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We stayed as a family of four. The Room and bath were great, but above all, the meals were outstanding. The complimentary beer after the bath and ice cream were also nice, but what impressed us even more was the staff’s hospitality. From casual conversations they suggested a stro

It was truly an amazing experience. The staff worked with us multiple times beforehand to plan a surprise, and their attention to detail was incredible. I've never experienced such exceptional hospitality before. Thank you for accommodating our requests with a smile! The staff

It is a pity that Buildings 1, 2, and 3 are on separate plots, so you need to walk along the sidewalk of the main road. The restaurant serves excellent food and is definitely worth using. Since the shower area in the Room is inside the bedroom, I thought a glass partition wou

This time, I stayed with my second son, his family of three, my husband, and myself. Last time, I was impressed by the quality of the hot springs and the delicious food! Especially the private open-air bath, which had a spacious relaxation area and a good, thick quality of hot

The room was spacious, reducing pre-performance stress and allowing me to relax comfortably. Although the building shows its age, it is clean and comfortable, including the bath facilities. It’s slightly away from Karuizawa's central area, but for music and performance enthu

This is my third visit, and the room with a massage chair remains very clean, while the spacious bathroom allowed for a relaxing time. The lawn in the dog run is well-maintained, making it a pleasant and dog-friendly accommodation. I would love to visit again when I come to Karui

We enjoyed apple pie and royal milk tea at the café, cocktails at the bar, and finally dinner at the restaurant. And to top it off, an Onsen we could soak in anytime. Off-season Karuizawa was quiet and peaceful, and my heart, body, and stomach were all happily satisfied. Thank yo

It was wonderful. The staff were very friendly and kind. I was truly impressed by the thoughtful touches throughout the Hotel, such as handwritten boards and materials introducing birds you can see around the Hotel. The Room was also very clean and comfortable, and the meals wer

This was my third stay. As always, the spacious and comfortable Room and the spectacular view of Mt. Asama were truly refreshing. Dinner (Japanese), the breakfast buffet, and the welcome drink (soft-serve ice cream) that I tried for the first time this visit were all very enjoyab

The course meal accompanied by live cello music was exceptional. The breakfast buffet also had high quality, featuring roast beef, roast pork, smoked salmon, smoked chicken, Camembert cheese, pickled vegetables—everything I love—and I was very satisfied. At Cypress Resort Hot

The entire Hotel was very clean and comfortable. The Onsen was not too hot, just the right temperature, allowing us to relax. The shower booth was very spacious and had a sense of cleanliness. The scent of the shampoo and conditioner was so pleasant that I ended up purchasing t

Of course, we were fully satisfied with the delicious cuisine, sommelier-recommended wine, and birthday cake. The thoughtful gestures from the staff, including a birthday message card, made us appreciate this Hotel even more. The lighting of the giant Christmas tree was also a

It was even nicer than I expected, and thanks to the staff’s courteous service I was able to relax and enjoy a very restful time. My Room was upgraded, and I was also able to use the Executive Lounge. There was a great selection of alcohol, the snacks were delicious, and I could

At the restaurant, we enjoyed dinner while admiring the beautifully lit trees. Every dish was excellent in both taste and presentation, and although we chose the half dinner option, we were very satisfied. It was a weekday and not crowded, but we received heartfelt hospitality fr

We have stayed at many Hotels while traveling, but this was the first Hotel that provided such detailed ingredient information for the buffet. We imagine it required a great deal of work, and we are truly sorry for the trouble; thanks to your thoughtful care, we were able to enjo

The tatami Room was spacious, very clean, and truly impressive. The green scenery visible from the window was also stunning and highly satisfying. The breakfast buffet was delicious, featuring vegetables from Nagano Prefecture. The large public bath was also very satisfying

The dinner's birthday plate and the Room decorations were truly wonderful, making the birthday surprise a great success. I was deeply moved by the hospitality that exceeded my expectations. My friend was very happy, and I’m glad we chose to stay at this Hotel! Thank you so much!

My sister and her husband from the U.S. visited Japan, and we used this accommodation for a one-night trip with our parents. The maisonette had 3 rooms with baths, each spacious, and the first floor featured a kitchen-equipped dining area and a living room with a fireplace—plenty