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The Room and breakfast were excellent! We will definitely stay again. It was also very convenient that the airport bus stops right in front of the property.

We were very satisfied with both the Facility and the meals. In particular, we were truly impressed by the wonderful thoughtfulness of all the staff—those at the front desk, those who served our meals, those who saw us off at the entrance, and those who kept the property clean. Thanks to you, it was a wonderful trip and we are very grateful. Thank you very much.

The breakfast was delicious, and we were very satisfied. We had no complaints about the Facility or anything else. If we have the opportunity, we would like to stay again.

Second visit There is a welcome drink. The Room is clean. Dinner is delicious. The imoni stew in particular was excellent. This time we had the pork shabu-shabu, but it was not very good. I recommend the Genghis Khan or Yamagata beef Plan. The open-air bath is on the hot side. If you go to the baths at Lucent Takamiya first, you can enjoy it even more. On departure, the staff saw us off as well. We visited Zao three years in a row. We won’t be able to go next year, but we would like to stay again.

Although the building is old, it is very well cleaned and the hospitality is excellent, so I think this is an Accommodation you can be truly satisfied with. It was also fun and nostalgic to be able to contact the front desk using a telephone you don’t see these days—perhaps making good use of the property’s vintage charm. One small thing: the yukata brought to me because the size didn’t fit had a slight odor that concerned me a bit. That said, I may simply be overly sensitive. In any case, the service is outstanding, and every staff member provided wonderful hospitality. I was deeply impressed by their thoughtful attention to detail. By chance there was a festival that day and we were able to watch fireworks; they even told us the best viewing spot, which made it a great memory. Thank you very much. As for the meals, the rice was cooked perfectly and delicious. The side dishes were excellent as well, but especially how good the rice was stood out. One suggestion: if the green onions in the breakfast miso soup could be lightly cooked in advance, then warming it at the table would make it even tastier—I felt they sometimes didn’t cook through enough with table heating alone. Still, overall everything was extremely delicious. This is an Accommodation I will definitely want to stay at again when I visit Kaminoyama Onsen.

When sightseeing in Yamagata, we stay at Symphony. Once again, the food was outstanding. The dishes are very thoughtfully crafted—the way the ingredients are brought out and seasoned is impressive. The combinations of items in the dinner course were also excellent. Each time, we can enjoy different dishes, and it feels like they are always evolving. We were also happy to have a wide variety of vegetables at breakfast.