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I stayed here for the first time because I couldn’t book my usual Accommodation during Golden Week. It’s very close to the station, so access was convenient. However, there were many foreign guests, such as Chinese visitors. It was helpful that I could rent a hair iron and a bicy

Here are the good points and areas for improvement I noticed during this stay: 【Good Points】 ① High-quality buffet (especially dinner) ② Excellent public bath ③ Surrounded by nature, perfect for refreshing 【Areas for Improvement】 ① Being repeatedly asked, "Is this y

Thank you so much for that. The staff were all very kind, the meals were delicious, the lobby was spacious and had a relaxing atmosphere, the courtyard illumination was beautiful, and the large public bath was very spacious and comfortable. I had a wonderfully relaxing stay.

The dinner's birthday plate and the Room decorations were truly wonderful, making the birthday surprise a great success. I was deeply moved by the hospitality that exceeded my expectations. My friend was very happy, and I’m glad we chose to stay at this Hotel! Thank you so much!

I have visited many Onsen Ryokan and Hotels, but the Japanese dinner and breakfast served here were unquestionably among the very best—truly top-tier quality. The location is also excellent, offering a wonderful setting where you can fully enjoy Karuizawa’s rich natural surroun

It was an absolutely stunning villa hotel. All appliances were BALMUDA and Vermicular, cutlery was Cutipol, and the accommodation featured luxurious amenities such as a wine cellar, sauna, fireplace, and washer-dryer. The interior design was impeccable and truly inspiring.

The moment we stepped inside, we were enveloped by a sophisticated space with high ceilings, giving us a sense of richness and luxury. Sipping coffee while listening to the gentle sound of the river and wrapped in a blanket on the terrace was pure bliss. It was a luxurious mo

There were plenty of staff, all kind and attentive, and everything felt spotless; the amenities were excellent as well. We took our time enjoying dinner (the creative dishes were wonderful and delicious), and had a leisurely breakfast too (a great selection of soups and sweets,

Next door, AQUAIGNIS GARDEN SPA has two types of saunas and two types of cold baths, which made it incredibly satisfying. I especially loved the outdoor wood-fired sauna—you can truly unwind while watching the flickering flames. The cold bath was also deep enough to submerge in,

Thank you for all the assistance, from luggage storage to bicycle rentals. The breakfast was very delicious. The scent of the Hotel was also pleasant. I will use your services again if I have the opportunity to visit Karuizawa.

The bathroom and washroom were cold and uncomfortable... (There is floor heating, though). The hall in front of the entrance to the living room (such as the Japanese-style room) seemed like it could be used as a play area or for naps when I looked at the layout, but it was v

We were happy to stay here with our dog and child. It was great that all the dog amenities were provided (we brought our own, so we didn’t use them). Also, we couldn’t use the washing machine unless we turned on the main water valve (sorry if this was written somewhere). We’d ap

It is very well maintained, and both the Room and amenities are easy to use. Considering the price, including the location, I highly recommend it! You can walk to the outlet, the old Karuizawa area, and even the Mampei Hotel. On the day of checkout, there was a bit of snow, but t