สถานีคมบุ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

This was my first stay here, and it exceeded my expectations—it was a wonderful Hotel and I was truly satisfied with my stay. First of all… The Room was very clean and comfortable, so I could relax and take my time. Since spending time at the Hotel is one of the pleasures of traveling, I was happy to be able to enjoy such a comfortable Room. Both dinner and breakfast were delicious, with a wide variety of dishes—more than satisfying. I also enjoyed ingredients unique to Hokkaido, making mealtime another highlight of the trip. Above all, what left the strongest impression was the excellent service from the staff. Everyone greeted me with a smile and provided kind, attentive, warm hospitality, which made my stay very pleasant. The Room, the meals, and the staff were all truly wonderful—this is a Hotel that made me sincerely feel glad I chose it. One of my goals for this trip was simply to stay in Niseko, and including the time spent at the Hotel, it became a great memory. If I have another chance to visit Niseko, I would definitely like to stay here again. Thank you for such a lovely time.

We stayed as two couples. We made the reservation based on the reviews. Upon entering the room, there was a Western-style area with twin beds, a small table, and chairs. Beyond that was a Japanese-style room with a low table and chairs. It was very comfortable to stay in. As for the bath, I personally thought it was nice, but my husband said it felt cold inside and only used it once at night. Dinner was just as delicious as mentioned in the reviews. In comparison, breakfast left a slightly disappointing impression. Overall, I think this accommodation offers great value for money. I would love to visit again if I have the chance!

Both breakfast and dinner were absolutely delicious—I wished I could have stayed for about a week! The open-air bath was spacious and very relaxing. I’ll definitely be back.

We stayed with our 3-year-old child. Our child was thrilled with the towel bear and fruit that welcomed us in the Room. They quickly came to set up a bed guard, and when I mentioned I was pregnant, they kindly replaced the welcome gift wine with something else. When we were about to go out to Pure, a staff member asked about our child’s height and said, “There may not be much for them to enjoy…,” then suggested an alternative—the gondola that was operating. At both dinner and breakfast, everyone spoke warmly to our child and showed such kindness, and it seemed to spark our child’s interest in English. Our child said this Hotel was the most fun of all, so we plan to join Hilton Club and definitely return in the winter season! Although most of the staff were from overseas and we communicated mainly in English, this Hotel had the best hospitality of any we stayed at during our time in Hokkaido. Please share our sincere thanks with all of your staff.

This is my regular accommodation in Niseko. The room is spacious, quiet, and offers a good environment. The onsen is relatively large and pleasant, but the thermometer has not been displayed for some time. I used to decide between the outdoor bath and indoor bath based on the temperature difference shown by the thermometer, but now I just test with my hand to decide. There are warning signs about slippery floors, but having some anti-slip mats would provide more reassurance. Overall, I had a comfortable stay.

The rooms are spacious, and the decor and furniture are tasteful, making it a very relaxing Hotel. Many of the staff members are from overseas, but they are extremely kind, attentive, and pleasant. Even those who aren't fluent in Japanese make an effort to communicate warmly. The Hotel's cozy size gives it a charming atmosphere that feels like being in a small town abroad. It was an enjoyable experience. The food is delicious but lacks delicacy; its dynamic style adds to the international vibe and makes it even more fun. I would love to stay here again!

Even though dogs are allowed, the place was very clean and spacious, and we were very satisfied! It was disappointing that there were no amenities such as toothbrushes. The refrigerator was large, and we were given a Room with an oven, so we could cook what we wanted, which was great! There is no elevator, so carrying luggage up to the 3rd floor and getting our dog upstairs was tough. There was a dog run, but since there was no explanation, we didn’t know where it was; we only noticed it before leaving and couldn’t use it, which was disappointing. Since our Room had only a shower, we couldn’t go out leaving our dog behind, so we couldn’t go to the Onsen—having a bathtub would have been nice. We were bothered by the sound of laundry on the same floor late at night, but overall it was good and we’d like to stay again!

A clean and spacious cottage, conveniently located about a 5-minute drive from the nearest Annupuri Ski Resort, making it perfect for enjoying skiing and snowboarding. If given the opportunity, I would love to stay there again.

Thank you for your hospitality. The meals were delicious, and we had a wonderful time. Thank you very much.

I initially imagined a simple stay due to the Vacation Rental concept, but it turned out to be a very warm and lovely Hotel. The staff greeted us with smiles at the entrance, making the start of our trip pleasant. The Room had slightly simple flooring that echoed footsteps, but even with four family members using the beds, it felt surprisingly spacious without any sense of being cramped. The placement and size of the TV were perfect, naturally bringing our family together to enjoy quality time. Breakfast was served in a semi-buffet style with freshly baked baguettes and savory bacon that were absolutely delicious. The accompanying mayonnaise sauce and grilled vegetables were carefully prepared, making for a delightful morning meal. They also offer hamburgers and have evening service during winter. My husband commented that it was "a breakfast truly fitting for concluding our trip," looking very satisfied. We stayed during an Obon family trip, and the price was extremely reasonable, providing excellent value for money. It was an entirely satisfying stay in every aspect. We look forward to visiting again to enjoy that delicious breakfast once more. Thank you!

It was a time when there were no group guests, so the Room was spacious and quiet, and we were very satisfied. Both breakfast and dinner were delicious and excellent. The value for money was great, and it’s a Hotel we would definitely like to visit again.

Everything was wonderful. What impressed me the most was the staff. They were always smiling and did their best to help, which made my stay very comfortable. The meals were delicious, but the rice at breakfast was too firm for me to eat... I think it’s just a matter of preference, but I ended up leaving some (sorry). If I have another opportunity, I would love to stay again. Thank you very much.

The biggest highlight is, without a doubt, the very spacious Room. We stayed as three generations of our family. We brought our own ingredients and had fun cooking dinner together, and since there is a natural Onsen, we enjoyed bathing many times and fully experienced an extraordinary getaway in such an open space. The staff were foreigners, but even without speaking English we managed to communicate somehow, and they were kind. Some amenities and tableware were missing, but when we asked, they provided them. This was our second stay, and we’d love to come again with the family! Thank you very much.