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I stayed here again for the first time in a year. The entire Room had been renovated. The bed was an Airweave, which I had wanted to try, and I slept very comfortably. Breakfast had also been upgraded with sandwiches and more—the fruit sandwich was delicious. I will definitely stay here again.

Spotlessly clean and excellent value for money. With the Plan including parking, I was able to check in with peace of mind. There’s nothing that can be done about it, but everything was perfect except for the squat-style toilet. Sorry—I’m not comfortable with squat toilets. In particular, the young woman at reception was very pleasant and incredibly soothing. I had a great check-in and check-out experience. Thank you so much!!

This is the best Business Hotel in Osaka. Of course, there may be better Hotels at higher prices, but I think it’s the best option for under 10,000 yen per night. The peace of mind that comes from being served by Japanese staff is excellent. The only downside is that it’s hard to make a Reservation. I check it first whenever I go to Kansai, but it’s rarely available.

Thank you very much for accommodating our various requests. Thanks to all of you, the proposal was a success, and we had a wonderful experience. We look forward to staying with you again. Thank you again.

I love this club lounge. No matter what time I visit, the food and drinks are always replenished and neatly arranged. The seating is well spaced, so it’s very comfortable. There are no loud guests, and even families with children are considerate of the time and those around them, so I can relax in peace. Above all, the staff’s professional service is outstanding. One of the experienced gentlemen even made cocktails for me. The Room was impeccably cleaned, and I was able to spend a quiet, relaxing time. I’m always impressed by how courteous the Room staff are on the phone. More Hotels have switched to self-service ice these days, but here a Hotel staff member in a crisp uniform delivers it on a tray with a silver ice bucket—just that alone feels wonderful. Since I need to take medication, having extra mineral water was also very helpful. I also accidentally dropped my hair treatment bottle and broke it, but they kindly replaced it for me. I’m sorry for the trouble during these times of limited supplies. I also appreciated being able to change my newspaper. Thank you for all your thoughtful care. I look forward to staying with you again.

The hospitality was outstanding. I make sure to stay here at least once every year. Next time, I plan to stay for two nights.

We stayed on the last day of Silver Week with my son. It was a stay to celebrate him, and when we entered the Room, we found a thoughtful gesture from the Hotel, which truly moved him. Every member of the Hotel staff greeted us with warm smiles and professional service, and we could feel the tradition of this long-established Hotel that represents our country. The view from the Room was also wonderful—Osaka Castle spread out right before us—and simply staying there felt like an extraordinary escape. On our way home, my son seemed to have really fallen in love with New Otani as well. We sincerely appreciate the service and stay that exceeded the price. Thank you very much.

I stayed for a Multiple Night Stay. The Facility is new and spotless, and the bathroom and bathtub are properly spacious. The Room layout is also well designed—the door isn’t directly visible from the desk, so I could work calmly. Breakfast was high quality too, and the meat soup was delicious! They also served excellent fruit, and at this price with breakfast included, I’m very satisfied. It’s a Business Hotel that could easily feel impersonal, but I discovered some great books at the library café at night, and the staff’s posted recommendations for local restaurants felt warm and welcoming. I often stay at Hotels that cost JPY 20,000–30,000 per night, but this place is more than good enough.

I forgot an item during my stay, but the hotel staff handled it very kindly and sent it to me with shipping prepaid. Also, since I was traveling with a child, I really appreciated receiving baby body soap and a shampoo set. If I have the opportunity again, I would definitely like to stay here. Thank you very much!

The best part has to be the amenity buffet in front of the lobby. They have not only toner and lotion, but also nose pads, eyeglass wipes, and even items for reducing foot swelling. It’s also nice that they offer drip coffee and tea. Toner and similar items are also available in the large public bath area, along with several types of shampoo and conditioner. The large public bath and sauna are a bit small, but more than sufficient if you avoid peak times. The sauna is set quite hot, and you can relax and fully enjoy the cold tub as well. The vending machine area is well stocked too. There’s an “otsumami” snack gacha, freshly baked bread, and drinks; beer and chu-hai are sold at regular prices or slightly cheaper, which is very helpful. Since it’s located in Americamura (Amemura), it can feel a bit unsafe if you go out at night, but there’s no need to worry because almost everything can be done within the Hotel. The staff are polite as well, and I expect I’ll stay here again.

The complimentary treats like popcorn and shaved ice were especially great, and we also enjoyed fun extras such as the bubble bath. Since children stay free, it’s an excellent choice for families with kids. If I have a chance to visit Osaka again, I’d love to stay here. I highly recommend giving it a try.

Thank you for your continued support. Thank you as always for your thoughtful consideration regarding our room. Although we arrived more than an hour later than the check-in time we had originally informed you of, the front desk staff’s warm greeting—“Good evening. Welcome.”—made us feel glad we chose to book with you. Even though our stay was short, we were able to relax and enjoy our time. Thank you very much. Our next visit will be our last one this year, and we plan to stay in late November. We look forward to seeing you again.

Thank you for upgrading our Room, which made our stay very comfortable. After working up a sweat at the gym, we took a shower and headed to the lounge. The champagne we enjoyed while feeling the evening breeze became a wonderful travel memory. The freshly cooked rice at breakfast was also delicious, and the hospitality of all the staff was impeccable. This is an outstanding Hotel that I would consider number one among all the Hotels I have stayed at so far. When visiting Osaka, I would definitely like to stay here again.

I stayed on the 14th floor. This is my regular Accommodation when I’m in Osaka. This time, I was reminded again how helpful it is to have a mirror in the Room that I can use for makeup. I’ve stayed at other Daiwa Roynet Hotels as well, but they didn’t have a mirror, so I could only do my makeup in the bathroom. It’s a small thing, but it matters to me. I’ll be back again.

We stayed for three nights. Although it’s a new Hotel and not particularly spacious, we had a very comfortable stay. The bed was very comfortable, and the lighting could be adjusted in three levels, which was convenient. The air conditioning worked well throughout the entire Room, making it pleasant. The TV was also large, and we were able to fully enjoy watching sports. When we arrived before check-in, the staff kindly stored our luggage with a smile, which we really appreciated. The Room was kept very clean, and amenities and supplies were replenished perfectly. Our whole family was completely satisfied in every way. We will definitely stay again.

The location is excellent, which makes shopping and dining very convenient. Today I came back around 3:00 PM and took a break in the lounge. There were also families with small children, but the parents properly reminded them even if they got loud, so it wasn’t as noisy as last night. When I entered the Room, it had been cleaned beautifully again today, and the amenities were neatly arranged. The woman I met near the elevator and the woman who kindly carried my paper bag—everyone not only cleans thoroughly but also greets guests with a smile, which really lifts my mood. It’s a small thing, but it’s also nice that the elevator arrives quickly.

Whenever I visit Osaka, I always stay here. This time, I was grateful that you unexpectedly prepared a larger room for me. Breakfast the next morning was excellent, with a wider variety of side dishes than last time.

I made a Reservation at this Hotel for a concert at Kyocera Dome and stayed here. It was very comfortable, and the location was excellent. There are many stylish cafes and great restaurants nearby, so I really enjoyed it and would like to stay here again. Thank you to all the Hotel staff for your kindness.

The sushi and champagne pairing was a wonderful first-time experience. The Room was spacious, and it was great that we could bathe 24 hours a day. I would like to stay in a different Room next time as well.

As described in the title, the bathtub was spotless, and the thoughtfully crafted breakfast menu was excellent.