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I was immediately captivated by the rural scenery from the Room. We stayed in a Room with an open-air bath, and we also used the private open-air bath. Every area was spotlessly cleaned, making it very pleasant. The in-Room amenities were thoughtfully prepared, and there was nothing missing—I felt you could arrive empty-handed and still enjoy a comfortable stay. I was especially impressed to find single-use packets of laundry detergent among the amenities; it really showed how considerate this Hotel is.

Although we arrived in rainy weather, we were warmly welcomed by many staff members, making for a wonderful start that almost felt more than we deserved. The building, designated as a Tangible Cultural Property, has a rich sense of history, yet it is meticulously maintained throughout, allowing us to relax in complete comfort. In addition to the pleasantly warm and soothing Onsen, the cuisine was truly outstanding. On departure, they even took a complimentary commemorative photo and later sent it to our home—such a thoughtful gesture that made this an unforgettable memory. Everything was exceptional, including the hospitality, and this is an Accommodation we would love to stay at again. Thank you very much.

I had wanted, at least once, to step into “Salon Yamasato,” the private lobby lounge of Koshinosato—I've felt that way for the past 10 years. As we reached our 60th birthdays as a couple, we decided to make a Reservation and treat ourselves at this milestone. We truly loved the cuisine, amenities, and atmosphere. I was deeply impressed by the high-quality meals—it was an Accommodation with impeccable hospitality in every way. Also, the macarons and gelato at Kaho’s salon were absolutely top-class delicious—I couldn’t stop eating them. The flavor stayed with me, and I kept wondering what brand they were. It made me strongly want to come back again. Thank you very much. The concierge staff were also incredibly kind—simply wonderful.

It was a truly wonderful Accommodation. Fresh flowers were beautifully arranged throughout the building, everything was spotless, and the lounge offerings—drinks and sweets—were excellent. The breakfast mochi was also outstanding! It was a lovely Accommodation that left our whole family very satisfied. Thank you for the wonderful memories.

The bath and in-room dining were both excellent. This is an Accommodation we would definitely like to visit again.

I stayed here again this time. The Room is always exceptionally clean, which I really appreciate. I accidentally forgot my facial cleanser, but it was available from the lobby amenities, which was very helpful. I was also happy to find a summer limited-time bath additive. I booked an early check-out Plan, and it was very convenient since it’s just a short walk to the Shinkansen ticket gates. I expect I’ll be traveling to Niigata for a while, so I’d definitely like to stay here again.

Although the sky was unfortunately overcast, it was the perfect season to comfortably soak in the lukewarm natural spring water, and it felt wonderful! The meals are delicious and full of healthy options, and combined with the Onsen benefits, I feel better every time I stay. Perhaps because I kept coming back, my frozen shoulder has completely healed! The summer à la carte fried rock oysters were especially delicious—I’d love to have them again next year! This was my first Saturday stay, and I enjoyed listening to a jazz piano performance. It matched beautifully with the mysterious flicker of the bamboo lights in the garden and was incredibly soothing. There were familiar tunes and summer songs, and in the second half they even took requests, so there was a great variety of music and it was truly enjoyable. Ending with “Cradle Song” was also a stylish touch. I’m looking forward to visiting again in autumn.

I traveled with my mother in her 80s. The staff, the meals, and the baths—everything exceeded our expectations. My mother was very happy too. We had a Multiple Night Stay, and they made sure the meals didn’t repeat, and everything was delicious. If I had one request, since it was a hot summer, I would have appreciated a refrigerator with a freezer compartment to freeze ice packs (it was refrigerator-only).

Whenever I need to stay overnight in Niigata City, I choose this Accommodation. The staff are very kind and pleasant, and the Room is clean, so I’m always very satisfied. I was happy that breakfast included peaches this time. I also enjoyed the usual waffles—they were delicious.

This Accommodation was in a wonderful location—close to both the mountains and the river, and just a few minutes’ walk from the station. Most memorable of all was the emerald-green Onsen with its soothing sulfur scent. It felt so good that we ended up soaking five or six times during our one-night stay, and as Onsen lovers we were completely satisfied. The two-tier layout—with a hotter bath and a lukewarm bath—was also very convenient, letting us enjoy alternating temperatures. We also appreciated that both dinner and breakfast were not overly large, but just the right amount. There were many local specialties, and we especially enjoyed the pudding made with freshly laid eggs from a nearby poultry farm, as well as the Onsen eggs. The next day we even visited the poultry farm you recommended and bought some eggs to take home! Above all, everyone at the front desk and in the restaurant was incredibly kind. They spoke to us warmly and helped us with all sorts of questions about sightseeing spots. Thanks to you, my child and I had a truly wonderful trip together. We are sincerely grateful. It was an unforgettable Accommodation—one that makes us want to return next time with my father and my daughter as well. Thank you very much.

This was my first stay, and I was very satisfied. The breakfast buffet in particular had a wide variety of options and was excellent. One thing I noticed was that the water in the large public bath felt quite hot, and it stung a little when I first put my feet in. However, it warmed me up well, so overall it was good. I would like to stay again if I have the opportunity.

This was my second stay this year. It’s conveniently located near the station, with many restaurants nearby. The building looks a bit old from the outside, but it seems to have been renovated, and everything is very clean throughout. The breakfast venue staff were very kind and attentive. Breakfast featured many local dishes made with regional ingredients; everything was delicious, and I ate a lot. I was so full that I couldn’t try every item, but I’d like to recommend it to my family and friends. This time the Accommodation was quite affordable, and during this period we also received an additional discount through the Go To Travel campaign. Thank you for letting us stay at this price. I’d like to stay again.

Of the five Accommodations I stayed at on this trip, this one was the cheapest yet the best. The bed was large and very comfortable, and the Room had a calm atmosphere. Breakfast was included as a complimentary service, and everything—from chikuzen-ni to miso soup—was hearty and delicious. In any case, they had everything you could need, and I could really feel the owner’s hospitality. Thank you very much.

As bottled milk becomes harder to find, you can enjoy delicious Tsukada Milk here. I always look forward to it. Please promote it more to support local dairy farming.

The building is a bit old, but the service, meals, and Onsen were all excellent. The staff’s warm hospitality made our stay truly wonderful. Thank you very much.

I stayed here for a trip. It was in a very convenient location close to Niigata Station. I was worried because there is no affiliated parking, but there were plenty of parking lots around the Hotel, so it was not a problem at all. The Hotel is old, but it was clean and comfortable. Breakfast was just as the Reviews said: there were many options, and every dish was very delicious. There were two kinds of miso soup, and the clam miso soup was excellent. If I have the chance, I would like to stay at this Hotel again.

This time, we stayed in the “GENJI Kaori” Room with a private bath. When entering the Room, unlike the other Rooms, there was a gate and an entry system using password authentication, which made it feel special and was excellent. We were more satisfied than ever with the Room, the bath, and services such as amenities, and we were able to relax very comfortably. However, we felt a bit disappointed with dinner. Dinner was buffet-style, but it would be even better if seating could be separated by Room type for guests staying at the Accommodation, or if there were a service to deliver dishes to the Room upon request. These days many Accommodations offer buffet-style dining, but in many cases—perhaps due to how the food is arranged—it gets crowded and hard to serve yourself, and it can be noisy and difficult to enjoy a calm meal. Because the Room, bath, and services were so good, we hope dinner will be improved going forward. Considering that point, we had no choice but to deduct points this time. Other than that, we had a very pleasant stay. Thank you very much.

The proprietress and all the staff were very pleasant, and it was a comfortable Accommodation.\nThe view from our riverside Room was wonderful, the meals were delicious, and the baths were very relaxing.\nAlthough there are some older parts of the building, cleaning and maintenance are thorough.\nThere was an extension cord in the Room, which I could pull over to the futon and it was helpful for charging devices.\nI really appreciated those thoughtful touches.\nIt was also great that we could use the baths until checkout at 10:00; many places close around 9:00.\nIf I had to say one thing, it would be perfect if you could see the river from the open-air bath—but then it would probably be visible from across the river too (laugh).\nI’d love to come back again when I have the chance for a relaxing stay.

Both the space and the hospitality were very comfortable. At the end of dinner, rice and eel were served, but the eel was tough and the seasoning wasn’t to my taste. The rice was very delicious. As a Diamond member gift, I received rice. I plan to cook it in a clay pot. The bath is on the small side, but it was very clean with a faint sulfur scent—truly the best Onsen I’ve ever experienced. I was worried because I had facial allergies, but instead the itching went away and the redness subsided. Once again, I was impressed by the power of nature. Thank you very much for taking such good care of us.

The service was attentive, and it was a great Hotel. Above all, the breakfast was excellent. One issue: the Room hair dryer was a small model, and it became very hot quickly when used, which felt unsafe. The inside of the hair dryer was also full of dust, so that was the only disappointing point.