we met greeted us with warm smiles that put us at ease. The Room was very spacious and kept beautifully clean. The bed was also ideal for us—comfortable without sinking in or feeling overly soft. (My wife is quite particular about beds and rarely says this at other Accommodations; I was surprised when she said she wanted to stay another night and didn’t want to go home yet.) During our stay, there was a private open-air Onsen bath exclusively for our Room with free-flowing water from 100% natural source spring water—no added water or heating—from the rare Dogashima Onsen source said to be “legendary,” so we could enjoy an Onsen soak anytime we liked. In addition, there is an indoor hinoki Onsen bath, a private sauna, and even a pool, which allowed our family to enjoy many different experiences together. Both dinner and breakfast were delicious; each dish was beautifully presented with great care and full of creative ideas from the chef. There were also many staff members on hand—the service felt perfect. In my experience so far, it’s rare to find an Accommodation where service is this attentive in every respect. More than anything else, being able to stay at “Rinpo Kiryū” became a wonderful experience for our family. Thank you again very much. We would love to visit again.

Thank you again for a wonderful stay. This was our first drive in our new car and also our first stay at Gora Kadan, but we were met with heavy rain. Even so, thanks to the warm welcome from all the staff, your help with loading and unloading our luggage, and your thoughtful care for my mother-in-law, all of our worries disappeared and we were able to enjoy a comfortable stay. We sincerely appreciate your attentive hospitality. We would love to stay again.

It was my first visit in a while, and once again I had a very comfortable stay. At meals, you kindly accommodated ingredients I need to avoid for health reasons by removing them or substituting alternatives. I’m sure it was extra trouble, but the food was truly delicious. I also really enjoyed chatting with the staff. As last time, the service left a lasting impression. I would love to visit again.

Choosing this Hotel for my first solo trip to Hakone was the right decision. There are relaxing spaces throughout the spacious grounds, and the all-inclusive plan is also very appealing. Getting around inside the Hotel involves stairs and covers a wide area—perfect for getting some exercise! I’ve made another Reservation, so I look forward to staying again.

We chose the Surprise Plan for a celebration, and the communication was very courteous. The Room and open-air bath were spacious, relaxing, and very clean. We were also happy to have plenty of free drinks. We chose the wagyu course, and everything was delicious. The staff were friendly, and we enjoyed chatting with them as well. Being able to adjust the open-air bath ourselves meant we could always soak at just the right temperature, which was a great feature. Breakfast was also excellent. We felt refreshed in both body and mind, the surprise was a success, and we’re truly glad we chose this place. We’d love to stay in one of the other Rooms too!

We made a last-minute reservation to celebrate a birthday. Due to worsening weather in Tokyo, we had to change our plans at the last minute, and while searching in Hakone we found this inn. Unlike many other places, there were many young yet highly capable staff members, and their service was truly pleasant. We couldn’t finish the celebratory fruit platter at dinner, and they kindly arranged for us to enjoy it in our room—we are very grateful. Thank you very much. The room was clean and quiet, and we would love to visit again!

Thank you very much for your kind hospitality. The pleasant service from the staff, the open-air bath in the large public bath, and the Onsen in our Room were all very satisfying. If we have another chance, my husband and I would love to try the French cuisine next time. However, we were disappointed that the toilet in our Room did not flush well. Thank you very much.

My monthly staycation is usually at a Hotel in my local Minato Mirai area, but this time I went a bit farther to Hotel Indigo Gora. I drove there alone, and the winding mountain roads in Hakone were a little tiring. I arrived before check-in and planned to relax at the footbath, but as soon as I parked in the outdoor lot in front of the Hotel, a staff member came right away and helped with my luggage. The welcome drink and Umaibo snack were a nice touch, and being able to check in comfortably while seated is one of those pleasures you expect from a Hotel of this class. When I entered my Room with the staff’s guidance, I couldn’t help saying, “Beautiful!” out loud. It’s a compact Hotel with around 100 rooms, but the Japanese-modern design—combining a raised tatami area with beds—was truly charming. I usually prefer modern Hotels, but this stay reminded me how calming and appealing Japanese-modern style can be. For dinner, I ordered à la carte at the on-site restaurant. The shrimp, scallops, and abalone in the bouillabaisse were surprisingly tender; the burrata was rich and paired perfectly with tomato and basil. The white wine went down easily. Since I don’t eat much, I also appreciated having à la carte options instead of only set courses. The bath in my Room was spacious, and I was able to fully enjoy the Onsen at leisure. The breakfast buffet also impressed me in both variety and quality—especially the green beans dressed with sesame sauce, which tasted far better than anything I could make at home. Even as someone who eats lightly (and can be picky), it was more than satisfying. The hospitality from everyone on staff was excellent, and the entire property was beautiful and comfortable. It was a wonderful Hotel that made me want to return again.

Everyone on the staff, including the front desk team and the attendants, was kind and welcoming. My husband especially remembers being spoken to in the lobby. There were so many things we liked. The Onsen had excellent non-slip measures in place, so we could enjoy the baths safely. For karaoke, our name was posted, so we didn’t have to worry about other guests peeking in. It was also convenient that all the Facilities we wanted to use were grouped together on the second floor, making it easy to get around. There’s too much to list here, but we would love to visit again.

My wife and I stayed in a Room with an open-air bath fed directly from the hot spring source. The bath size and water volume were just right for two, so we enjoyed it before dinner, after dinner, and again before breakfast. Both dinner and breakfast were served in a private dining room with plenty of space. For dinner we chose the Gourmet Kaiseki Plan, so the portions were a bit too much for us (we’re not that young anymore) and we couldn’t finish everything, but we were very satisfied with the quality—especially the shabu-shabu, which was delicious. The proprietress showed us to our Room and also served our meals; she was refined and courteous, which I personally liked very much. Perhaps because there was heavy rain that day, there were already two other parties arriving at check-in time, so it may have been unavoidable due to staffing levels, but the only disappointment was having to wait in another room for over 10 minutes before completing check-in procedures.

There were many types of open-air baths and the views were wonderful, and I was also able to use the baths at Hotel Okada, which made my stay very satisfying. The amenities were well stocked, and it truly felt like everything was taken care of. There were also plenty of entertainment areas such as a manga corner and a game corner, and I felt that no matter how much time I had, it wouldn’t be enough. The meals were also very elaborate, with both presentation and taste being excellent. Shishito peppers were used in the seasonal green vegetable tempura, and they were quite spicy so I struggled to finish them on their own, but everything else was delicious. I stayed in a Japanese-Western style Room on the 3rd floor. The view from the window felt open and expansive, with mountain ranges and the townscape below.

I really love it here. The bath, the buffet meals, the service, and the Room are all excellent. That’s why I come back every year.

Although I’d known the name, this was my first stay. During a break in the rainy weather, I walked from Tonosawa Station, and it felt like a little hidden retreat. In hindsight, it was probably the right choice compared with taking the bus from Yumoto along the crowded road. From the moment I arrived, I received a very warm welcome, and the view from my room was wonderful—I could have spent all day doing nothing but looking out. There were fresh Japanese sweets on the desk as a complimentary treat; since many places offer only packaged snacks, this made me especially happy. There are quite a few stairs, but the property is a comfortable size, so I quickly got used to moving around and thoroughly enjoyed the baths. The atmospheric bath with stained glass, the open-air bath reached by walking outside for a short distance, and the bright private bath on the top floor—all had wonderfully smooth water. Most guests were international. (Not at all the inn’s fault, but I was surprised to see someone enter wearing swimwear and carrying a smartphone.) Meals were served in an impressive hall with a magnificent coffered ceiling full of character. The painted sliding doors were also beautiful—it was truly a rare experience. All of the staff seemed highly experienced; whenever I asked something they answered carefully, and I was moved by how proudly they worked. This is an outstanding inn filled with hospitality—somewhere I would love to return to regularly. My room had great views over the Hayakawa River; during prolonged rain it became quite loud, so if you’re sensitive to noise you may want earplugs. The building is full of highlights yet somehow warm and cozy as well—and maintaining it must be no easy task. It’s such a wonderful place that I sincerely hope will remain for many years to come.

The bath in the Room was great, and the private open-air bath was also wonderful. The meals were served as a course, so we were able to enjoy them while having a nice conversation. Although it can’t be helped that the elevator and other Facilities felt a bit old, everything was well cleaned overall, so we had a very comfortable stay. It was a very satisfying trip for us as a couple. Thank you very much.