บริเวณรอบๆ พิพิธภัณฑ์กระจกสี Izu Kōgen × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

We stayed here over Silver Week to celebrate a birthday. As this inn is known for its cuisine, we were most looking forward to the meals—and everything from start to finish was absolutely delicious. We booked the simmered golden eye snapper (Kinmedai) course because we really wanted to try it, and I highly recommend it at least once. The chef’s special desserts were also wonderful. There was a great selection of local sake as well. I didn’t have much of an image of Shizuoka sake before, but we enjoyed trying different ones by the single serving. The food was so good that we ended up drinking a bit too much (laughs). Our room was in a separate building, and meals were served in a private dining room, so we rarely ran into other guests and could truly relax. We also used the private bath, and together with the bath in our room, we ended up soaking four times in total. The temperature was perfect. All of the staff were polite and attentive. We’d love to come back again as a treat for ourselves—what started as a celebration turned into us having an amazing time too (laughs).

Once again, I was very satisfied with everything—the cuisine, the hospitality, and the Facility—and was able to relax. Last time, I mentioned that the meat dish at dinner was a bit fatty and that I would appreciate a leaner option, and you kindly changed it to filet. Also, last time at breakfast, the delicious dried horse mackerel was served near the end of the meal, which was a little disappointing; however, this time there was no such issue and I was extremely satisfied. The soba served as a late-night snack during bar time was also delicious. The only disappointment this time was the bad weather—everything else was perfect. (As always, I ended up drinking too much.) I would love to visit again to relax. Thank you very much.

We had a wonderful time again. I was truly happy and pleasantly surprised when you brought out a birthday cake for me. The food, the baths, and the staff’s service were all excellent, and even after six years, I’m glad we chose to stay here. We would love to visit again!

Perched on a hill near Kawana Station, this Accommodation has a wonderful sense of charm. Even though it is upscale, the attendants were warm and approachable, making our stay truly comfortable. The Onsen baths are available both indoors and outdoors, and we could enjoy them at the same time; the water quality was excellent. The kaiseki dinner was outstanding—as expected of a renowned Ryokan—and we enjoyed it so much that we even had the late-night snack. The peaceful atmosphere, with occasional birdsong, was so soothing that we didn’t want to leave. We will definitely return.

We were blessed with great weather this time, and the view from the in-room semi-open-air bath was wonderful. The Onsen may feel a little lukewarm, but it keeps you warm for a long time. We heard the meals had just been updated with new offerings, and everything was delicious. With all amenities provided, this Accommodation is truly appreciated for allowing us to visit lightly and casually. We would love to return again in different seasons. Thank you very much again for this stay.

This was our fifth stay at UMI, and this time my spouse and I were able to relax and enjoy some delicious drinks on our own, without our children, who are now in their third year of working. Thank you for the towel with the Kaze no Kaori logo to commemorate our fifth visit. The dried horse mackerel for breakfast was as delicious as always, so we bought five to take home. Our children also said they would like to visit UMI again, so we plan to return next March as a family of four. We look forward to seeing all the staff again.

Thank you for taking care of us on October 8. After staying at Inutoyado in March and enjoying such a fun, happy time with our dog, we decided to stay at this sister hotel as well. It felt like a cottage in the woods, with a dog run nearby and the private open-air bath also close by. At this hotel, we could be with our dog not only during meals but even all the way to the changing area of the private open-air bath, so we never had to be apart for a moment. We had a chance to chat with other guests, and everyone truly cherished their dogs—the loving scenes we saw everywhere made us feel happy too. The facilities and surroundings were wonderful, the staff were incredibly kind, and the food was delicious—but what made us happiest was that this is a hotel where we can fully enjoy precious time with our beloved dog. That’s why we love this place.

We stayed here for our last trip as a couple before the baby arrives. We asked that no raw foods be served, and they kindly changed not only the dishes but also the drinks to caffeine-free rooibos tea, which we truly appreciated. It was clear that they adjusted the menu so it felt no different from meals made with raw ingredients, and it became a wonderful memory for our last trip as a couple. Both the Room and the bath were lovely, and we would like to stay again as a couple when things have settled down. Thank you very much.

Three days before our stay, my son suddenly decided to join us, so I called to ask if it would be okay to increase the number of guests. You kindly accommodated the change, which was a great help. Once again, the meals were delicious. We took our time choosing from the menu, and everything we selected was excellent—everyone was very satisfied. I was also happy to see that improvements had been made so the cypress bath in the large public bath is less slippery. We were able to have dinner served in our room again, and we truly appreciate all the help from the staff member in charge. This inn is highly recommended—you can fully enjoy both the hot springs and meals thanks to everyone’s warm hospitality. Thank you very much for taking such good care of us.

The Room ambiance, the meals, and the hospitality of the staff—everything was absolutely satisfying. In particular, the dinner tableware and presentation felt wonderfully special and made us feel truly pampered. We also booked an aroma massage, and we were very pleased with the therapist’s professional service (playing soothing music in our Room and carefully explaining each oil’s benefits).

We searched for an all-inclusive, ocean-view Hotel with breakfast and dinner buffets and a pool, and stayed here as a family during our summer vacation. The wide variety of all-inclusive options, the breakfast and dinner buffets with live cooking stations, the pool, and the many types of Onsen were all wonderful. We also enjoyed the free soap-making activity with our child. Everyone at the Hotel was truly kind. They always greeted us with smiles and attentive service, never showing any sign of being busy or affected by the heat. We were deeply impressed by their hospitality and were able to relax at a very leisurely pace. Even during the Shuttle Service on our departure day, they saw us off at the bus despite how busy mornings are—we were touched until the very end. We would definitely like to stay again. It was an amazing summer memory for both children and adults—everything was taken care of.

It was a trip with heavy rain the whole time, but we arrived at the Hotel early and were able to enjoy ourselves a lot. It was disappointing that we couldn’t use the outdoor facilities because of the rain, but our grandchildren and parents enjoyed the indoor Facility, while grandpa and grandma enjoyed the Onsen. However, because of the heavy rain, it was difficult to get to the restaurant. It would have been perfect if it hadn’t rained! The Room was spacious and we were very satisfied. The food was also delicious. If I had one small request, it would be about drinks at places like the restaurant—since we were traveling with a 2-year-old, it would have been nice to have something like barley tea available.\nWe’d like to visit again next time on a day with better weather.

I visited to experience an auberge.\nThe food was wonderful, and the service was kind and welcoming, making my stay warm and comfortable.\nI would definitely like to come again.

We were worried we might not be able to arrive due to the typhoon, but we were able to stay safely. The Room, meals, and open-air bath were all very good.

The Onsen, the meals, and the service were all excellent! We’ll definitely be back!

I would like to stay again. This is an accommodation I would recommend to my friends. It was very relaxing.

This was our first overnight stay since our baby was born. To show my appreciation to my wife, who works so hard every day caring for our child, I was looking for an Accommodation where we could relax with a baby without worry—and that’s how we found KURO. Upon arrival, we were impressed by how spacious and spotless the Room was. On top of that, you had prepared a play mat for the baby, a nap futon, and even toys in advance—we were truly touched by your thoughtful attention to detail. Every dish was absolutely delicious and very filling, yet well balanced throughout the meal. We even finished all the rice balls served as a late-night snack between the two of us. We were also able to enjoy the in-room open-air bath at our own pace without worrying about anyone around us. It was wonderful to see my usually busy wife fully relax and feel refreshed. This time we stayed in the Star Room, but once our child turns one and is more active, we’d love to try the Garden Room next time as well. Thank you very much for such a wonderful stay!

With construction starting in September, and since we can only travel on weekdays, this was our last stay of the year. The food, the baths, and the Room were wonderful—and above all, the staff’s hospitality was exceptional in every way. What impressed us most this time was how you remembered what we discussed during our previous stay about how to serve chilled sake, and then made it happen exactly as promised. We were able to enjoy it deliciously right to the very last sip. Your prompt response truly surprised us and made us feel that you are always thinking of your guests. This is a special place for us. We are deeply grateful for this encounter, and we sincerely look forward to seeing everyone again next year.

I usually stay at Itoen Group properties, but this time I tried staying here with a breakfast-included Plan! There are various shops nearby, so not having dinner included was no problem at all. I came by motorcycle, and it was raining quite heavily on the day of checkout, so when I told them I wanted to extend my stay, they looked into options and arranged it for me. The staff were very helpful, and I had a very satisfying stay. Next time, I’d like to try the Plan with dinner included.

Ito Kowakien is a place I was taken to as a child. I visited again for the first time in 30 years, this time with my wife, and every staff member we encountered was wonderful—their smiles, their words, and their service. After returning home, it made me want to be kinder to others. Thank you for continuing to be here just as you always have. I hope to visit again on another special occasion.