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I have stayed here many times. Among the Onsen in Zao, the water quality is excellent, and Tsuruya’s baths suit me perfectly. There are also four types of private baths, so you can relax and enjoy them at your own pace. The food is incredibly delicious—every meat dish is generous in portion size and so tasty that you’ll want to eat it again right away. This time I had the Zao beef steak; it was very tender and wonderful with a variety of flavors such as lemon butter and wasabi. I will definitely visit again. A Multiple Night Stay is also recommended.

The Room was spacious and had a relaxing atmosphere. Most of all, the natural flowing Onsen was amazing and enjoyable. There were juices, coffee, and some snacks available, allowing us to relax in the lounge after multiple visits to the Onsen. We rested for a while before headi

We stayed in a Room with a private Onsen. We also used the large public bath, and since there are only a few Rooms, we were able to enjoy it privately. I couldn’t tell the difference between the two hot spring sources, but the water was soft and the temperature was just right. In any case, the garden is wonderful. Although Tendo Onsen is located in town, it’s in a calm setting where you can hear cicadas. And the food is outstanding—no typical “just to increase the number of dishes” meals; instead, you can enjoy local and seasonal ingredients prepared with care and served with refined flavors. They also have an excellent selection of Dewazakura sake. I stay at various Accommodations for work, and among those that fit our budget and lifestyle, this is one of the very best. We’d love to stay again.

To visit the "Hyappappo no Yu," I wore boots and a bench coat available in the lobby. While it felt like a bit of effort, soaking in the sulfur onsen while enjoying the view of snow-covered scenery in the open-air bath was absolutely amazing. On my way back to the hotel after wa

During the Obon holidays, my daughter and her husband came back home with our grandchild, and we stayed here. It’s a Hotel specialized for children, and our grandchild was absolutely delighted. With the all-inclusive plan, we fully enjoyed both alcoholic and soft drinks. The meals were buffet-style, which made my daughters very happy as well. We also enjoyed the late-night snacks. We stayed in Room “Casual 10,” and since there are only two Rooms on the 8th floor, it was very spacious and cute. Everyone loved it—our grandchild especially—and kept saying how wonderful it was! The baths were also great; we were able to use both a private bath and the large public bath. Everyone was extremely satisfied. Thank you very much.

From arrival to departure, the staff provided attentive and thoughtful service throughout. My plans before check-in took longer than expected and I arrived late for my spa appointment, but they kindly adjusted the schedule for me. The spa was wonderfully relaxing, and I was able to unwind. Dinner in the room was a delight for both the eyes and the palate, making full use of seasonal flavors and local ingredients. The bath I had been looking forward to met my expectations, and the open-air bath in the room felt refreshing; I also enjoyed it at a leisurely pace in the morning. They were truly supportive with everything, including arranging a taxi and advising on our next sightseeing plans. I would love to visit again when I have the chance.

The garden was magnificent. The bath was also an Onsen that warmed us to the core, and the meals were very delicious. We would definitely like to stay again. The cake included with the anniversary Plan was exceptionally good, and enjoying it with the complimentary coffee made for a truly happy time.

From check-in to check-out, everything felt wonderful. Even during Silver Week, the price for three people for one night was reasonable, and we were very satisfied. The Room and Facility are a bit old, but they were clean and there were no issues at all. The Onsen was my favorite sulfur spring! The small bath actually added to the atmosphere and was great. We also used the private open-air bath; the water was quite hot and warmed us up thoroughly. For dinner, I was surprised at how tender the beef in the hot pot was. The pork miso soup was also delicious (personally a highlight). All of the staff (front desk, housekeeping, restaurant—everyone) were kind and left a very positive impression. I definitely want to come again!

Second visit There is a welcome drink. The Room is clean. Dinner is delicious. The imoni stew in particular was excellent. This time we had the pork shabu-shabu, but it was not very good. I recommend the Genghis Khan or Yamagata beef Plan. The open-air bath is on the hot side. If you go to the baths at Lucent Takamiya first, you can enjoy it even more. On departure, the staff saw us off as well. We visited Zao three years in a row. We won’t be able to go next year, but we would like to stay again.

I enjoyed soaking in Zao Onsen’s strongly acidic, milky-white water with a distinct sulfur scent—this is what an Onsen should be like. Since it’s an old building, there are countless flaws if you start pointing them out, so I stayed while telling myself that’s just how it is. The staff work hard, but not at a level that truly impresses. The meals featured many local specialties and were good, but the rice—the most important part—was too firm at dinner and far too soft at breakfast. This Accommodation is recommended for those who love Onsen.

This was my first stay here, and I was able to relax very comfortably. Not only were the meals and the Onsen wonderful, but the staff were also very courteous and attentive.

All the meals were delicious, and the Onsen was wonderful. The Room and bath areas were kept very clean, so we had a very comfortable stay. The amenities were well provided and really helpful. There was bottled water in the Room refrigerator, and there was also a lounge where you can freely enjoy soft drinks; we had coffee after dinner as well. The Japanese garden in the courtyard was also beautiful. We could choose our favorite yukata, which made us feel even more excited. All the staff were kind and helpful. There were lots of cute cat-themed items in the lobby, hallways, and lounge, which was very soothing. We were able to relax at a leisurely pace. There was a roadside station and a supermarket nearby, so the location was convenient as well. It was such a lovely Accommodation that we would love to stay again. Thank you very much!

It was a truly wonderful Onsen. Not only was the water quality excellent, but with one indoor bath and two open-air baths, I never got tired of soaking no matter how many times I went in. There was also a free beer event, and I was very pleased with this unexpected service. Because a typhoon made landfall on the day of my stay, I couldn’t go out to eat in the Onsen town at night, which was disappointing—but thanks to this service, I was able to enjoy drinks in the lobby instead. The Room was thoroughly cleaned and the entire building was kept spotless, so I rated my overall satisfaction as 5. I would definitely like to stay again (next time for winter skiing...).

We arrived early and really enjoyed taking our time soaking in the group’s open-air baths—it was wonderful. The hotel’s indoor bath was also spacious and comfortable. Our room had a lovely atmosphere with a great view, and it felt very refreshing. One small downside was that the heat-insulating film on the glass seemed to have deteriorated, making it look slightly cloudy.

This was my third stay. I usually stay here during the bar season, but this time I wanted to relax with my daughter, so we chose a Room with an open-air bath and the Yamagata beef sukiyaki Plan. The entire property is clean and well maintained, and both the amenities and the shop are well stocked. The Room offers a panoramic view of downtown Kaminoyama, and best of all, the open-air bath was at the perfect temperature and left my skin feeling wonderfully smooth. Everything at dinner was delicious, and we were completely full. If I may make one request: it would be great if we could add the sukiyaki beef later so it stays tender. The pudding was truly amazing—I even bought some for myself privately. I love this Accommodation and will definitely return.

Because we moved our trip home forward at short notice, we ended up making a Reservation the day before. From welcome to farewell, everyone at the Accommodation greeted us with warm smiles throughout. The meals—both dinner and breakfast—were just the right portions for us as a couple in our 60s, and everything was delicious. We especially enjoyed the local cuisine, steak, local sake, and local wine—it was wonderful. The younger staff also chatted with us while explaining the dishes, and our Room was quiet and relaxing, making it a great memory. If I had to mention anything, it would be nice to have two Room keys, and I would have preferred a lighter down comforter. Thank you very much.

From check-in to departure, we received warm, unpretentious hospitality. The meals were especially wonderful, and we were able to fully enjoy the seasonal flavors. The staff were friendly and cheerful in a natural way, making the stay enjoyable with their explanations of the dishes and leaving us feeling truly welcomed.

The large public bath is available from 5:30 a.m. to midnight, so I was able to enjoy the Onsen many times at different hours. Both dinner and breakfast were nourishing and truly delicious. Ryokan meals can sometimes be heavily seasoned, but here nothing was surprisingly salty, and I enjoyed everything. In the guest lounge, there were treats like dadacha-mame ice cream and Onsen manju, plus DIY Onsen eggs—these little services were a lot of fun. I also appreciated that soft drinks were unlimited. The garden is lovely, and there are also amenities like spa treatments, table tennis, and a large shogi board, so there’s plenty to enjoy inside as well. I had a luxurious time soaking in the Onsen, enjoying great food, and relaxing at the Accommodation. I would definitely love to visit again.

We were very satisfied with both the Facility and the meals. In particular, we were truly impressed by the wonderful thoughtfulness of all the staff—those at the front desk, those who served our meals, those who saw us off at the entrance, and those who kept the property clean. Thanks to you, it was a wonderful trip and we are very grateful. Thank you very much.

This was my first time visiting Zao Onsen. After considering several Onsen Accommodations, I chose a smaller Accommodation where I could truly relax. As I headed from Kaminoyama toward Zao, the temperature dropped, and after riding my motorcycle in the intense heat, the cool breeze felt wonderful. The Accommodation is an older building, but it was filled with many charming decorations that made me feel warm inside. The indoor Onsen was artificial, but it was pleasant and available 24 hours a day. Outside, in a separate building, there was a free-flowing hot spring bath fed directly from the source; it was strongly acidic and at a comfortable temperature, making it very enjoyable. Dinner dishes were all carefully prepared and included many local specialties from Yamagata Prefecture. It was great that each dish came with an explanation when served. The steamed dish in particular was outstanding. Breakfast also offered a wide variety of items, and I was very satisfied. All of the staff were kind and greeted us properly—I could really feel their hospitality. This is an Accommodation I would like to visit again.