บริเวณรอบๆ ยูโมโตะ อนเซ็น (จังหวัดคานากาวะ) × ที่พักสัมผัสธรรมชาติการบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

This was my first stay here. I happened to learn about Bansuiro on TV, and I was finally able to stay. At check-in, a staff member prepared matcha for me. It was very delicious. When I went out, just as I was about to put on my shoes, a staff member brought over a chair—I felt the service was truly attentive. The hot spring is an alkaline simple spring that left my skin smooth and felt wonderful. Dinner also reflected the chef’s dedication; it included matsutake mushroom dobin-mushi, which gave a real sense of the season, and everything was delicious. It was very quiet during my stay, and I could relax at ease. I would like to stay again.

The hot spring water is simply outstanding. Meeting the friendly and kind proprietress is also one of the highlights. I’ll be back again later this year. Thank you for everything!

Dear Kamon Team, To celebrate our 33rd wedding anniversary, we stayed here for the first time, choosing your Accommodation based on Reviews around the Hakone area—and it turned into the best anniversary we could have hoped for. My wife and I are truly grateful. From check-in to check-out, we received impeccable hospitality in every way. Starting with the attendant whose wonderful smile looked after us, every member of staff was exactly as described in the Reviews—flawless in their manners and attentive to even the smallest details. The beautifully renewed design blending Japanese and Western styles was delightful, and everything throughout the Facility was thoroughly cleaned and well maintained, creating an exceptional sense of freshness and comfort. As lovers of traditional Ryokan stays, both my wife and I were completely satisfied. We were also impressed by the wide selection of stylish women’s yukata—and it felt almost too wonderful to receive a cute drawstring pouch filled with amenities as well. When we mentioned in advance that we were visiting for our anniversary, thoughtful touches awaited us at dinner: a framed red-and-white crane mizuhiki decoration, chopstick rests marked with celebratory characters, sekihan served in an adorable bowl with “good fortune” written on it—and even a commemorative gift of a ceramic tumbler set. The dinner course itself was outstanding: exquisite ingredients beautifully presented on elegant tableware, with staging that delighted all five senses. We could truly feel the aesthetic sense and craftsmanship of everyone in the kitchen team throughout. Of course, there was nothing to fault—the taste, portions, hot/cold balance, and perfectly timed serving and clearing were all impeccable. We have stayed at many luxury Ryokan and heritage Hotels every year for our anniversary, but there is no doubt that Kamon has become an unforgettable Accommodation for us. Even on our way home we couldn’t stop talking about your hospitality together. We would love to return again—thank you very much in advance when we do. We sincerely wish you continued prosperity going forward.

It was my first visit in a while, and once again I had a very comfortable stay. At meals, you kindly accommodated ingredients I need to avoid for health reasons by removing them or substituting alternatives. I’m sure it was extra trouble, but the food was truly delicious. I also really enjoyed chatting with the staff. As last time, the service left a lasting impression. I would love to visit again.

We made a last-minute reservation to celebrate a birthday. Due to worsening weather in Tokyo, we had to change our plans at the last minute, and while searching in Hakone we found this inn. Unlike many other places, there were many young yet highly capable staff members, and their service was truly pleasant. We couldn’t finish the celebratory fruit platter at dinner, and they kindly arranged for us to enjoy it in our room—we are very grateful. Thank you very much. The room was clean and quiet, and we would love to visit again!

We reserved the Luxury D-type Room as a couple. We love traveling and visit great Accommodations all over Japan, and from the moment we arrived by car until we were seen off, we had a truly wonderful stay. First of all, the Accommodation was spotless. The staff’s greetings were excellent. Mainly during meals, international staff assisted us and did their best to explain each dish using challenging Japanese. The Room was also very clean—we were thrilled! Unfortunately it was cloudy, but even so, the view from the open-air bath was amazing. Including the large public bath and private baths, I can’t even count how many times we soaked in the baths... The dinner and breakfast were both delicious—we were completely full. Thank you for such a comfortable time. We would love to visit again.

Thank you very much for your kind hospitality. The pleasant service from the staff, the open-air bath in the large public bath, and the Onsen in our Room were all very satisfying. If we have another chance, my husband and I would love to try the French cuisine next time. However, we were disappointed that the toilet in our Room did not flush well. Thank you very much.

I found this place because I wanted to stay at an Onsen with my dogs. It turned out to be an absolutely wonderful trip. We were very satisfied. The Facility was impeccably well equipped, and the private pool and sauna made it even better. Hakone-Yumoto Station is within walking distance, so we could take a stroll to shop for souvenirs. If I have the chance, I would love to stay again.

My mother, my sister, and I stayed here together. The Room with an open-air bath was very clean, and the bath was equipped with a step stool and a chair, so my elderly mother could use it safely. The meals were delicious, and my mother was so satisfied that she finished everything. We would definitely like to stay again.

My wife and I stayed in a Room with an open-air bath fed directly from the hot spring source. The bath size and water volume were just right for two, so we enjoyed it before dinner, after dinner, and again before breakfast. Both dinner and breakfast were served in a private dining room with plenty of space. For dinner we chose the Gourmet Kaiseki Plan, so the portions were a bit too much for us (we’re not that young anymore) and we couldn’t finish everything, but we were very satisfied with the quality—especially the shabu-shabu, which was delicious. The proprietress showed us to our Room and also served our meals; she was refined and courteous, which I personally liked very much. Perhaps because there was heavy rain that day, there were already two other parties arriving at check-in time, so it may have been unavoidable due to staffing levels, but the only disappointment was having to wait in another room for over 10 minutes before completing check-in procedures.

My father, my husband, my 5-year-old son, and I stayed here for a three-generation family trip. The location was excellent, and we really appreciated having a two-room layout that allowed us to separate the sleeping areas. Rooms like this are hard to find, so we were able to relax and spend quality time together as a family. Our son also seemed very happy to be able to spend time with his grandpa again. It was crowded due to the summer holidays, but we were impressed by how efficiently and promptly the staff handled everything. The baths, garden, and waterfall were all wonderful. We also enjoyed the meals. However, the buffet area was quite busy, and it was a little hard to tell where each dish was located at times. Overall, it’s a lovely property and we were very satisfied with our family stay. If you prefer a quieter experience, you may enjoy it even more by avoiding peak seasons.

Although I’d known the name, this was my first stay. During a break in the rainy weather, I walked from Tonosawa Station, and it felt like a little hidden retreat. In hindsight, it was probably the right choice compared with taking the bus from Yumoto along the crowded road. From the moment I arrived, I received a very warm welcome, and the view from my room was wonderful—I could have spent all day doing nothing but looking out. There were fresh Japanese sweets on the desk as a complimentary treat; since many places offer only packaged snacks, this made me especially happy. There are quite a few stairs, but the property is a comfortable size, so I quickly got used to moving around and thoroughly enjoyed the baths. The atmospheric bath with stained glass, the open-air bath reached by walking outside for a short distance, and the bright private bath on the top floor—all had wonderfully smooth water. Most guests were international. (Not at all the inn’s fault, but I was surprised to see someone enter wearing swimwear and carrying a smartphone.) Meals were served in an impressive hall with a magnificent coffered ceiling full of character. The painted sliding doors were also beautiful—it was truly a rare experience. All of the staff seemed highly experienced; whenever I asked something they answered carefully, and I was moved by how proudly they worked. This is an outstanding inn filled with hospitality—somewhere I would love to return to regularly. My room had great views over the Hayakawa River; during prolonged rain it became quite loud, so if you’re sensitive to noise you may want earplugs. The building is full of highlights yet somehow warm and cozy as well—and maintaining it must be no easy task. It’s such a wonderful place that I sincerely hope will remain for many years to come.

Right after breakfast I had to work, and they kindly kept things quiet—even during cleanup, they were very careful not to make noise. The bath was also wonderful. Some people mention insects or noise, but I didn’t experience any of that at all!

The private open-air bath in the room had the perfect temperature, was very clean, and it was amazing to enjoy it while gazing at the full moon at night. Both dinner and breakfast were served in the room, allowing for a relaxing experience, and both meals were delicious and satisfying. The staff were kind and friendly, making our stay pleasant throughout. The only downside was that the shower in the reservation-only private bath had weak water pressure, which made it cold before getting into the bath. Other than that, it was a very satisfying stay where we could relax and forget about daily life.

This was my first stay, and it was simply wonderful. The Accommodation is old, but the amenities and Facility are well equipped. Having a cold-water pitcher in addition to the tea set was especially helpful. Being able to quickly drink cold water after the Onsen felt great. They also offer a free aroma diffuser rental, and I slept very well with the relaxing scent. The Room was more than spacious enough for just my husband and me, and it was spotless and clean. The staff were also very pleasant—nothing to complain about! Because it was during summer vacation season, the breakfast buffet was extremely crowded and a bit tiring, but aside from that everything was excellent, and it became an Accommodation I definitely want to stay at again. After my stay, I accidentally left something behind in the Room. Thank you for your kind help when I called—it arrived safely. I’m sorry for the trouble. Next time, I’d love to return with No Meals Included. Highly recommended. There are so many good points that I can’t write them all here, but I definitely want to visit again—thank you in advance when that time comes.

It was a family trip where relatives who usually live far away got together for the first time in several years (including seniors and a toddler). All the staff were kind and courteous. The meals were delicious and more than enough in quantity (we had a late lunch, so we were too full and sorry we left quite a lot). The view from the bath was lovely as well—right by the river, with a great atmosphere. We stayed in one Room with six people, but it was spacious enough for our toddler to run around, and the view from the window was amazing (river side). We were very satisfied.

Close to the station, with smooth check-in. The in-room open-air bath was excellent. Meals were served in a private dining room, so we could eat without worrying about others. Unfortunately, although I had reserved and paid online, the payment was canceled without my knowledge and I was asked to pay on-site. It was disappointing that there was no notice and that payment was requested at the property. Please let me know why the online payment for my reservation was canceled.