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From the moment I arrive, I’m always deeply moved by the warm hospitality of being greeted by name. Check-in is extremely smooth, and I always love the guidance to my room and the kind, welcoming service from the bell staff. My requests made in advance were fully accommodated, and everything about the room setup and housekeeping was flawless down to every detail, allowing me to stay comfortable throughout my visit. I’m always grateful to the housekeeping team. The spa reception staff also provided wonderful service, and the concierge team’s quick and polished support was a great help. The limited-time Shine Muscat roll cake I had at the pastry shop “Sweets & Deli” was exceptional and became a delicious memory that stayed with me. I also enjoyed spending time at the lobby lounge and would definitely like to return again. Everything is truly perfect—this is a wonderful hotel that leaves me completely satisfied from the bottom of my heart. I would confidently recommend it to my loved ones, and I will definitely stay here again.

I have stayed here several times, and once again had a wonderful experience. The room, service, and meals were all excellent. This was my first time staying in a room overlooking the Marunouchi Plaza, and I enjoyed breathtaking views that were different from the Dome side. Each stay brings new discoveries, while the core service and hospitality remain consistently outstanding—always relaxing and comforting. It’s a hotel you’ll want to return to again and again once you’ve stayed.

I have stayed at many well-known Hotels in Tokyo, and this was without a doubt the No. 1 experience. The view toward Tokyo Station and the Imperial Palace was outstanding. While other Hotels have unfortunately lost their former views due to new high-rise construction, I believe this Hotel will continue to offer an unchanged panoramic view of Tokyo for years to come. The Room was very relaxing, and the thoughtful touches such as fruit and items in the refrigerator made for a comfortable night’s stay. I also visited the bar—the authentic pizza was delicious, and the staff were attentive, which made me very satisfied. For breakfast I had the American breakfast; everything was high quality, and with the pleasant service from the staff, it was a truly enjoyable time. If I had to mention one thing, I would have liked a more extensive selection of amenities, but overall it was an experience that ranks among my No. 1 stays.

This was my first stay in four years, and I was completely satisfied with everything—the clean Facilities and the thoughtful care from the staff. I could also clearly see your environmental initiatives, and it really felt like you are making a genuine effort. Breakfast was carefully prepared item by item, and the health-conscious dishes were delicious as well. In the evening, since my birthday is next week, my friend ordered champagne via room service, and when the staff member delivering it heard that, they brought me chocolates too. I truly appreciated the kind gesture. I would love to stay again for another special occasion.

I have stayed here many times, and it offers excellent access to Tokyo Station, making it convenient to travel anywhere by train. You will also have no trouble dining or shopping in the underground mall or around the Marunouchi area. Although the Rooms are right by the station, they are very quiet and comfortable. When my child was younger, we especially loved the Room with a view of the trains. This time, the only thing that concerned me was that the closet door handle (wooden part) had deteriorated and become splintered.

I stayed here on the 1st and 3rd nights of a 3-night, 4-day trip. I’ve stayed many times, and it’s always very comfortable. This time I was traveling during a typhoon, but because the hotel is adjacent to Tokyo Station, I was able to enjoy various places without getting wet in the rain, which was a huge help. The Room is always clean, and the breakfast is delicious. The staff were very kind and treated my children warmly as well. I will definitely stay again.

I stayed here to celebrate my birthday in advance. There was a “Happy birthday” message in the refrigerator and macarons beautifully served in a glass. I was very happy.\nIt’s always such a comfortable space, so I stay here whenever I can.

The welcome sweets reflected thoughtful hospitality and were a delight. The breakfast venue offers a spectacular view overlooking the Imperial Palace. Although there were many international staff members, both they and the Japanese staff were cheerful and kind throughout our stay.

This was my second stay, and the Hotel staff's service was truly excellent, making my stay very pleasant. They are very friendly to dogs, and basic amenities are well provided. (I made the reservation for my dog by phone.) It is also conveniently located near Tokyo Station.

We had something to celebrate, so we chose Ascot’s Plan. We decided immediately because it included late check-out, which meant we could relax longer than usual, and it also came with macarons and champagne. Since we don’t handle alcohol well, we weren’t sure what to do, but after letting them know in advance, they kindly prepared a very delicious mandarin orange juice for us, which we truly appreciated. On top of that, we weren’t expecting a Room upgrade at all, so we were genuinely surprised when we entered the Room. We stayed here once around the time it first opened, but this stay felt completely different from back then. Because room service was only available during limited hours, we couldn’t use it and deducted one star. However, this time we brought some ingredients with us, so we were happy to be able to cook the dishes we wanted. The kitchen also had four IH burners and allowed us to cook multiple items at once, which was very helpful. We used the restaurant for breakfast, and I was surprised not only by the Western selection but also to see grilled eel rice on offer! The Room was very clean; the indirect lighting allowed us to set the brightness exactly as we wanted; and the bathroom was spacious and relaxing—overall, we were extremely satisfied with the Room. Being able to stay in that comfortable space until 2:00 p.m. felt truly luxurious. Thank you very much.