บริเวณรอบๆ เอสกาลพลาซ่า × ที่พักรีสอร์ตกลิ่นอายญี่ปุ่นการบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

We stayed as a group of three families (6 adults and 4 children). The accommodation was clean both inside and out, allowing us to have a wonderful time. The thoughtful touches such as insect repellent, mosquito coils, and pet sheets were much appreciated. We also made several inquiries by phone before and during our stay (e.g., about towel replacements), and the staff responded promptly and courteously, which was very helpful. If possible, we would love to stay again next year. If I may suggest some improvements: - A minor point, but while there was a rice cooker and measuring cup for rice, there was no rice paddle. It would be great if one could be provided (or at least noted in advance if unavailable). Additionally, having cooking utensils like long chopsticks for stir-frying would be even better. - The refrigerator took some time to cool down; it would help if it could be turned on before check-in if possible (the air conditioning was already on and very comfortable). - A guide or instructions for using the kitchen appliances would be helpful (especially for overseas-made IH stoves, microwaves, dishwashers). - Including a floor plan of the building might make it easier to visualize the space. Even with these points in mind, we had an extremely satisfying stay. Thank you very much!

This was our first trip to Hakuba with my daughter, and we were very satisfied with this accommodation. With only four rooms, each uniquely designed, we chose the "Condo" room this time. The room featured beautiful interior design, offering a luxurious and private experience. My daughter was delighted as well. For us, the enjoyment of a trip heavily depends on the accommodation's room and meals, and Kunugi exceeded all expectations with its hospitality and cleanliness. One of the highlights was the bath facilities—three options including indoor baths and an outdoor Asian-style bath that required a reservation. The outdoor bath had a tropical resort vibe where we could relax while enjoying views of the garden. It was so pleasant that I ended up using it twice—once in the evening and again in the morning. Dinner consisted of a full-course menu featuring fish and meat dishes that were casual yet delicious. The French toast served at breakfast was also excellent, which made my daughter very happy once again. Having stayed at many hotels or ryokans before, I believe accommodations like Kunugi—with its originality and exceptional hospitality—are rare to find. While winter is likely their peak season due to increased demand, visiting during off-season periods like now through autumn offers more reasonable rates. Summer in Hakuba feels like experiencing Japan’s traditional landscapes—a truly unique region worth visiting. We will definitely return for another stay! The owner was incredibly kind—a wonderful host—and even provided shuttle service for us. Thank you so much for making this summer trip such an unforgettable experience!

The Hotel building seems old, but it was well cleaned and very tidy. The meals were among the best I have ever had during my stays. Each dish was carefully prepared. Both dinner and breakfast were excellent. I would like to stay here again if I have the opportunity.