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I have stayed here multiple times, and everything is perfect—the calm atmosphere, the pleasant scent from the lobby, the professionalism and word choice of the staff, their customer-first mindset, and the comfort of the Room. The location is also excellent, right in front of Mar

The room is clean and functional, and you can see the Tohoku Shinkansen tracks from the window. The front desk is on the 27th floor of Sapia Tower, and guest rooms are accessed via a dedicated elevator, providing excellent security. The staff are friendly and courteous, which lea

Above all, we were truly touched by the thoughtful care of all the staff. Thank you very much. We are sincerely grateful to have found such a wonderful place as Shangri-La Tokyo and met such wonderful staff. We hope to cherish this connection for years to come. Thank you again.

We could relax on the tatami while enjoying Nespresso, which made the stay very comfortable. The high-quality amenities such as kendama, origami, Sekkisei toiletries, and a Kinujo hairdryer were delightful touches. Although the bathroom in our Room only had a shower, it feature

Even though it was my first time staying, this hotel made me want to come back again. The bath area is relaxing and soothing—perfect for unwinding. It feels like an adult-oriented hotel in the best way possible. The staff at the hotel are also excellent! However, there were n

As a member of Via Inn, I frequently use this hotel. The addition of skincare products at the amenity corner next to the front desk has been very helpful. The Room is clean, and staying in a Deluxe Twin with a separate bathroom allowed for a relaxing and comfortable experience.

All hotel staff members were kind and attentive throughout our stay—it made me want to return again someday! A welcome drink service would be lovely if possible in future stays. Lastly, I loved the hotel's aroma—it added such an elegant touch. Thank you very much for everything!

I was able to fill the bathtub and soak, which relieved my body fatigue. When I got off the elevator on the 10th floor, I was surprised by the cold hallway. It was like an apartment building with an outdoor corridor. It was interesting. Although my check-in was late, some

It was a great decision. I was pleased with the self-service coffee. There was also a convenience store nearby, and although it was drizzling the next morning, I had no problem dashing from the Hotel to the station without an umbrella! It was a great help. I will definitely use i

” I am truly grateful for your sincere and warm consideration. The guests who stayed also spoke very highly of the Accommodation, saying the Room was clean and comfortable, the location was convenient, and they were very satisfied. They also said the staff’s kindness left a stro

Thank you for accommodating me on short notice for a sudden business trip. Within a 3-minute walk from the ticket gates, there are plenty of restaurants, so finding somewhere to eat is never a problem—but when I arrived, I realized the first floor is a churrasco restaurant and th

Also, thank you very much for handling the check-in and check-out procedures smoothly and courteously! I could really feel the kindness of the staff. One more thing—the built-in alarm clock was loud, which helped me avoid oversleeping in the morning (lol). I’d like to stay ag

It was a wonderful Hotel. The front desk staff always greeted me with a smile, saying “Have a nice day” and “Welcome back,” which made my stay very pleasant and showed the Hotel’s strong commitment to hospitality. The Room was spacious, and I could even see the Tokyo Skytree (d