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Thank you for taking care of us during the event at Stella Theater. The staff were incredibly attentive, the food was delicious, and everything was simply outstanding.

We recently stayed with our two dogs for a birthday trip. It was our first time at Regina in Lake Yamanaka, and it turned into a truly enjoyable getaway. All of the staff were very kind and welcoming to our dogs as well. The Room was clean and comfortable, and we had a wonderful stay—if anything, we only wished there had been one more Room. The large public bath was also very relaxing. Dinner was Italian, and every dish was delicious; even the bread was excellent, so we were very satisfied. The restaurant seating was spacious, and having space for our cart was a big help. Since it was a birthday celebration, we received an adorable cake and they even took photos for us—such a lovely memory. It was also our first time using the pool, and it seemed like they had fun (haha). The drink bar in the lobby—especially the coffee and apple cider vinegar drink—was delicious and much appreciated. We would love to visit another Regina property as well. Thank you very much.

I stayed here for the first time during the Obon holidays. The staff were very attentive, and the meals and lounge service were excellent. The Hotel and my Room were kept very clean, and the views were wonderful. I did not use the large public bath this time. I wish the gift shop had a wider selection.

We stayed here for my husband’s birthday trip. Our Room faced Mt. Fuji, and the view was amazing—we could see Mt. Fuji clearly even from the open-air bath. The meals also included Mt. Fuji-themed dishes, which we enjoyed with all five senses. There was a fireworks festival at Lake Kawaguchi, and the hotel prepared special seating on the rooftop so we could watch comfortably. We were also able to make a Reservation for a surprise birthday cake through the website, and it was served at our requested time. The service was excellent, and we would love to stay again.

Since my first stay around 2019, this has been my number one “Accommodation I want to return to.” Sometimes revisiting a wonderful Accommodation can be a little disappointing, but this time there was nothing like that at all—I was completely satisfied with every aspect of the stay once again. The Room had a natural interior with the warmth of wood and felt very comfortable, and the lobby was also a relaxing space surrounded by greenery. From the moment we arrived, it truly felt like an escape from everyday life. Above all, the dining was outstanding. Not only did everything taste amazing, but the presentation and overall experience made it exciting—wondering what would come next was part of the fun. Even my partner, who doesn’t often say “delicious,” was genuinely impressed by the meat dish. Along with the meat’s natural sweetness and rich flavor, the pairing with the sauce was excellent—we were still talking on our way home about how truly delicious it was. It didn’t just meet expectations; it reminded me all over again how special this Accommodation is. We would love to visit again.

I stayed here with my sisters and mother for a family trip. The interior was beautiful and luxurious, exactly as shown in the photos—we were amazed! The sauna and open-air bath were spotless, and we enjoyed them again and again. We had fun making marshmallows, baked apples, and roasted sweet potatoes at the fire pit, then did a BBQ on the indoor grill. There’s a large supermarket nearby with everything you need, so it’s easy to come empty-handed. The beds were incredibly comfortable too. Our first glamping experience was a huge success—we’ll definitely be back!!

I’ve always loved Mt. Fuji and have wanted to stay at KUKUNA for a long time! Because of work, I often end up making a Reservation close to the stay date, and it’s usually fully booked (it’s so popular). This time, a spot opened up just a few days before, and we were able to stay! Unfortunately, the weather wasn’t great, so we couldn’t see Mt. Fuji during daylight. Still, our Room with an open-air bath was clean, spacious, stylish, and incredibly relaxing—it completely melted away our everyday fatigue. The food was also excellent: creative cuisine and a buffet, along with attentive service. This trip was also to celebrate our 30th wedding anniversary. When we mentioned it, they kindly gifted us a wonderful dessert and photos, making it an unforgettable trip. The Onsen in the large public bath was very clean as well—we soaked at ease and felt truly refreshed. The sauna was great too. We’d love to stay again (if we can get a Reservation!).

Because I live in Kanagawa and this area is so close, I had never looked for Accommodation around here before. Thanks to IKYU, I was able to discover such a wonderful Accommodation so nearby. Although I had seen some comments from other guests complaining about the staff’s service, every member of the team provided warm, hospitality-filled service without exception, and I truly enjoyed my stay in the best possible mood. This is a very quiet Accommodation with only 16 Rooms, and there are Onsen not only in the Rooms but also private baths and a large public bath. The meals were plentiful and well balanced; we were delighted to enjoy grilled char (iwana) with salt and Koshu beef as well. The road leading to the Accommodation is narrow, but as it is the only property there, it felt like a hidden hot spring retreat—absolutely wonderful. Even in this time of labor shortages, an elderly staff member kindly took care of us attentively until the very end. Knowing how demanding it must be late at night and early in the morning left me deeply impressed. They even saw us off until we were completely out of sight. I would love to visit again; however, we were told that only 8 of the 16 Rooms are currently in operation, making Reservations difficult to secure. I am truly grateful for an unforgettable trip accompanied by the soothing sound of the river flowing throughout the night.

Our family of three (two adults and one older elementary school child) stayed here. The Facility was exceptionally well maintained throughout—spotlessly clean and beautiful everywhere. It was a wonderful place I can confidently recommend to others! Here are the highlights that impressed us, along with a couple of small points we noticed. ◯ Highlights Beautifully balanced meals: The ingredients prepared in the refrigerator were the perfect amount—not too much, not too little. The colors and presentation were lovely, everything felt very clean, and we were excited even before eating. The selection of complimentary drinks included in the Accommodation Fee was also excellent! User-friendly kitchen: The dining kitchen was spacious and easy to move around in, and the grill was simple to use, making cooking fun. A fully equipped authentic spa: Not only a bath, but also a sauna and cold plunge pool—an incredibly relaxing experience. ◯ With hopes for future improvements (why we rated 4 stars) The boundary between indoors and outdoors on the way to the open-air bath was very slippery, so we placed towels down ourselves as a precaution. Guests with small children or elderly family members may want to be especially careful. Moving between the Room, toilet, bath, and dining area requires outdoor footwear throughout, but we found the provided shoes a bit difficult to wear. More slip-on options would make it even more comfortable. That said, our overall satisfaction was extremely high—so much so that these minor points hardly mattered—and it became a great memory for us. We would love to stay again!

We stayed here for a mother-and-daughters trip (three of us) to celebrate my mother’s 90th birthday. We were also impressed that three beds were set up side by side. All the in-Room meals were delicious, and we enjoyed the dishes inspired by Mt. Fuji throughout—beautiful to look at as well. We could even see Mt. Fuji from the open-air bath in our Room, and we had a truly luxurious time. They also gave my mother a gift for her 90th birthday, which deeply moved us. My mother was thrilled, and it became a wonderful, unforgettable celebration.

The weather was great, and we had a clear view of Mt. Fuji. The meals were delicious, and we were very satisfied. It was disappointing that Fujiyama Onsen was closed.

Older Hotels often have the best locations, so we came looking forward to the stunning combination of Mt. Fuji and Lake Yamanaka—and it was exactly as expected. Because the Hotel is built on higher ground, there is nothing to block the view of Mt. Fuji, and the panorama is outstanding. And on top of that, even during the Obon holiday period, we were upgraded to a suite—thank you very much. When I woke up in the morning and opened the large terrace window, after the previous day’s cloudy weather, a magnificent view of Mt. Fuji suddenly appeared before us. It was a birthday trip with my 92-year-old mother, and she was absolutely delighted. In the evening we enjoyed a full-course French dinner. The staff were pleasant, and everything was delicious. We also visited the café—the dessert made with an entire peach cost just 1,000 yen including tax and service charge! It was incredibly tasty, great value, and we were very satisfied. The building is undeniably old, but our stay was very comfortable. Lake Yamanaka may be less well-known among the Fuji Five Lakes, but it’s quiet and we really loved it. We would like to visit again in autumn to enjoy the fall foliage.

We made a same-day Reservation during the busiest season on 8/15, and the staff were outstanding and treated us with great care. Our Room was on the Mt. Fuji view side, and both the room and windows were clean, so we had a very comfortable stay. When we saw Mt. Fuji in the clear morning sky, my spouse and I were truly moved! We were also satisfied with the dinner and breakfast buffet. Above all, the staff were exceptional, and we would definitely like to visit again.

It was a comfortable twin Room, and we could even see Lake Kawaguchi from the Room window. The amenities included everything we needed. Dinner was a half-buffet, which made it easy to choose just the right amount. The breakfast buffet let you make your own seafood rice bowl, which made it even more satisfying. I’m only disappointed that I missed the ochazuke time from 9:00 PM (I fell asleep). When visiting Lake Kawaguchi again, I’d like to stay at Breeze Bay again.

The staff’s greetings are outstanding. The Facility and Rooms are frequently renovated, so everything is spotless. The dinner and breakfast venues also feel fresh, and you can really see the ongoing effort to keep updating the menu, interior design, and even the lighting. The food is stylish with a wide variety of dishes. The dessert corner at dinner is especially delicious, with baked sweets and cakes made using various fruits. Personally, I was happy to see blueberries on the buffet given the season. Marriott never disappoints wherever you stay in Japan or abroad, but Yamanakako was particularly memorable!

I contacted the property to say that I had missed the last bus from Hana-no-Miyako Park and would not make it in time for check-in. They kindly explained a walking route and told me that if I didn’t need dinner, I could take my time and come carefully. Taking them up on that, I had dinner on the way and checked in, where I was greeted warmly. They also helped me arrange breakfast. The Onsen was spacious, and especially the open-air bath—there were no other guests (maybe I went at a good time?)—so I could truly relax and recover from 14,000 steps of walking. In the morning, when I woke up at 4:30, Mt. Fuji was right in front of me—so close it filled my view. With subtle hues, it was breathtakingly beautiful. The morning bath and then breakfast—everything helped me forget everyday life, thanks to all the staff. Thank you very much.

With a bus stop for Mt. Fuji 5th Station and Fuji-Q Highland nearby, the location is unbeatable! There’s also a convenience store and Don Quijote close by, making shopping easy. The rooms, Facility areas, and Onsen are all very clean! The staff are incredibly kind. There’s nothing to complain about! If you’re staying for a Mt. Fuji climb (Yoshida Trail) or visiting Fuji-Q Highland, you should choose West Inn Fujiyoshida!

Everything was perfect. Thank you very much. I will use your service again.

After descending from Mt. Fuji in heavy rain, the warm Onsen was incredibly soothing! They accommodated our unusual requests, and we truly felt their sincerity. The hoto for dinner was also absolutely delicious!! Both the international staff and the housekeeping team were kind and welcoming. There were many inbound guests, but I hope this place continues to thrive. When we consulted in advance, they also offered a Shuttle Service, which was a huge help. We like mid-scale hotels, and for us—focused mainly on sightseeing—this is the best value Accommodation! We had a very comfortable stay. Next time, I’d like to visit when the weather is clear enough to see Mt. Fuji.

We stayed in mid-April 2026. The meals were very satisfying, with a wide variety of dishes and generous portions. For wine, there were several half-bottle options, which we appreciated since a full bottle is too much for us to finish. Many of the staff were from overseas, but everyone spoke excellent Japanese and even recommended spots with great views of Mt. Fuji. It’s hard to deny that the building and Facility are old. Those who want to relax without leaving the Accommodation may find it lacking, but for us—just eating, taking a bath, and sleeping—it felt like excellent value for money.