บริเวณรอบๆ ปราสาทคัตสึเร็น × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

The staff’s calm, welcoming atmosphere created a truly relaxing space, and I had a very comfortable stay. - On the shuttle bus, they provided aromatic hand towels and water - They took us to the golf course restaurant in a lovely cart - When I asked the concierge in advance about sightseeing, they gave me lots of brochures and handwritten notes on the day Everyone was wonderful and incredibly kind—not only at the front desk and lounge, but also at the gift shop—and I was genuinely impressed. Everything was new and spotless; the room was spacious with an amazing view. The breakfast buffet was also outstanding: freshly baked brown sugar French toast, made-to-order Okinawa soba, dim sum, smoothies, plenty of fruit, and many other options—luxurious and delicious. I’ve already booked again for December and can’t wait to return.

We stayed here on a family trip with our 5-year-old son. The Hotel is surrounded by nature, and there are even tortoises, so just walking around the grounds feels very refreshing. Since we were traveling with a child, we went sightseeing in the morning, had a late lunch at the Hotel, and spent the afternoon swimming in the pool. It was convenient that we could step directly into the garden from our Room and that the pool was close by. We also appreciated being able to use facilities at the Renaissance Hotel—playing at the beach, enjoying a pool with slides, relaxing in an Onsen, and having tea in the lounge before heading back was wonderful. Having breakfast and lunch included—and being able to use them at the Renaissance as well—was truly appreciated!

We stayed as a family of three with our child who had just turned one. As it was our first trip with a baby, we were a bit anxious, but we felt at ease thanks to services such as stroller rental, bed guard installation, and a diaper trash bin in the room. Washer-dryers are also available on each floor, which was very convenient. Although there are many international guests, everyone was calm and considerate, and we were able to enjoy a relaxing chill time in the lounge and on the terrace. The Accommodation is also kept very clean.

The Room was very clean and spacious. The view from the balcony was great, and I was impressed by how spotless it was—clean enough to lie down on. The staff were cheerful and kind. I would definitely stay here again!

I was a bit nervous because I’d heard it was old, but the bathroom and other water facilities seemed to have been renovated, and everything was clean, which was great. I recommend booking with breakfast! We were tired one night and ended up having dinner at the same restaurant, and the Okinawan-focused dishes were all delicious. The restaurant had a calm atmosphere, and the service was excellent. We thought a first-floor room might be interesting, but since we weren’t going into the ocean, we were bothered by people passing by and couldn’t open the curtains—so I think a room on the second floor or higher would have been better. It’s close to the beach, and we could even see fireworks from our room.

Everything—from the Facility and hospitality to the dining—exceeded our expectations, and it was a stay that our whole family genuinely enjoyed. Our child liked it so much they said, “I want to come again,” and we felt it is a Hotel that’s perfect for a family trip. This time we stayed for one night and two days because we were also staying at another Hotel, but considering the well-equipped Facility and services, I think a Multiple Night Stay would let you appreciate this Hotel’s appeal even more. Next time, we would definitely like to stay for multiple nights. [Club Lounge] The staff at check-in were extremely courteous, and we were able to enjoy sweets and drinks while completing the procedures. They also prepared coloring sets for each child in our party, which left a great impression as our child was able to spend the time without getting bored. [Guest Room: Ryukyu Suite / Beach View] The in-room refrigerator was a large model with completely separate fridge and freezer compartments, making it very convenient even for families. The toilet was modern and very clean, so it was comfortable to use. Having an in-room drum-type washer/dryer is especially helpful for longer stays or trips with children. Also, because there is a tatami room, children can relax safely lying down; we felt it’s a guest room where families can truly unwind together. Since it’s on the 3rd floor, the view isn’t quite “breathtaking,” but we had no particular complaints and stayed comfortably. [Dinner: Roy’s] There was an excellent variety of sushi options, and the desserts were plentiful as well—everything was delicious. We were satisfied enough that we definitely want to dine here again next time, and I can strongly recommend it to future guests. [Breakfast: Four Seasons] As part of the club floor benefits, we could make a Reservation at check-in, which helped us avoid crowds and enter smoothly. All dishes were delicious—especially the pancakes. With seating overlooking the ocean and a great atmosphere overall, it made for a wonderful morning. [Large Public Bath] We used it around 9:00 PM. It was crowded inside, but there was always an available washing station. Towels were provided as well, which made everything comfortable. [Facilities & Amenities] While not large, there is an indoor pool; plus activities such as rock-paper-scissors stamp rallies are held too, so children won’t get bored even on rainy days. We spent comfortably everywhere—including the outdoor pool area and the beach. [What Was Disappointing] The club floor benefit “Dolphin Splash” and the suite benefit “Wake-Up Sailing” were fully booked so we couldn’t participate. Although this seems unavoidable since the website states they are first-come-first-served programs as well، I hope improvements can be made so guests are less likely to miss out on these benefits altogether.

We stayed with our children. Since it was relatively affordable, we didn’t have high expectations, but we were glad we could spend our time comfortably. Choosing a property with a pool was the right call in case of rainy weather! They also lent out round swim rings and arm floaties, and there was a lifeguard at the pool. The staff—parking attendants, front desk, breakfast venue staff, and pool lifeguards—were all courteous, which made our stay very pleasant. I’m giving slightly fewer stars because there is no large public bath.

We stayed here during our trip to Okinawa to celebrate our daughter’s birthday. The front desk staff were friendly, and the Room was clean—we were very satisfied. The location is within American Village, which made it easy to enjoy the area. We heard that the Chunichi Dragons were holding their training camp at the stadium next door, and we would have loved to see it if the timing had worked out. Breakfast offered a wide variety of options, including Okinawan dishes, and it gave us a great start to the day.

This was my first stay. When we needed to change our dates due to a typhoon hitting directly, you handled it very courteously. The Room, the large public bath, and the breakfast were all excellent—I was completely satisfied. I would like to stay again next time. Thank you very much for everything.

Conveniently located for getting around, with a spacious and clean Room and just the right Facility for a relaxing family stay. There are no excessive services, and the Room’s balcony is properly separated from neighboring balconies by walls, ensuring privacy. Next time, I’d like to book a Multiple Night Stay. Thank you very much.

While parts of the building show a bit of its history, the interior and guest rooms were spotless down to every detail, making for a very clean and comfortable stay. The view from the room and lobby was simply breathtaking—just looking out at the beautiful ocean right in front of you helps you forget everyday life and truly relax. The Okinawan dishes we had for dinner were all carefully prepared and absolutely delicious. Above all, what impressed us most was the warm hospitality of the staff. Their kind, attentive service and thoughtful care moved us again and again throughout our stay. This is a wonderful hotel where you can truly feel people’s warmth. We would love to return. Thank you very much!

Although it is a long-established Hotel, it was clean just as the Reviews said. We made good use of the water dispenser and microwave. If I have the opportunity again, I would like to stay here.

My biggest concern was that the Hotel had been renovated. When I looked into its history, I learned it is a building with real historical value. I felt vaguely uneasy at first, but reading the Reviews put my mind at ease. I was also curious about what “EM” meant, but I didn’t look it up and figured I’d find out once I arrived. After making my Reservation, I started noticing that “fermentation” is surprisingly common in everyday life. I hadn’t had many chances to stay here before, but this time I decided to book a stay. It was far more comfortable than expected, and staying here was absolutely the right choice. The view from the Room was amazing—because it’s on higher ground, you can see far into the distance. I could even see the expressway I usually drive on without thinking about it, and beyond that, there was a view of the sea. The Room is cleaned using EM as well, and it made for an exceptionally comfortable stay. What impressed me most was the food. It wasn’t just an ordinary buffet; everything seemed thoughtfully designed with health in mind, and EM is used too—I genuinely felt refreshed from within. The dishes also had a wonderful homemade quality, and every item tasted great with real ingredients you could appreciate. It almost makes me regret not coming sooner. The large public bath was spacious and relaxing, with no crowds, so I could unwind at my own pace. It soothed both body and mind. What surprised me most was how warmly each staff member welcomed guests. They supported one another as a team and treated guests with simple, genuine consideration. Unlike many other Hotels where service can feel formal or scripted, their hospitality felt truly personal—and that made all the difference. This stay was so wonderful that it’s a Hotel where I definitely want to return. If you’re unsure about booking Accommodation here, I highly recommend experiencing it at least once.

The Room is spacious and comfortable.

I stay here often. Although it faces Route 58, the Room overlooks the ocean and is quiet. It’s conveniently located for getting anywhere. The front desk staff are kind, and they also offer happy hour in the evening. I’d like to stay again.

This is a very comfortable Hotel to stay at. I was very satisfied with the Facilities, including the cafe hours, the large public bath, and the sauna, and my stay was pleasant. Although I also stay at luxury Hotels, this Hotel—especially thanks to the staff—stood out as truly considerate and welcoming for guests. I also appreciate how you handled an unexpected incident. I would definitely like to stay here again next time.

We stayed for 3 nights. It’s about a 12–13 minute walk from American Village, but it was quiet and very nice. The Room and balcony were spacious and comfortable. We’d love to stay again next time!

I stayed here on a business trip to Okinawa. Regarding the multi-story parking garage operations that others had mentioned, the staff explained everything carefully, and I was able to park without any stress. It would be even better if there were a space near the entrance of the garage where guests could temporarily place their luggage. The front desk staff at check-in were professional; although they were from overseas, communication was not an issue. The Room was very spacious for one person, as this is a condo-style Hotel (in a good way). There were many features that highlighted the benefits of a hotel condo, such as a large refrigerator, a comfortable sofa, and a spacious vanity area. The view of American Village from the lanai was also wonderful. Staying just one night felt like a waste—I think this Hotel is ideal for families planning a Multiple Night Stay. I’ll stay here with my family next time!

We have been staying here as one of our regular Accommodations since your opening, for family trips and business travel. About 16 years ago, when our children were small, breakfast was a must for us, and I remember it being far better than it is now. However, in the past few years, I regret to say it no longer feels like a level we can continue choosing based on those memories. Given the location, it is an excellent base whether heading north or south. I believe your Accommodation holds an important position as a key presence and landmark in the Chubu region. I hope that, even without making it extravagant, you will be able to take steps to bring the breakfast quality back to what it once was. I understand the food and beverage department faces challenges amid cost competition, but I sincerely hope you can create an environment where improvements can continue.

A very clean Room with a spotless unit bath! The staff were also wonderful, and it was a Hotel I was very satisfied with! I enjoyed my stay. Thank you!