บริเวณรอบๆ บ่อน้ำฮาโป × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

We stayed at this Hotel because it is close to the gondola for trekking at Hakuba Happo-One. The interior was simply charming, and we relaxed on the lobby sofas in the evening—the high ceilings made it feel like an overseas Hotel. Many of the staff were from abroad, but everyone was friendly and provided excellent service, making our stay very pleasant. We visited in summer this time, and would love to come back in winter as well.

We stayed for one night after trekking to Happo Pond via the Happo Gondola. I had stayed here once about 20 years ago, and I still remembered how pleasant the bath was and how clean the Room felt. This time, I had the same impression. The building has aged, but the Rooms are still clean and the bath is just as relaxing as ever. Dinner may have improved now that all-you-can-drink alcohol is included. As for dinner, there were quite a few items that seemed like frozen foods (such as pasta and fried chicken), but for our eldest daughter—who is a picky eater—the flavors were reliably familiar, and she was happy that she could eat everything (lol). After trekking, being able to take a bath, have a meal, sleep in an air-conditioned Room on freshly washed sheets—and at this price—was extremely satisfying. It may not be ideal for those looking for a stylish highland resort experience.

It takes over 6 hours one way, but it's worth coming back. Despite some restrictions, it is valuable to have accommodations where pets can stay in almost the same room and receive similar services as regular guests. The lounge service, dinner, and breakfast with a view of the outside offer truly extraordinary and wonderful moments. The room's bath is an Onsen, surprisingly spacious enough to stretch your legs. The only concern is that the room's air conditioning cannot switch between cooling and heating, which might be a bit worrisome during seasonal transitions.

Rather than spending the trip staying inside a Hotel or Ryokan, I was able to fulfill every wish: enjoying delicious food in the great outdoors, taking in the mountains and starry skies, soaking in the Onsen, and truly refreshing both body and mind. The entire Facility was impeccably clean and comfortable, and above all, I was delighted by the staff’s warm hospitality. Many of them are young, but it was clear through every interaction how well trained and knowledgeable they are. Their thoughtful attention to detail made the stay enjoyable from start to finish—I’m so glad we came. With the wine pairing at dinner, we were able to enjoy a variety of wines, and the kinki (rockfish) acqua pazza was especially outstanding. The Shuttle Service from Nagano Station also made getting there worry-free, resulting in two very satisfying days. Thank you very much. I feel the Accommodation rate is well worth it. Next time, I’d love to visit with my son as well.

This is our fourth summer stay, and Hakuba Mountainside never disappoints no matter how many times we visit. The Facility is always kept clean and comfortable, and the front desk and housekeeping staff are polite and friendly, making every stay truly pleasant. The kitchen is also very well equipped, with plenty of cookware for anyone who wants to enjoy serious home cooking. Our summer holiday starts with waking up to birdsong in the morning. We then enjoy a walk, followed by a leisurely lunch with fresh local vegetables and naturally leavened bread. In the afternoon we take a nap, and in the evening we head to Happo-no-Yu, famous for its highly alkaline waters. Soaking slowly while taking in the view from the open-air bath is pure bliss. At night we go to bed early with a book—this luxurious, peaceful day is something we repeat every year. And by the end of our trip—perhaps thanks to Happo-no-Yu—our skin feels wonderfully smooth and makeup goes on surprisingly well, which has become one of our annual pleasures too.

We stayed for two nights in mid-October with three generations of our family and our beloved dog, and we had a very comfortable stay in the spacious room. The cleanliness was exceptional, making it hard to believe it was a pet-friendly accommodation. The large living room and kitchen allowed us to enjoy cooking together as a family. The kitchen was well-equipped with plenty of cookware and tableware, so we had everything we needed. (We bought ingredients for dinner at a nearby supermarket.) The separate toilet and bathroom made it convenient for everyone to use without any hassle. It was also helpful that basic dog supplies like a cage and pet sheets were provided. Although pets were not allowed in the bedrooms, our dog relaxed comfortably in the living area. The location right in front of the slopes (Happo-One Ski Resort) was perfect for walking our dog, especially during early morning strolls which were incredibly refreshing. It was also easy to drive to Kurobishi-daira, where we enjoyed stunning autumn foliage—this year seemed to be an excellent year for fall colors! We would love to visit again during summer when the greenery is lush. Traveling with three generations of family members—and especially with a pet—can make choosing accommodations challenging, but this place exceeded all expectations. It's highly recommended for families traveling with small children (grandchildren), as you can relax comfortably in your room while enjoying quality time together!

Thank you very much for staying with us. We were impressed by your prompt and courteous responses to our various questions. We hope to welcome you again in the future.

A wonderful accommodation where you can fully enjoy the world of Finn Juhl. You can relax and unwind from daily life no matter where you are in the property. The furniture, which is often difficult to purchase due to its price range, offers a rare opportunity to experience sitting comfortably on such sofas and chairs, placing a wine glass or nuts on the table, and enjoying an extraordinary yet familiar moment. Even for those who are not interested in furniture or unfamiliar with Finn Juhl, this could be an excellent chance to discover the exceptional comfort and design of his creations. The breakfast was delightful with freshly squeezed juice, fresh vegetable salad, warm egg dishes, sausages, and more. (*We used an Onsen outside the facility so we did not use the bath here; hence rated it as "3.") I would love to stay again in a different room during another season. Looking forward to visiting next time!

We stayed as three families. The spacious and comfortable Room provided enough private space for everyone. It was fully equipped with everything we needed and incredibly stylish! It was such a wonderful place that we definitely want to come back again.

Located in the upper area of Wada-no, it was very quiet and pleasant. The exterior and interior were stylish as well. However, the built-in washing machine and kitchen appliances like the microwave were foreign-made; while they looked elegant, their usability was a bit confusing. Additionally, during summer nights, countless insects were attracted to the lights and stuck to the windows. Other than that, it was a chalet I would love to visit again.

【Check-in】 The accommodation sends the entrance PIN code via SMS to your registered phone. Enter the code to access the property and call the front desk. Note: The email provides two phone numbers, but one is incorrect (please address this issue). You can choose between in-person or online check-in when asked by staff. For online check-in, procedures differ for domestic and international guests, so confirm over the phone beforehand. If you prefer simplicity, in-person check-in is recommended. 【Facilities】 The accommodation is very clean. All rooms are equipped with floor heating and individual air conditioners for maximum comfort. Each room has a private toilet and shower (the second-floor room includes a bathtub), ensuring privacy. The living room features high ceilings with an incredible sense of openness; however, while large windows offer great views, there are no blinds in the living area—this may be uncomfortable for some guests despite minimal surroundings. The semi-open-air bath on the first floor is spacious enough to accommodate 3–4 adult men at once comfortably but lacks a changing area (possibly designed for direct use after skiing using the laundry space near the entrance). Note that it’s visible from outside through its windows—likely from neighboring villas—so additional privacy measures would be appreciated. The kitchen is well-equipped with dishes and cooking utensils (though no measuring cup was available). Guests need to bring their own seasonings but will find it highly functional overall. Used dishes can simply be placed into the dishwasher. A baby crib can be borrowed free of charge if requested in advance (floor-sleeping type). Additionally, all rooms feature twin beds; however, according to staff members, they can rearrange them into a double bed layout upon request. 【Check-out】 Guests are told they may leave freely without any formalities at checkout time; however, confirming this process during your stay might provide peace of mind. 【Overall Experience】 The living room sofa was very comfortable to sit on, and we enjoyed watching TV on its large screen—it was an incredibly relaxing stay overall! We look forward to staying here again!

I have stayed at luxury hotels and villas around the world, and this was definitely among the top-tier experiences. Simply outstanding.

We stayed as a group of 10 across three families and enjoyed a comfortable time with the spacious living-dining area, rooms for the children, and separate family rooms. The fact that there were three showers and toilets was great for ensuring privacy! For meals, we considered hiring a private chef but decided to cook together while enjoying drinks at our own pace. It would be nice if the private chef option included Western cuisine as well. During our stay, we visited local supermarkets such as Delicia, Big (AEON), and A-Coop. Among them, A-Coop is recommended for its variety of vegetables and selection of prepared foods. For breakfast or snacks, we recommend visiting the bakery just one minute away on foot (Sakurara Confectionery). Their rice flour donuts were chewy and delicious! Our favorite spot in the accommodation was the dining table (180×180 cm), which had an excellent square shape and size for group meals! Even with many people seated around it, conversations felt comfortably close yet not crowded. Additionally, the BANG & OLUFSEN speakers were very stylish with excellent sound quality! We highly recommend using them in stereo mode. Please note that connecting via Bluetooth may only link to one speaker; it seems necessary to select AirPlay for proper stereo connection. While some parts of the manual could be improved regarding these features, we appreciated how helpful JADE Group staff were over phone calls and on-site support when needed! Although vacation rentals can sometimes raise concerns about support services, everything from pre-arrival phone assistance to post-arrival hospitality was excellent. We had a truly pleasant stay. We look forward to staying at another property from this group in the future!

We stayed as a group of three families (6 adults and 4 children). The accommodation was clean both inside and out, allowing us to have a wonderful time. The thoughtful touches such as insect repellent, mosquito coils, and pet sheets were much appreciated. We also made several inquiries by phone before and during our stay (e.g., about towel replacements), and the staff responded promptly and courteously, which was very helpful. If possible, we would love to stay again next year. If I may suggest some improvements: - A minor point, but while there was a rice cooker and measuring cup for rice, there was no rice paddle. It would be great if one could be provided (or at least noted in advance if unavailable). Additionally, having cooking utensils like long chopsticks for stir-frying would be even better. - The refrigerator took some time to cool down; it would help if it could be turned on before check-in if possible (the air conditioning was already on and very comfortable). - A guide or instructions for using the kitchen appliances would be helpful (especially for overseas-made IH stoves, microwaves, dishwashers). - Including a floor plan of the building might make it easier to visualize the space. Even with these points in mind, we had an extremely satisfying stay. Thank you very much!

Located in a nature-rich area of Hakuba, this accommodation offers a relaxing experience surrounded by natural beauty. The garden is equipped with facilities for barbecues and campfires, allowing guests to enjoy meals while listening to the sounds of birds. The rooms are exceptional, each featuring its own toilet and bath/shower room. Additionally, the top floor boasts a stone-built bath resembling an Onsen, which we enjoyed multiple times. There are two living rooms so spacious that it was hard to decide where to settle in. Conveniently located near all attractions in Hakuba, with ski slopes just nearby, it’s perfect for morning walks.

We stayed here on a touring trip with friends. Being able to have a barbecue on the terrace was fantastic. We’d love to stay again.

A very warm family-run accommodation! The host, his wife, and their children were very friendly and approachable, leaving a great impression. Additionally, the bread baked by the wife was exceptional, making for a wonderfully tasteful breakfast. It was such a pleasant accommodation that I would love to stay here again if given the chance. Thank you!

This was our first trip to Hakuba with my daughter, and we were very satisfied with this accommodation. With only four rooms, each uniquely designed, we chose the "Condo" room this time. The room featured beautiful interior design, offering a luxurious and private experience. My daughter was delighted as well. For us, the enjoyment of a trip heavily depends on the accommodation's room and meals, and Kunugi exceeded all expectations with its hospitality and cleanliness. One of the highlights was the bath facilities—three options including indoor baths and an outdoor Asian-style bath that required a reservation. The outdoor bath had a tropical resort vibe where we could relax while enjoying views of the garden. It was so pleasant that I ended up using it twice—once in the evening and again in the morning. Dinner consisted of a full-course menu featuring fish and meat dishes that were casual yet delicious. The French toast served at breakfast was also excellent, which made my daughter very happy once again. Having stayed at many hotels or ryokans before, I believe accommodations like Kunugi—with its originality and exceptional hospitality—are rare to find. While winter is likely their peak season due to increased demand, visiting during off-season periods like now through autumn offers more reasonable rates. Summer in Hakuba feels like experiencing Japan’s traditional landscapes—a truly unique region worth visiting. We will definitely return for another stay! The owner was incredibly kind—a wonderful host—and even provided shuttle service for us. Thank you so much for making this summer trip such an unforgettable experience!

It was a quiet and relaxing accommodation. The lobby and terrace were also beautiful. In most hotels, the air conditioning doesn't work well, making it too cold or too hot at night, which often disrupts sleep, but this place was very comfortable.

The hotel feels a bit dated, but the staff are wonderful. They kindly offered a free shuttle service to and from the station. We enjoyed the view of the ski jump, as well as the onsen and complimentary massage chairs. It’s also very close to the cable car and has convenient vending machines for drinks.