บริเวณรอบๆ พิพิธภัณฑ์รถยนต์คาวากุชิโกะ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

Six of us from work stayed here. It was fantastic—we all had a great time together with the sauna, cooking dinner, and roasting coffee. Unfortunately, it was cloudy so we couldn’t get a clear view of Mt. Fuji, but the location is quiet and wonderful. We’d love to come again. I’m giving it one point less because we had to wait at check-in, but the staff explained everything well and we had no problems during our stay.

A lot has happened recently, and my husband took the lead and worked hard through it all. Now that things have finally settled down, we chose to stay here so he—and our dogs—could relax and enjoy some carefree time together. My husband said he was happy to experience something out of the ordinary again after a long time! The food was delicious, and we were truly satisfied with everything, including the Hotel staff’s hospitality and their thoughtful care for our dogs. Thank you very much for giving us such a wonderful time!

The dog run was a spacious yard with no obstacles, so our 1-year-old dog could run around safely. The building itself was modern, stylish, and very clean, and everything was well maintained and comfortable. The meal ingredients were prepped in advance—just follow the recipe and it turns out absolutely delicious! During our stay, we heard cuckoos calling—something we never hear at home—and it was so soothing to see our dog react to the sound. Unfortunately, due to the typhoon it was cloudy and we couldn’t see Mt. Fuji, but we were more than satisfied just watching our dog relax and enjoy himself. We’ll definitely be back!

We stayed at Hakone Regina last year and loved it, so we chose this property. We had made a Reservation in February for our dog’s birthday, but heavy snow prevented us from coming, so this visit was our second attempt. It was a trip with my daughter, grandchild, and our dog. In Hakone we had in-room dining, but here meals are served in the restaurant. During dinner, we were able to have our dog sit in one of the carts provided by Regina, and she behaved wonderfully. She normally doesn’t ride in a cart, but she ended up loving it! The food was delicious, and since my daughter’s and grandchild’s birthdays were coming up, we ordered a tart cake. We were able to celebrate their birthdays as well, which became a truly wonderful memory. We also received photos. We could relax comfortably in the Room, and since there is an Onsen bath in the Room as well, we enjoyed that at a leisurely pace. The dog run also felt almost private—maybe there weren’t many other dogs—so we had a great time. The wood chips are gentle on their paws. On the way home, there was a pool set up so we let our dog swim, and she was thrilled! The life jackets and blower were very helpful. She dried quickly with minimal stress. Compared with Hakone last year, some of the staff service felt a bit cold this time. Maybe it was because there were more guests or because dining is in the restaurant rather than in-room? It would have been nicer if they had spoken to the dogs a little more. Also at Hakone before, the mattress was very comfortable and helped relieve fatigue; later I contacted them and bought the same brand mattress (Serta). This time it seemed like a different mattress brand/model than before, which was slightly disappointing. Next time I’d like to stay at another Regina property again. Thank you for all your help!

I was truly impressed by a stay that exceeded all expectations in comfort! After feeling refreshed in the barrel sauna, I cooled down in the open-air jacuzzi. At night, I enjoyed the warm Onsen and then relaxed again in the jacuzzi. Both dinner and breakfast were absolutely delicious—one amazing moment after another!! All of the staff were kind and attentive while keeping a comfortable distance, and they took great care of us. We could also enjoy a panoramic view of Mt. Fuji from reception, making it a soothing getaway surrounded by nature. The next day we visited the large public bath in the bathing facility, but unfortunately the weather was bad and we couldn’t see Mt. Fuji. Next time, I’m looking forward to unwinding in the sauna and enjoying some fresh-air relaxation while taking in Mt. Fuji’s magnificent view. My husband and I promised each other we’ll definitely return—and book a Multiple Night Stay. Until then, I’ll work hard (haha).

All staff greeted us cheerfully, the guidance was courteous, and they even helped direct cars in the parking lot. The Accommodation was spotless and offered outstanding hospitality. Above all, the open-air bath was spacious, clean, and wonderful—it really helped us unwind. It was a shame we couldn’t go out onto the terrace due to bad weather, but we’d love to visit again on a sunny day. Thank you very much!!

Dining and shopping are available at nearby facilities. It was great to have free access to the bath during our stay. The view of Mt. Fuji from the Room was beautiful. Waiting for the clouds to clear was a relaxing moment. The female front desk staff were kind and courteous, and their smiles were wonderful. Breakfast wasn’t crowded, and we enjoyed it very much. Thank you.

The entire Facility was very clean, and not only the bedrooms but also the toilets, shower rooms, and even the large public bath were kept spotless, so we had a very comfortable stay. The meals were also delicious, and the experience itself—starting a fire ourselves and grilling and cooking—was truly fun and became a memorable time for our family. Above all, we were most impressed by the hospitality of the staff. We have stayed at many Hotels and Accommodations, but the team here was without a doubt among the very best. We visited with two small children and were worried about whether we could manage starting a fire and doing BBQ properly, but the staff kindly and carefully taught us what to do and naturally supported us at just the right moments. We really appreciated how they watched over us with perfect distance—never intrusive. It wasn’t luxurious like a high-end Hotel; instead, it offered warm human connection and time for our family to work together, giving us an incredible sense of happiness unlike anything we’ve experienced before. There aren’t many Accommodations that make you think “I want to come back,” but this is a place we genuinely feel like visiting even every month. It was an outstanding experience that left our whole family completely satisfied. We would love to stay again.

Getting between the Main Building and the West Building is a bit unusual, but you only need to move when using the large public bath and during check-in/check-out, so it’s not much of an issue. With convenience stores and restaurants nearby, the location is very convenient, so even with No Meals Included it’s not inconvenient. I’d like to stay again if I have the chance.

The weather was great, and we had a clear view of Mt. Fuji. The meals were delicious, and we were very satisfied. It was disappointing that Fujiyama Onsen was closed.

We stayed here for a trip to Yamanashi. We stayed two nights, and it was disappointing not to see Mt. Fuji from the first day, but on the last day we could see Mt. Fuji perfectly from the window! There are houses nearby, but it was my first time seeing Mt. Fuji so beautifully and I was truly moved. I think this is a log cabin with a spectacular view. The cabin has a cypress barrel bath, which feels wonderfully luxurious. This time we couldn’t see Mt. Fuji while bathing, but on a clear day it seems like it would be an amazing scenic bath! The public bathhouse directly across the street was also great.

I love British antique furniture, so this is a pension I’d been curious about for a long time. The three of us stayed as a family. The furniture, tableware, and paintings—said to have been collected by the previous owner—were all just as I expected: tasteful and wonderful. Definitely worth seeing. I gave it 4 stars because the Facility is a bit old and the soundproofing isn’t great, but everything is very clean, the owner couple are lovely, breakfast was truly delicious, and both the bedding and bath were comfortable. The parking lot is spacious and it’s close to the Tomei interchange as well… for this price, it’s an excellent value. I’d love to visit again. Thank you very much.

I chose to stay at another Kamenoi property because I was very satisfied with my previous two stays, and this was also an excellent Hotel. The biggest deciding factor was the kids’ area. My children were thrilled with the tall play equipment, and everything was cushioned so they could play safely. There were also plenty of BRIO toys and pretend-play sets—so many options! Because the kids loved it so much, even after checking out we were allowed to stay until 12:00. It was great to be able to spend short gaps of time between meals and the baths there, and even on bad-weather days we could enjoy the kids’ park or the book lounge. Our Room was a bit far, so if you have someone with limited mobility in your group, it may be best to request a closer Room in advance. The Room was spacious and kept very clean. However, there were no skincare amenities provided for use in the Room, and it was slightly inconvenient that there wasn’t a trash bin by the sink. The TV had YouTube and subscription streaming apps as well, which made our stay comfortable without getting bored. I was a little disappointed that there wasn’t an open-air bath, but the bathing hours were long and it felt great. The in-house wear was a separate top and bottom set that was easy to move around in, so we didn’t need to bring pajamas. We added both breakfast and dinner, and it was absolutely the right choice! There was a wide variety of dishes and everything tasted great—we were also happy to try local specialties such as hoto noodles. The late-night soba was delicious too. Above all, the staff were very friendly and spoke kindly to our children often. Their wonderful smiles really put us at ease. We did a Multiple Night Stay for 3 nights, which turned out to be perfect. We would love to stay again. Thank you very much.

This was my first visit in about three years. We stayed in the same DX Four-Bed Room, and it seemed like everything except the bathroom area had been renovated—it looked very clean and refreshed. It wasn’t outdated before; it had a solid, classic feel that we liked. This time we visited as a family, and my sons were very satisfied with the modern, clean Room. I’d love to stay again. Since the bath area didn’t seem to have been renovated and the shower head felt a bit old, I rated it 4 stars. For dinner, we added a 200 g steak, and everyone’s first reaction was “Delicious!!”

Close to Fuji-Q Highland. There is also a convenience store right in front of the Hotel, and many restaurants within walking distance. It was nice that you can take off your shoes before entering the Room. The Room was clean, and the sink and toilet were new as well. There is also a large public bath, so we had a comfortable stay. Women may want to bring their own makeup remover. Check-in and check-out were smooth. We would definitely like to stay here again next time.

It was a well-deserved getaway for the two of us. Rain was in the forecast, but the Room was far better than we imagined and it became an unforgettable memory! The kitchenware was fully stocked, and both the bathroom and toilet were clean and convenient.

It was my first visit in a while, and the Onsen was wonderful as always. There were so many options—hot stone spa, sauna, indoor baths, and open-air baths—and I really enjoyed them. Dinner’s pork shabu-shabu was delicious, and the wine was reasonably priced with great value for money. For breakfast, I could relax in my Room and enjoy my favorites: boiled eggs, yogurt, juice, bread, and coffee. I’d love to come again.

We spent New Year's with our family (and two dogs). It was very clean, relaxing, and we would love to visit again. Thank you very much!

You’d never guess from the outside… but once inside, I was blown away by the unique atmosphere. I was amazed at how wonderful the service for children was! For the barbecue, since it was cold, they cooked everything and brought it to our Room—honestly, it didn’t fall short of an upscale restaurant at all! Right after we arrived… I ended up getting injured… so I couldn’t fully enjoy all the benefits myself… but it’s an Accommodation that makes me want to come back once I’m healed!

I visited at the beginning of September when it was still hot, and again in the cold season of December. The temperature had dropped significantly, creating a different atmosphere, but the comfortable environment and wonderful experience remained unchanged! I will definitely visit again next time!