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We stayed with our child, and we truly appreciated the thoughtful attention to detail. They prepared futons for our child’s nap, and even provided a baby bouncer and a diaper trash bin, which made us feel comfortable and at ease throughout our stay. The meals were excellent, and we were very satisfied with both dinner and breakfast. We also loved that the soft drinks, beer, and other beverages stocked in the refrigerator were complimentary. Drinks were available after bathing as well, and we felt that every small service was well taken care of. All staff members were polite and attentive, making our stay pleasant from start to finish. This is a wonderful Ryokan where families with children can stay with peace of mind.

I look forward to staying at Pearl Star every summer. Thanks to the staff who provide Shuttle Service with a smile from check-in to check-out, I always have a very pleasant stay. Breakfast is one of the highlights for me, and I like to get seated early and enjoy it at a relaxed pace. This is a Hotel I would love to stay at again and again.

I stopped by and stayed here on my way back from visiting Ise Grand Shrine. It’s within walking distance from the station, and I was able to check in smoothly with no stress. The building is undeniably old, but the Room was kept clean. The meals were very delicious. The local specialty, Atami-ni, was truly outstanding. It’s also nice that you can choose your dried fish at breakfast. Many of the staff are from overseas, but their hard work comes through, so there’s no stress. The Onsen was at a comfortable temperature and felt great. I’d like to stay here again if I have the chance.

I was able to fully relax and heal my exhausted body after caregiving. Thank you for taking care of me. I felt the food was a little strongly seasoned, but I finished everything! It was a very good rest. I look forward to staying with you again.

The mist felt like a shower of beauty serum, and my skin became truly soft and deeply moisturized. After enjoying the hot stone sauna, the open-air bath, and the radon Onsen, even my knee pain had eased by the time I left. I was amazed—my knee could bend again! The staff were all very warm and welcoming, and breakfast was beautifully presented and delicious. I prefer this style over a buffet. I would love to visit again.

This was my first stay in Yugawara Onsen. The water is quite hot, which I personally like. The dishes were beautifully plated and a delight to look at as well. We were also very grateful to the staff who assisted us during meals—they were always smiling and very attentive. This isn’t specific to this Hotel, but regarding children’s meals: when we choose Child Sharing Existing Bedding and order only the meal, most places serve something like a kids’ set. Even if it’s paid, we would really appreciate having the option to choose just rice and miso soup. Our 2-year-old was kindly provided rice and miso soup free of charge. For our 5-year-old, we felt it wouldn’t be right not to order a meal, so we did—but we would be very thankful if there were options to choose from. I don’t want to end up finishing what my child leaves behind instead of enjoying the wonderful food myself—an admittedly selfish request. The dried horse mackerel at breakfast was absolutely delicious. We look forward to staying again when we visit Yugawara.

This was our fifth stay. The service from the international staff during meals was excellent. Their Japanese was very good, and they spoke clearly, which made it easy for us seniors to understand. The portion sizes were just right, and the dashi broth was outstanding. We will be back again.

We arrived a little early, but relaxed in the lobby while enjoying shaved ice. That kind thoughtfulness made us very happy. This is an old but truly lovely Hotel, quietly nestled in the mountains of Atami. The soft, high-quality Onsen is outstanding. The building does show its age, and there is also an area where the owner lives, but that is more than made up for by the wonderful Onsen and meals. Fresh sashimi. Delicious fresh salmon roe. Steak and sukiyaki, and a great variety of desserts, fruit, and ice cream—everything was very satisfying. The amenities are plentiful as well—both in the Room and at the large public bath: DHC face & hand soap, gel lotion, cleansing oil, body & hand milk, milky gel, and hair milk, plus KOSE shampoo, conditioner, and body soap— an excellent selection. There is also a pool that can be used year-round, which is great for children. It really felt like what you would expect from Livemax. Considering how travel costs have risen in recent years, this resort offers excellent value for money. Many of the staff are from overseas, but they are well trained so we felt at ease and very comfortable throughout our stay. Whenever we want good hot springs water or delicious sashimi again, we will come back to stay here. I would highly recommend this very comfortable Hotel to many people. Thank you very much for your hospitality. We look forward to staying with you again.

I usually stay at health insurance association retreats or Tokyo ward-run resorts (paying the non-resident rate), but this place was available for about the same price, so I decided to try it. Since it was a weekday, only a few cars were in the parking lot, and it felt spacious and comfortable. In the lobby, there is a coffee machine that guests can use freely. The Room had been nicely renovated, was well cleaned, and provided a relaxing environment. There are three bathing areas that rotate between men and women by time slot. Perhaps out of consideration for nearby buildings, the women’s open-air bath is scheduled from nighttime to early morning, which felt reassuring. Compared with typical retreat facilities, the meals were far more upscale—generous portions and very tasty. The self-serve soy sauce soft-serve dessert is outstanding. Laying out futons in the Japanese-style Room is self-service, but if you don’t mind that, it offers great value for money. The staff were also polite and pleasant throughout. I’d like to stay again soon.

We chose this place because it was all-inclusive, and both the baths and the service were excellent. In particular, as someone in the same industry, I was truly impressed by the attentiveness and consideration shown by the Nepalese staff in the dining area. Thanks to them, we had a wonderful time. Unlimited drinks from check-in to check-out was more than I could ask for as a beer lover—I enjoyed plenty. The open-air bath wasn’t too hot and felt great! We’d love to come back again! Thank you very much!

At the very end of summer vacation, my husband and son insisted on coming here for glamping. As a woman, I was honestly a bit nervous about the Facility and meals—but it was simply the best. 【Check-in】 They explained the Facility to us. At the marché, there were vibrant vegetables and even seafood in a large tank! Some items are free, and others can be exchanged with coins you receive—choosing what to get was so exciting. We booked a Plan with dinner and breakfast included, but the portions were incredible. Even my big-eating husband and son had more than enough with what was included in the Plan! (Any unused coins could be saved for Shizuoka souvenirs or even kept for our next stay.) In the firewood area, there were many different types of wood. The Room already has firewood for cooking, but here you can choose wood to enjoy different sounds and aromas. 【Room】 It felt spotless, and we had no worries about odors or temperature. There are two BBQ areas—one indoors and one outdoors. The indoor side (with an earthen-floor style space) has a kitchen and a large ventilation duct, plus air conditioning, so smoke doesn’t come into the living area. The Room was extremely clean and beautiful. I expected some bugs or smells with glamping—and heat in summer—but it was surprisingly comfortable. There’s a double-sink vanity, two types of hair dryers (including a Repronizer), and even hair irons provided. In addition to pajamas, they also provide samue loungewear for dinner (for both adults and children), so there’s no need to take home clothes that smell like food. 【Onsen & Sauna】 There is an Onsen connected directly to both indoor and outdoor baths, plus a barrel sauna and an impressive cold plunge pool. Ponchos and hats are also available. The bedroom is separated from the bath/changing area/vanity area, so it works well even for two families traveling together. 【Meals】 The commercial refrigerator was stocked with juices, alcoholic drinks, and ice cream! With stylish camping gear like skillets and mess tins—along with ingredients & recipes—our 10-year-old son enthusiastically cooked for us. The thick Shizuoka beef was so tender you barely needed teeth… even the abalone was truly soft! For breakfast you can choose Japanese or Western style; either way it was delicious and satisfying. All of the staff were very kind. We enjoyed luxury-Hotel-level comfort while still experiencing the freedom that makes glamping special. We’ll definitely be back when the season changes!

I visited in search of an Onsen that is not chlorinated and does not use circulation. As expected, there was no chlorine smell, and the water was gentle and very satisfying. The meals were carefully prepared and truly delicious—I left completely full. The building is old, which can’t be helped, but the excellent hot spring water and food more than made up for it, so overall I was very satisfied. One episode that left a strong impression: After checkout, the attendant came to see us off at the entrance. After saying goodbye, we headed to the parking lot a short distance away (it took us some time to finish packing). When we later drove past the entrance, we realized she had been waiting in the heat just to see us off! She kindly stayed until the very end, and I was deeply touched by her warm hospitality. Thank you for taking such good care of us. We truly appreciate it. I would love to visit again.

The bath was small, but the open-air bath was warm as well. The meals were small in portion, but excellent.

We stayed for one night and had a wonderful time. The building is old, but it feels clean and well maintained. Dinner was the Pine course, featuring grilled dancing abalone and snow crab. Each dish was carefully prepared—delicious and beautifully presented with vibrant colors. The portions were more than enough, but we enjoyed everything. The baths are small individually, but we were able to enjoy four unique types of baths and spend a relaxing time together as a couple.