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We stayed here for the first time with our dog to celebrate our daughter’s birthday. The welcome drink and dessert were very delicious! The welcome treat for dogs also seemed tasty—our pup finished it in no time! There’s also a drink bar available at certain times, which was great. They even have alcohol, which was the best!! The dog run was air-conditioned, so it was comfortable even in midsummer. Our dog ran around until completely tired out. Dinner is buffet-style, so it’s hard to decide what to eat (lol). The roast beef and sashimi served as a one-plate set at the table were amazing! Alcohol is available for an additional fee, but the food is so good you can’t help wanting a drink (lol). You can dine together with your dog, and there’s also a buffet just for dogs, so we really enjoyed the meal. Since it was our daughter’s birthday, we ordered a cake for an additional fee, and it was delicious as well! The staff celebrated with us too, and our daughter was thrilled! You can also use a private bath. We used it this time; we had 90 minutes, so we could relax without rushing. Dogs are allowed in the private bath too, which is wonderful! There were post-bath drinks and ice cream in the fridge—also fantastic! It’s well worth paying the extra fee! By the way, I also used the large public bath in the morning. The view was great, and it felt wonderful bathing while looking out over Lake Hamana! The breakfast sandwiches were filling and very tasty! They come with pudding too—again, amazing! One of the reasons this Hotel felt so good is definitely how pleasant all of the staff are!! Everyone we met was smiling; they talked to our dog and played with him too. Our pup got lots of love! If I had to mention something negative: although parts have been renovated, there were some areas where you could feel that the building itself is old and showing its age. But personally, there were far more positives than anything else. How easy it is to stay with your dog here, how great the staff service is, how delicious the food is, how relaxing the baths are—we went home satisfied as a whole family! I’m glad we chose this Hotel for our first overnight trip with our dog. We’d love to stay again!!

I visited with friends in March, and this time I came with my son’s family. The food is simply delicious, and even my five-year-old grandchild can have fun at the amusement park and inside the Hotel. Beer was available after bathing and during meals as well, which made my daughter-in-law very happy. The meals were excellent—both grilled Hamana Lake eel (kabayaki) and white-grilled eel (shirayaki) were so good that I ate far too much. I usually don’t eat seafood bowls elsewhere (because they’re not tasty), but for some reason I end up having them here. And the staff who prepare the food are very kind. Next time, I’d like to bring my daughter’s family too. The desserts made with local ingredients and the small dishes are also delicious. I don’t think there is any other Hotel buffet as good as this. The only problem is that I eat too much and gain weight. Even breakfast has great variety, and even the scrambled eggs taste wonderful. The shirasu and eel onigiri-style rice balls were very satisfying too. With four adults and one small child, it’s hard to deny that the room feels a bit small. But since a larger room would have doubled the price, we ended up trying to save money. Well, we only sleep there anyway. This may be a bit rambling, but considering the price, all I can say is thank you very much. If possible, I think a dry sauna would be better than the current one in the bath area.

I’ve stayed at four Mercure properties with my family so far, and honestly, this one was the best. The dinner selection felt more geared toward adults and wasn’t overly focused on fried foods; the tuna sashimi was exceptionally fresh, and there was a generous amount of eel—Shizuoka is the best. It’s a place you’ll definitely want to return to.