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Enjoying a course meal while listening to live music was an unexpected treat and made for wonderful memories.
They also thoughtfully placed an Anpanman plush toy and even a Shimajiro hand-play toy on the table to keep our grandchild entertained, which delighted them.

We stayed for one night and two days. The Hotel had a lovely Room, the Onsen was great, and all the food at the buffet was delicious! However, since the Hotel has a long horizontal layout, walking from the lobby to our Room, from our Room to the bath, or to the restaurant was

The thoughtful service, such as providing a backrest cushion at the restaurant and bringing chopsticks, made our stay very comfortable. The staff's hospitality was excellent, and my mother was extremely satisfied. We hope to visit again next year to escape the summer heat.

While we understand it's necessary due to being in a separate building, my friend and I thought it would be very helpful if small basket bags were provided for spa use. Since this visit was during winter, we'd love to come back again during the fresh green season. Thank you v

Thanks to the Shuttle Service by bus and the luggage Shuttle Service after checkout, we were able to travel comfortably in the cool. This service was extremely helpful. The staff’s hospitality, the quality of breakfast, and the Room’s spaciousness and cleanliness were all on par

No matter when we visit, everything is wonderful—the calm atmosphere, the excellent selection at the shop, the Onsen, the Room, and the meals. The staff’s understated hospitality and kindness are outstanding—better than luxury Hotels in central Tokyo. That’s why I always want to

The dinner's birthday plate and the Room decorations were truly wonderful, making the birthday surprise a great success. I was deeply moved by the hospitality that exceeded my expectations. My friend was very happy, and I’m glad we chose to stay at this Hotel! Thank you so much!

Thank you very much. The Room had an antique style with gentle and charming wall light illumination. And the breakfast was absolutely delicious! The smiles of the staff were also very comforting. Thank you for the wonderful memories. We would love to visit again!

Great location with easy access and shopping opportunities nearby, exceptionally attentive staff, and clean rooms—all of these made for a wonderful trip. The highlight, however, was the food. (We highly recommend choosing a meal-inclusive Plan.) Every dish was delicate and sh

There was a private dog run, and the dogs were very happy. The Room was very clean and equipped with everything needed for the dogs. Everyone at the Hotel was very kind, and our first trip with the dogs became a fun and wonderful memory. We would definitely like to stay again.

The staff's kindness and hospitality always make for a comfortable stay, and the location in Old Karuizawa is very convenient. The private family bath is relaxing, and the meals are exceptional. I always end up gaining weight when I return home! I'm already looking forward

The service and hospitality were excellent, the meals were delicious, and we felt very elegant throughout our stay. The Room was spacious, clean, and allowed us to relax comfortably. We would love to visit again with my mother during a different season. Thank you very much!

They upgraded our Room (perhaps because there was availability), and we were able to relax in a spacious Room, which was wonderful. Both dinner and breakfast were delicious. For breakfast I debated the French toast, but this time I chose an egg dish. Next time I would definitely

Even without a large public bath, the spacious bathroom in the room was more than sufficient. The meals were excellent, featuring plenty of seasonal ingredients, and we enjoyed everything from appetizers to desserts with both our eyes and taste buds. We were able to relax comfort

We visited with my mother-in-law, who is over 90 years old. The Room, bath, and lounge were all exceptional—everything was "absolutely satisfying." We were especially touched by the thoughtful gesture of providing a care chair for my mother-in-law in the bath. The meals were also

The location is excellent, surrounded by greenery, making morning walks very pleasant. Both dinner and breakfast were highly satisfying. The cheesecake dessert was fluffy and incredibly delicious. It was also great that pajamas were provided instead of yukata. However, the si