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Thank you for your warm hospitality, including the surprise chocolates and the Room upgrade. From the entrance to the restaurant, I was impressed by the attentive service from all staff members. It is a lovely Hotel where history and modern comfort are beautifully balanced, and

I have stayed here multiple times, and everything is perfect—the calm atmosphere, the pleasant scent from the lobby, the professionalism and word choice of the staff, their customer-first mindset, and the comfort of the Room. The location is also excellent, right in front of Mar

The room is clean and functional, and you can see the Tohoku Shinkansen tracks from the window. The front desk is on the 27th floor of Sapia Tower, and guest rooms are accessed via a dedicated elevator, providing excellent security. The staff are friendly and courteous, which lea

I was also delighted that the staff member who served us dinner this time remembered me from Kyoto—it was such a surprise to see them in Ginza! I hope to meet again someday. Also, the meals (both breakfast and dinner) were excellent as always (they paired perfectly with dri

Above all, we were truly touched by the thoughtful care of all the staff. Thank you very much. We are sincerely grateful to have found such a wonderful place as Shangri-La Tokyo and met such wonderful staff. We hope to cherish this connection for years to come. Thank you again.

Tasteful touches could be felt everywhere, and it was a wonderful Hotel that made me want to take lots of photos. The Bulgari Bar was a spacious, relaxing place that made me feel like I was abroad. In the Room, they had kindly prepared fresh fruit for us, which helped soothe

The Room is simple yet stylish, with comfortable bed firmness that ensures a pleasant stay. If I could make one request, it would be to include cosmetic amenities in the Room offerings. My husband and I were able to refresh ourselves during this stay as well. We look forward to s

The bath, washroom, and toilet are separate, so it was very comfortable to use. I used the ReFa shower and dryer for the first time and was particularly impressed with the dryer. It made my hair super smooth, and my daughter loved it so much that we plan to replace our home dryer

Each pillow had the perfect height and texture. With so many places offering softer pillows these days, this was a welcome plus—I slept very well. It’s just a short walk from both Takaracho Station and Kyobashi Station, making access excellent. On the walk back to Tokyo Station

I stayed for two nights and found it very comfortable. The bed was cozy, and I fell asleep easily. Although I chose a room without a bathtub, the massage chair made up for it and helped relieve my tiredness from walking. The front desk staff kindly stored my luggage when needed.

Actually, I had tried to book this hotel for years but couldn't stay due to changes in plans, so I was delighted to finally stay. If you're staying with Tokyo Station as your base, this is a hotel you'd want to choose without hesitation. Thank you very much. I will visit ag

It was a great decision. I was pleased with the self-service coffee. There was also a convenience store nearby, and although it was drizzling the next morning, I had no problem dashing from the Hotel to the station without an umbrella! It was a great help. I will definitely use i

The location is excellent. Step outside and Tokyo Midtown Hibiya is right in front of you, and a short walk takes you to Ginza. The passage between Midtown and the Tokyo Takarazuka Theater has a lush, green atmosphere. One of the highlights is said to be how comfortable the bed i

I used it with my mother during the New Year. We were very satisfied with the cleanliness of the Room and the bathroom with a washing area (including a shower). My mother, who usually has something to say about the comfort of the bed, seemed very satisfied with the comfort of th

It was within walking distance of the concert venue at Tokyo International Forum, and the Hotel was easy to find. The Room was comfortable and conveniently had a small table and chairs. There was also an Ishikawa Prefecture antenna shop nearby, and we would definitely like to