สถานียามากาตะ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

During the Obon holidays, my daughter and her husband came back home with our grandchild, and we stayed here. It’s a Hotel specialized for children, and our grandchild was absolutely delighted. With the all-inclusive plan, we fully enjoyed both alcoholic and soft drinks. The meals were buffet-style, which made my daughters very happy as well. We also enjoyed the late-night snacks. We stayed in Room “Casual 10,” and since there are only two Rooms on the 8th floor, it was very spacious and cute. Everyone loved it—our grandchild especially—and kept saying how wonderful it was! The baths were also great; we were able to use both a private bath and the large public bath. Everyone was extremely satisfied. Thank you very much.

We arrived early and really enjoyed taking our time soaking in the group’s open-air baths—it was wonderful. The hotel’s indoor bath was also spacious and comfortable. Our room had a lovely atmosphere with a great view, and it felt very refreshing. One small downside was that the heat-insulating film on the glass seemed to have deteriorated, making it look slightly cloudy.

The meals were beautifully presented, and everything tasted truly delicious. They were a delight to look at as well, and you could feel the care put into each dish. The Room was also thoroughly cleaned, and we were able to spend our time comfortably. The staff kindly answered our questions, which helped us learn about the origins of Kaminoyama Onsen and plan our sightseeing. My spouse loved it too and said we would like to stay again for the meals. We had a relaxing, comfortable stay and it was a wonderful time.

All the meals were delicious, and the Onsen was wonderful. The Room and bath areas were kept very clean, so we had a very comfortable stay. The amenities were well provided and really helpful. There was bottled water in the Room refrigerator, and there was also a lounge where you can freely enjoy soft drinks; we had coffee after dinner as well. The Japanese garden in the courtyard was also beautiful. We could choose our favorite yukata, which made us feel even more excited. All the staff were kind and helpful. There were lots of cute cat-themed items in the lobby, hallways, and lounge, which was very soothing. We were able to relax at a leisurely pace. There was a roadside station and a supermarket nearby, so the location was convenient as well. It was such a lovely Accommodation that we would love to stay again. Thank you very much!

We were disappointed that the weather was bad and we couldn’t visit Zao Okama, but we were very satisfied with the Hotel. We were able to relax both in the Room and in the Onsen, and the meals were excellent. What my wife and I liked best was the breakfast—it was the best we’ve had anywhere we’ve stayed so far. This is an Accommodation we would like to stay at again.

This was our second stay. Last time, the hotel was spotless with thorough cleaning and the service was excellent, so we already felt it was a rare gem. This time, they upgraded our room, and we were able to enjoy a spacious, newer room. The food was delicious, the staff member who assisted us during meals was very pleasant, and of course the front desk staff were also wonderful—once again confirming what a welcoming hotel this is. We stay in many different places, but in reality there aren’t many hotels where you can feel this comfortable. I’m impressed by everything. It may be that everyone works in an enjoyable environment and that putting hospitality first is part of the hotel’s culture—but I truly felt that maintaining that consistently across all staff is not easy to achieve. We made more great memories here, and I sincerely hope to stay again. Thank you very much.

We were very satisfied with both the Facility and the meals. In particular, we were truly impressed by the wonderful thoughtfulness of all the staff—those at the front desk, those who served our meals, those who saw us off at the entrance, and those who kept the property clean. Thanks to you, it was a wonderful trip and we are very grateful. Thank you very much.

We stayed in a Room with a private Onsen. We also used the large public bath, and since there are only a few Rooms, we were able to enjoy it privately. I couldn’t tell the difference between the two hot spring sources, but the water was soft and the temperature was just right. In any case, the garden is wonderful. Although Tendo Onsen is located in town, it’s in a calm setting where you can hear cicadas. And the food is outstanding—no typical “just to increase the number of dishes” meals; instead, you can enjoy local and seasonal ingredients prepared with care and served with refined flavors. They also have an excellent selection of Dewazakura sake. I stay at various Accommodations for work, and among those that fit our budget and lifestyle, this is one of the very best. We’d love to stay again.

A tranquil setting where you can almost hear the “sounds of the forest.” I felt this inn is thoughtfully designed so guests can fully enjoy an extraordinary escape. The staff were warm throughout, and I had a very comfortable stay. The squirrel-themed, story-style dining menu was a fun and creative touch. As a personal suggestion, I’d also love to try a menu presented as an introduction to Yamagata’s local products and history (from an out-of-prefecture guest).

This was my first time visiting Zao Onsen. After considering several Onsen Accommodations, I chose a smaller Accommodation where I could truly relax. As I headed from Kaminoyama toward Zao, the temperature dropped, and after riding my motorcycle in the intense heat, the cool breeze felt wonderful. The Accommodation is an older building, but it was filled with many charming decorations that made me feel warm inside. The indoor Onsen was artificial, but it was pleasant and available 24 hours a day. Outside, in a separate building, there was a free-flowing hot spring bath fed directly from the source; it was strongly acidic and at a comfortable temperature, making it very enjoyable. Dinner dishes were all carefully prepared and included many local specialties from Yamagata Prefecture. It was great that each dish came with an explanation when served. The steamed dish in particular was outstanding. Breakfast also offered a wide variety of items, and I was very satisfied. All of the staff were kind and greeted us properly—I could really feel their hospitality. This is an Accommodation I would like to visit again.

I was very satisfied with the newly renovated room. The fresh scent of new tatami was especially pleasant. The meal also came with a careful explanation and was very satisfying—especially the sukiyaki beef, which was more generous than I expected. The free drinks were a pleasant surprise as well. Breakfast was delicious, too. Of course the hot springs were great, and the large public bath was spacious and relaxing—completely satisfying. I enjoyed three baths in total: before dinner, after dinner, and in the morning—it couldn’t have been better. I would definitely like to stay again if I have the chance.

From arrival to departure, the staff provided attentive and thoughtful service throughout. My plans before check-in took longer than expected and I arrived late for my spa appointment, but they kindly adjusted the schedule for me. The spa was wonderfully relaxing, and I was able to unwind. Dinner in the room was a delight for both the eyes and the palate, making full use of seasonal flavors and local ingredients. The bath I had been looking forward to met my expectations, and the open-air bath in the room felt refreshing; I also enjoyed it at a leisurely pace in the morning. They were truly supportive with everything, including arranging a taxi and advising on our next sightseeing plans. I would love to visit again when I have the chance.

Choosing Richmond was the right decision. There’s a 24-hour supermarket next door, plenty of parking, and the event venue is also nearby—overall, we were very satisfied!

Whenever I return to Tendo, my wife and I stay here. The Facility feels a bit dated, but the staff’s hospitality—from their greetings to their thoughtful care—has never changed. The meals are delicious, and even amid rising prices, you can feel the commitment to maintaining your service. For me, “Comfort Hotel Tendo” is truly indispensable. Please keep up the great work, everyone.

I arrived after work, so unfortunately I was on a no-dinner plan. But there was an okonomiyaki restaurant just a 1–2 minute walk away, so it worked out! At check-in, there were quite a lot of people in the lobby, but the baths weren’t crowded at night or in the morning, and I was able to relax and enjoy the hot spring. The exterior and lobby feel like a traditional hot spring inn, while the rooms are more like a business hotel. Breakfast was served in a very large room, with tables prepared by group and spaced apart from neighboring seats, so even solo travelers could eat comfortably. Rice, miso soup, and drinks were buffet-style. The menu was made up of standard breakfast items, but I was satisfied. The only disappointing thing was that there were two rice cookers side by side and both showed “1 hour.” I would have liked freshly cooked rice—ideally they could have been offered at staggered times. Still, I felt everything necessary from a guest’s perspective had been prepared at a minimum level, which was impressive. All of the staff were pleasant as well! When I stayed here over 30 years ago it felt like an old hot spring inn, but it has become very clean and updated. Thank you for taking care of me.

It was a truly wonderful Onsen. Not only was the water quality excellent, but with one indoor bath and two open-air baths, I never got tired of soaking no matter how many times I went in. There was also a free beer event, and I was very pleased with this unexpected service. Because a typhoon made landfall on the day of my stay, I couldn’t go out to eat in the Onsen town at night, which was disappointing—but thanks to this service, I was able to enjoy drinks in the lobby instead. The Room was thoroughly cleaned and the entire building was kept spotless, so I rated my overall satisfaction as 5. I would definitely like to stay again (next time for winter skiing...).

I have stayed here many times. Among the Onsen in Zao, the water quality is excellent, and Tsuruya’s baths suit me perfectly. There are also four types of private baths, so you can relax and enjoy them at your own pace. The food is incredibly delicious—every meat dish is generous in portion size and so tasty that you’ll want to eat it again right away. This time I had the Zao beef steak; it was very tender and wonderful with a variety of flavors such as lemon butter and wasabi. I will definitely visit again. A Multiple Night Stay is also recommended.

I booked a Deluxe Twin. The room was on the top-floor Executive Floor and was very spacious. The mattress was on the firmer side, so I was able to rest well. The meals were delicious, with just the right amount and quality—I was very satisfied. The sashimi was especially excellent. I will stay here again next year.

The garden was magnificent. The bath was also an Onsen that warmed us to the core, and the meals were very delicious. We would definitely like to stay again. The cake included with the anniversary Plan was exceptionally good, and enjoying it with the complimentary coffee made for a truly happy time.

The large public bath is available from 5:30 a.m. to midnight, so I was able to enjoy the Onsen many times at different hours. Both dinner and breakfast were nourishing and truly delicious. Ryokan meals can sometimes be heavily seasoned, but here nothing was surprisingly salty, and I enjoyed everything. In the guest lounge, there were treats like dadacha-mame ice cream and Onsen manju, plus DIY Onsen eggs—these little services were a lot of fun. I also appreciated that soft drinks were unlimited. The garden is lovely, and there are also amenities like spa treatments, table tennis, and a large shogi board, so there’s plenty to enjoy inside as well. I had a luxurious time soaking in the Onsen, enjoying great food, and relaxing at the Accommodation. I would definitely love to visit again.