บริเวณรอบๆ หาดมาดาย × ที่พักชมดอกไม้โรงแรม·เรียวกังที่มีการประเมินห้องพักและสิ่งอำนวยความสะดวกสูง

As a first-time guest, I didn’t know the entrance passcode and was stuck. I contacted the Hotel after 3:00 p.m., but instead of speaking with someone, I only received automated guidance telling me to send my questions by email. While I was doing that, an email with the entrance passcode arrived (it wasn’t sent in response to my request—it was a separate email). Only then could I enter and complete check-in. The first email did not mention that a passcode is also required at the entrance, so it’s easy to mistake the number under the QR code for the entrance code. It was raining, and because the eaves at the entrance are high and short, some guests couldn’t get inside without getting wet. Other guests were also confused—I even had to unlock it from inside and tell them that the entrance passcode is different. It would be helpful if there were on-site instructions explaining how many digits the entrance passcode has and that it is different from the QR-code number. The Room itself was new and clean, although the walls are thin enough that you can hear TV sounds. Since I stayed in my Room during daytime on a Multiple Night Stay, I would like a “No cleaning / Do not enter” sign to be provided.