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The staff's thoughtfulness was very much appreciated. We chose a room with an open-air bath, and it was truly the best. The room was also very clean. The staff's dedication to welcoming guests in the best possible way was evident and truly wonderful. We definitely plan to use thi

The Room amenities were also by MIKIMOTO and felt luxurious, so it was well worth splurging on the suite. With two toilets and two sinks, we could take our time getting ready. The Ryokan’s welcome drink—sparkling wine—was delicious, and the terrace view was outstanding. We’ll def

The meals were very delicious and generously portioned, so we were extremely satisfied. We used the Komorebi bath, and the silky-smooth water was wonderful—we soaked three times. We were very satisfied with that as well. The shuttle bus pick-up from the station and the drop-off s

We stayed with eight family members. The Room was spacious enough even for a large group and beautifully appointed, so we were very comfortable. The food and the Onsen were excellent. We also enjoyed the arcade and karaoke in the Hotel. I think it’s a Hotel that everyone can enjo

The female staff member who served us provided excellent hospitality—not too formal nor overly casual but perfectly approachable service style. Every dish was intricately prepared; even tableware added elegance making it feel like such luxurious moments spent together—the exclusi

In the private dining room, we enjoyed seasonal dishes such as sweetfish, and my parents were delighted to receive celebratory items like a purple vest. The hotel was also baby-friendly, offering books and toys for the room, which kept our grandchild content and made my daughter

The matcha tea and shiso juice we received on arrival were delicious. Dinner was excellent as well—dishes made with local Ohara vegetables, along with wood-fired dishes that were wonderfully fragrant. Above all, the staff’s warm service and smiles were outstanding, making our sta

The bathroom had a separate shower and bathtub, which was easy to use and very roomy. Everything was spotless, and the bed was extremely comfortable. The staff’s warm hospitality was outstanding—truly what you would expect from an Okura Hotel. I would love to stay here again

In May, we stayed as a couple for the first time and were impressed by the quiet residential area north of the prefectural office and the staff's excellent service. This time, we stayed for two nights during autumn foliage sightseeing. The service was just as pleasant, and we hav

In the evening, I enjoyed tempura cooked right in front of me at the restaurant Oomi, which was truly a professional skill, and it was very delicious. The next morning, the weather was incredibly clear, and the view of Lake Biwa from the Room was the best. The only disappoint

The first visit was exceptional, and I had been eagerly awaiting this return. The seasonal ambiance felt from the entrance and the traditional elegance of this historic Ryokan create a unique sense of comfort. The warm "Welcome back" greeting is something only experienced here at

I stayed in a room with club lounge access, and there were welcome sweets and sparkling wine in the room, and the sweets were very delicious. The room was spacious and comfortable, and although the lounge was crowded due to the holiday, I was able to enjoy it in a calm atmosphere

This is my second stay. Since it was December, the dinner buffet featured a Christmas menu, and everything was delicious. The Christmas illuminations were also very beautiful, allowing me to fully enjoy the festive atmosphere. Lago Otsu is really close by, so I could take

This time as well, thanks to the front desk staff’s courteous service, I was able to enjoy a comfortable stay with peace of mind. I also appreciate that there are very few times when the front desk is unattended, which feels important for safety. Thank you very much for your

The view of the Kamo River from our Room was outstanding. For breakfast, I chose the Japanese set meal, and I was also able to enjoy items from the buffet, which was very satisfying. The Yuge Farm yogurt was especially delicious. The art tour was also excellent. By the way, I don

The location was excellent, close to the station, Kamo River, and Pontocho. After visiting famous spots like Kiyomizu Temple and Ginkakuji by bus, we checked in around 4 PM. The green view from the glass-walled bathroom was very stylish. The room was clean and comfortable.

There were plenty of vegetables as well, making it highly satisfying. The Room was adequately spacious and the Facility was clean. The separate bath setup was also very convenient to use. The quality of towels, bed linens, and mattresses was excellent, ensuring a comfortable

The staff's hospitality was exceptional, making for a very comfortable stay. The breakfast was delicious, allowing for an elegant and pleasant morning. The view from the front desk floor was stunning, especially the bar counter extending straight from the front desk, which wa