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I stayed here again for the first time in a year. The entire Room had been renovated. The bed was an Airweave, which I had wanted to try, and I slept very comfortably. Breakfast had also been upgraded with sandwiches and more—the fruit sandwich was delicious. I will definitely stay here again.

Spotlessly clean and excellent value for money. With the Plan including parking, I was able to check in with peace of mind. There’s nothing that can be done about it, but everything was perfect except for the squat-style toilet. Sorry—I’m not comfortable with squat toilets. In particular, the young woman at reception was very pleasant and incredibly soothing. I had a great check-in and check-out experience. Thank you so much!!

Thank you very much for accommodating our various requests. Thanks to everyone, the proposal was a success, and we had a wonderful experience. We look forward to staying with you again. Thank you again.

We stayed on the last day of Silver Week with my son. It was a stay to celebrate him, and when we entered the Room, we found a thoughtful gesture from the Hotel, which truly moved him. Every member of the Hotel staff greeted us with warm smiles and professional service, and we could feel the tradition of this long-established Hotel that represents our country. The view from the Room was also wonderful—Osaka Castle spread out right before us—and simply staying there felt like an extraordinary escape. On our way home, my son seemed to have really fallen in love with New Otani as well. We sincerely appreciate the service and stay that exceeded the price. Thank you very much.

Everything about my stay was wonderful, and I truly had a deeply satisfying time. I was impressed by the staff’s courteous and warm hospitality, attentive service, and the comfortable space. This is a truly excellent hotel that I would love to visit again. Thank you very much.

I stayed for a Multiple Night Stay. The Facility is new and spotless, and the bathroom and bathtub are properly spacious. The Room layout is also well designed—the door isn’t directly visible from the desk, so I could work calmly. Breakfast was high quality too, and the meat soup was delicious! They also served excellent fruit, and at this price with breakfast included, I’m very satisfied. It’s a Business Hotel that could easily feel impersonal, but I discovered some great books at the library café at night, and the staff’s posted recommendations for local restaurants felt warm and welcoming. I often stay at Hotels that cost JPY 20,000–30,000 per night, but this place is more than good enough.

The room was very clean, and the balcony terrace made it feel even more spacious, allowing us to relax and enjoy a comfortable stay. The guest-only lounge had a great atmosphere, and both the drinks and snacks were delicious. The “Miracle Breakfast” lived up to its name—made with carefully selected ingredients, it was outstanding in both ambiance and taste. Also, thank you for kindly storing our luggage before check-in, which allowed us to explore Osaka comfortably.

The hospitality was outstanding. I make sure to stay here at least once every year. Next time, I plan to stay for two nights.

Whenever I visit Osaka, I always stay here. This time, I was grateful that you unexpectedly prepared a larger room for me. Breakfast the next morning was excellent, with a wider variety of side dishes than last time.

Thank you always for such a comfortable stay. Everyone at the front desk and in the lobby, as well as the housekeeping staff, is truly friendly and kind. Staying here makes my memories of Osaka even warmer—this is my favorite and best Accommodation. I look forward to staying with you again next time.

The large public bath on the 14th floor was great. Both the male and female staff at the bath reception were kind and helpful. The woman at the breakfast venue on the 1st floor was calm, kind, and helped with serving the food. The dishes were all healthy and very good. The woman who assisted me at check-in was also kind and helpful.

Almost directly connected to Kitahama Station, and the front desk staff were exceptionally kind. The room type I stayed in had a separate bathtub that was very convenient—overall, I had an extremely comfortable stay. I sincerely appreciate everything. I would love to stay with you again next time. Thank you very much.

I was concerned to find a small nail on the floor in the room, and dust had accumulated on the shoji frame. The room is compact but functional and convenient. At other Nono properties, there is a self-service coffee machine that anyone can use freely, but here only guests who pay for lounge access can have drinks. Perhaps because it was a weekday, the large public bath was not crowded, so I could bathe at a relaxed pace. After getting tired from walking around Osaka sightseeing spots, it was great to unwind in the hot spring.

I chose this Hotel because it offers excellent access within walking distance to the Shinkansen, Hankyu Railway, and the Midosuji subway line. The cleaning was thorough, and both the building and the Room were spotless. There are three elevators, so there was no waiting time. It perfectly matched my criteria when choosing a Hotel. I would like to stay here again when I visit Osaka.

It was a pleasant building and Hotel with new Facilities. However, since we chose a small 15 m² Room, it was unavoidable, but as two people in a twin Room there was hardly any space to pass each other. Next time, I will choose the Room more carefully. Also, due to the layout, it seemed the only way to turn the entrance light on and off was to climb onto the bed and use the switch on the headboard, which might be difficult for elderly guests.

Although we stayed in a twin room, the bathroom was spacious and helped us relax after a long day. It was farther from Osaka Station than we expected, but it was easy to find. Thank you very much.

We used the anniversary Plan to celebrate my partner's birthday. Before our stay, we had sent a gift in advance, and it was already beautifully set up in the Room upon our arrival. Additionally, we consulted about a surprise beforehand, and despite some timing challenges (I missed the confirmation email after check-in—my apologies for that), the staff assisted us very kindly and thoughtfully, which made us truly happy. We couldn't finish one bottle of champagne and the cake between just the two of us—we felt sorry about that! The atmosphere was stylish, and my partner especially appreciated being able to take drinks like coffee in portable cups back to our Room. We would love to stay again if we have another opportunity. Thank you so much!

Because this Hotel is located directly above Shin-Osaka Station, it’s recommended for first-time visitors to Osaka. Both JR and the subway are just steps from the ticket gates. From Shin-Osaka, you can easily access all of Osaka’s major sightseeing spots. The Facility is compact yet well designed and easy to use, so you can enjoy a clean and comfortable stay. The staff were very friendly and helpful.

We stayed in a Japanese-Western style room. Hotels that offer this type of room are rare, and it was especially helpful for us traveling with children that it’s not far from Shin-Osaka. They also lent us a baby bottle sterilizing set and a diaper pail, which was a huge help. What we also really appreciated was having a microwave and washing machine in the room. The microwave was perfect for warming baby food, and we were able to wash clothes that got dirty (and having detergent provided was an amazing bonus!). On top of that, checkout is at 11:00, which is very convenient when traveling with kids. We could stay until the last minute, making it much easier to plan the rest of our day. Overall, all of the staff were incredibly attentive (including at breakfast and at reception), so we felt comfortable throughout our stay. I highly recommend this hotel for families with small children. We would love to stay here again when visiting Shin-Osaka.

It’s close to Yodoyabashi Station, has a large public bath, and was affordable—I was very satisfied! I could use the large public bath almost by myself both morning and night, and the breakfast venue staff were kind; it was a great Hotel. In the morning, when I went to the large public bath in loungewear, I ended up sharing the same elevator with people heading to breakfast, which was a little embarrassing—but we weren’t acquaintances and we were all guests at the same Hotel, so it felt fine. If I can stay for that price on a Saturday, I’d love to stay again!