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I had avoided visiting before because I wanted to stay away from Shinjuku’s crowds, but thanks to its excellent location next to the Tokyo Metropolitan Government Building, it has a great atmosphere and is a lovely Hotel I would definitely like to visit again. Thank you very muc

Amenities included L'Occitane products with a wonderful fragrance—plentifully provided—which made me very happy! After the evening hours at the Club Lounge ended, I moved to another lounge called IBASHO on the 47th floor via a different elevator. This lounge also offered breat

Even without it, I could have shared a bed with my daughter, but everyone was completely worn out. The lobby provided water, check-out was relaxed at 11 AM, and parking was very convenient at 3,000 yen for 24 hours with in-and-out access. I will definitely stay here whenever

The service and the view were truly impressive, as expected from Tokyu Hotels. The exceptional staff service and comfort of the Executive Lounge made me stay longer than I intended. The Room, despite being close to Shibuya Station, was incredibly quiet, very functional, and e

The Hotel itself is not a brand-new Facility, but it was kept very clean throughout, and the calm atmosphere made it very comfortable. All of the staff were courteous and pleasant, so we felt at ease during our stay. The other guests also seemed quiet and respectful, which ma

The meals at the Club Lounge were particularly memorable. However, I was deeply disappointed to find that both my first and last names were incorrect in the survey sent after checkout. Additionally, there was no response for over a week regarding the cake request I made prior to

The room was clean. Although the room was a bit small, the view of Godzilla on the hotel across the street was fantastic. A foreign staff member kindly brought our luggage to the room, and all hotel staff provided excellent and courteous service, making our stay pleasant.

We had a very comfortable stay. Even though we arrived early, you kindly let us into our Room ahead of time, which was a huge help. Thanks to that, we were able to relax until our plans in the evening. The water and hot-water dispenser in the hallway was very convenient! The Room

I regret not writing a letter to the manager about this issue, but there wasn’t one available in my room as there used to be previously. Due to time constraints, I didn’t bother searching for it further. Although I have plans to stay again in two years' time, if similar issues w

The room was spacious, and Meiji Jingu Stadium was right in front—such a delight! The bed was comfortable, and the bath and toilet were separate, with the toilet being spacious as well. The large public bath was clean, and I especially enjoyed the jacuzzi. Meals offered a variety

Although it was slightly cloudy, there seemed to be an event happening, and the night view from the rooftop terrace was also fantastic. The staff at the front desk and restaurant were kind and very accommodating. I also used the large public bath, which was very clean and satisfy

The staff are all very pleasant, and the room service is delicious. I especially love Kanesaka's sushi. The breakfast and lunch buffet may not have a wide variety, but you can feel the quality of the ingredients, and it tastes great. The free minibar is a nice touch, offeri

Looking down through the large windows made me feel a bit dizzy (in a good way). The staff’s hospitality was outstanding, and I was surprised when a staff member I met on the first floor called me by name. A truly top-class Hotel really does offer top-class service. Thank you ver