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Every staff member welcomed us cheerfully, served freshly grilled oyaki from the irori hearth, and offered warm, delicious welcome tea. When we were shown to our Room, the service was polite and attentive without being intrusive. The open-air bath on the rooftop while wearing a y

I visited with my mother in her 60s. The Accommodation isn’t large, but that was actually a plus—the atmosphere was calm and very comfortable. It was quiet, and you could sense that the other guests were relaxing as well. We made a Reservation for a Room with a private Onsen, so

There is also a private open-air bath, and it was wonderfully relaxing to soak in silence without worrying about anyone around. Breakfast was unhurried as well, and I could enjoy it slowly in a peaceful setting. Combined with Shimosuwa’s crisp morning air, it felt like time that

Every dish featuring local and seasonal ingredients was delicious, and the overall quality was excellent. The Room was clean and comfortable, making it easy to unwind. We also enjoyed the Onsen within the property at our preferred times and had a wonderfully relaxing experience.

While it may be due to current staffing shortages, it felt a bit disappointing. If beds could be added to the Japanese-style rooms on the lake side in the future, they would become even better rooms. The location, hot spring water, and meals are excellent; I hope these aspects w

m. and was shown to my Room. It is a large, historic Accommodation with an inner courtyard that evokes a karesansui rock garden, yet everything inside was kept very clean. The spacious Japanese-style Room with an open-air bath on the 3rd floor of Shurokaku offered views of Lake

The location of the panoramic large public bath on the top floor (14th floor) was outstanding, and I was able to fully enjoy the Onsen in luxury while taking in a sweeping view of Lake Suwa. The water quality was excellent, and I found it soothing enough to visit many times durin

The staff were all very kind and even shared some food for feeding when they noticed our child watching the turtles. All meals were delicious, but especially the sashimi—it was exceptional! (Surprising for a landlocked prefecture!) During a jazz concert in the lobby, my son cla

Great value for money. The baths are amazing, with multiple tubs available. The men's and women's baths switch between night and morning, allowing you to enjoy more tubs even during a one-night stay. I stayed for two nights, so I was able to enjoy all the baths at both night

Relaxing in the open-air bath with brown mineral water and a panoramic view of Lake Suwa made all my fatigue melt away. Both breakfast and dinner were delicious, and I appreciated the thoughtful service of serving warm dishes while they were still warm. True to its name as an ann

I called in advance with some concerns, and they kindly explained everything, allowing me to visit with peace of mind. The open-air bath offered a beautiful view of the sunset, and in the morning, I enjoyed a refreshing soak. The large public bath on the first floor was also ve

The bath was compact yet comfortable for relaxing. The outdoor bath, inspired by the Katakura Sen'nin Bath mentioned in other Reviews, featured pebble stones on the bottom and a depth of 110 cm. While initially hesitant due to the unique sensation underfoot and the depth, I enjoy