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From the moment we boarded the elevator to the Ryokan from in front of Sounzan Station, it was an exciting experience. The Accommodation and all the staff welcomed us with a warm atmosphere, and everything—the Room, the carefully prepared meals, the Onsen, and the views—was wonderfully soothing. We were able to spend a slow, quiet, luxurious time. Thank you very much.

I stayed here with my wife for our wedding anniversary. The Room and the in-room bath were very clean, and we were able to relax and enjoy a wonderful time. Both dinner and breakfast were delicious no matter what we tried, and we were truly impressed. All of the staff were kind, and greeted us every time we saw them, so even though it was just a one-night stay, we felt very comfortable throughout. If we have the opportunity, I sincerely hope to stay here again. Thank you very much for providing such a wonderful experience.

Meals were served in the Room, so we could relax and enjoy them without worrying about other dogs. The seasoning was excellent, and we were served freshly cooked rice—it was truly delicious. The amenities were well stocked, and we were happy that jinbei were provided instead of yukata. Every staff member was pleasant, and we had a wonderful vacation. We would definitely like to visit again.

My mother and I stayed for one night in August 2026. After we arrived, we were shown to the larger Room. We truly appreciated this unexpected kindness. The garden was beautifully maintained, and we thoroughly enjoyed a relaxing time there. Every dish was delicious, and the portions were just right—not too much. The cuisine was classic and seasonal. After the bath, we went to the lounge, where there was a wonderful selection of art books and magazines, and the complimentary drinks were excellent. The mountain views and garden from there were so beautiful that they made us forget our everyday fatigue. The service felt just right—neither too close nor too distant. Since it was drizzling the next day, we were also grateful for the service of being driven to the Hakone Open-Air Museum. One suggestion: it would be even better if the labels for the shampoo and conditioner in the bath area were easier to understand (other older guests also seemed confused). I would love to visit your new Accommodation near Mt. Fuji as well. Thank you very much.

This time, we visited Lake Kawaguchi and Hakone for the first time, looking forward to seeing Mt. Fuji as part of my wife’s birthday trip. Although it was too cloudy to see the Mt. Fuji we had hoped for, we stayed at Setsugetsuka Bettei Suiun in Hakone and were able to fully enjoy the area. Our Room was a Standard Fourth, and it was very practical and well maintained with thorough cleaning, so we had a comfortable stay. The Onsen was at just the right temperature for me and left me feeling refreshed from the core, and it was also great to be able to use L’OCCITANE shampoo. For dinner, being able to choose the main dish and rice during the meal felt like a thoughtful service that let us decide based on our appetite. Breakfast offered such an abundant variety that we were so full we couldn’t even eat lunch afterward. The after-bath lounge area, along with complimentary drinks and snacks on each floor, was also a welcome service whenever we felt a little hungry. The staff’s hospitality was polite and easy to understand, which left a strong impression on us as well. After checkout we went to Gora Park, and at that time a parking staff member kindly advised us that taking the mountain railway one stop would allow us to walk downhill from top to bottom more easily—very helpful advice for an older couple like us. We hope to come back soon for our “I want to see Mt. Fuji with my own eyes!” revenge trip, and when we do, we would love to stay with you again.

It was a lovely, small Hotel with a quiet and relaxing atmosphere. The free-flow option was great. The chandelier in the dining room was sparkling and beautiful. The meals were delicious as well. I was satisfied with the Onsen, the Room, and the service. Above all, it wasn’t noisy or crowded—just calm and peaceful.

We visited with our 3-month-old baby. As it was our first trip with a child, we were anxious at first, but thanks to the warm hospitality and flexible support, we were able to relax and enjoy our stay. We had made a Reservation for a dinner course at the restaurant, and I was worried that if our baby cried it might disturb other guests. The staff continued to reassure me with thoughtful words, and I was especially impressed by how quickly they arranged to change the latter part of the meal to room service. I’m truly grateful to the kind female staff member who took care of us at dinner! Because of this heartfelt service, we decided to make our next Reservation with a Hyatt property as well. Thank you very much!

Choosing this Hotel for my first solo trip to Hakone was the right decision. There are relaxing spaces throughout the spacious grounds, and the all-inclusive plan is also very appealing. Getting around inside the Hotel involves stairs and covers a wide area—perfect for getting some exercise! I’ve made another Reservation, so I look forward to staying again.

Herbal medicinal teas before and after meals are also a nice touch. At dinner, you can drink as much as you like of your preferred beverages, including alcohol, and every dish was truly delicious. Although we stayed on a weekday, they kindly served us the weekend-only sashimi as well, which we enjoyed with fresh wasabi! The baths were crowded, so we couldn’t relax as much as we’d hoped, but overall we were satisfied. However, it was disappointing that the futon in the Japanese-style room was quite thin.

I made a direct Reservation and had a very pleasant stay with kind, attentive service. I was surprised by how steep the hill is, but the Onsen is free-flowing from the source and left my skin feeling silky smooth, and the meals were carefully prepared, lightly seasoned, and delicious. I’d love to come again.

I visited for a friend's birthday, and they prepared balloon decorations and a cake. The food was delicious, the butlers were kind and cheerful, and the hospitality was excellent. I would love to visit again!

All the staff were very friendly. The Onsen was also satisfying. The Italian full-course dinner looked beautiful and was very delicious. The portions were just right, and there was a wide selection of alcoholic drinks. We were able to relax and it became a special trip. I would like to visit again.

The Room was spacious, bright, and clean, and we were very satisfied. We stayed as a group of six across two generations including children, and the 2LDK layout was perfect. Since two of us are smokers, we were also able to relax and smoke in the Room, which made everything even better. We would like to stay again. We checked various sites, but in the end IKYU offered the best price and felt the most reliable.